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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joining is very easy and well done, with quick and good follow up.”

Posted 8 months ago

“Excellent service”

Posted 8 months ago

“Mobile help is great!! Necklace pendant fall detector works. They dispatched EMS and fixed whole issue. Huge peace of mind for my mother and family. Thankful for mobile help!!”

Posted 8 months ago

“I can't give a review after having the equipment for just a month. Ask me again in 6 months or so.”

Posted 8 months ago

Hi Thomas, Thank you for your review. We appreciate your feedback and understand that you would like to revisit your review after a longer period of use. We value your opinion, and at MobileHelp, we pride ourselves in providing great peace of mind to our customers. Please do not hesitate to contact our Customer Service team if you need any assistance with your account. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 8 months ago

“I have had the 'Mobile Help' security-system for several years and have been very satisfied with their service. I know 'help' is just a 'push-of-a-button-away.' I have also purchased one of their systems for my 58 years-of-age Son who has 'Parkinson's- Neurological- Disorder' and he feels very 'free-from-worry,' especially concerning 'falls' with their new 'Fall- Notification- System.'”

Posted 8 months ago

“The sign-up and follow-up with this company it exceptional. I highly recommend their product and services.”

Posted 8 months ago

“There is somebody, somewhere making sure I am ok!”

Posted 8 months ago

“My technician was excellent. He answered by question.”

Posted 8 months ago

“You were extremely helpful although we were unable to make a connection, I may be back for in home coverage. Thank you so much.”

Posted 8 months ago

“new,so far its fine”

Posted 8 months ago

“mobile help was so refreshing and had everything that i wanted...unfortunately my existing provider would not let me out of my contract so i will be signing up again with mobile help next summer. mobile help was so prompt in refunding me my whole year costs.”

Posted 8 months ago

“Excellent customer service from Donna. She explained how it works, and it seems simple and easy for me.”

Posted 8 months ago

“Very informative and helpful!”

Posted 8 months ago

“I'm very happy with your company because I was treated very well with repeating something if I didn't understand something. Also the cost is acceptable to my budget. Return calls with a problem was resolved ar once.”

Posted 8 months ago

“So far we are pleased with the product. The only thing I would like the medi alert button to have is volume control. My Mom is hard of hearing & cannot hear the operator when she is on.”

Posted 8 months ago

“Never really thought the company cared just trying to make a sale. Also they told me I can cancel anytime but never told me it will take 30 days to get my money back.”

Posted 8 months ago

Hi Virginia, We received your review and we apologize for any issues you have experienced. At MobileHelp, your safety is our number one priority. We do ask to allow up to 30 days for any refunds to be processed, however our records indicate that your refund has already been issued. It can take 2-3 business days to reflect on your account depending on the bank. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 8 months ago

“Everything seems good.”

Posted 8 months ago

“Equipment was very good but my home has a metal roof and no signal enters my home. The alternative was not acceptable because I would have to wear two devices. Not my style...The service was knowledable and I'd say excellent from sales to support all excellent.”

Posted 8 months ago

“I'm glad to have fall detection, as I've been fainting and falling.”

Posted 8 months ago

“This excellent service was easy to set up and is easy to use. And it gives my family peace of mind. I wear the button necklace every day and it is small enough that it is not an inconvenience. I have not yet had an emergency - thank God! - but once I accidentally pushed the button and immediately a voice came on my unit asking if I was OK. The people are so kind and my daughter said that setting up the account was very easy. I am so happy to use MobileHelp.”

Posted 8 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews