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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to file a complaint with the Arizona fraud department to receive my refund for a device I had not received after waiting 10 days. The receiving date changed three times. Three times I was told a supervisor would call me and three times they did not. I was grossly overcharged with fees never disclosed such as two months payment up front. I was promised free shipping and was charged for it. I rejected multiple times the $6 per month premium and was charged as well. It was the worst customer experience I have ever had. I have never in my life had to file a complaint with consumer fraud. Until I dealt with Mobile Help. I do have a medical alert device. However, I went with a company that deals with me honestly and doesn't have the deceptive practices of Mobile Help.”

Posted 1 year ago

Hi John, We received your review and we apologize for the inconvenience you have experienced with your order. Our records indicate that there was a modification request for this order, which led to the change in pricing and may have caused some confusion. Our team will be reviewing this incident, as it is not an experience we want any of our customer to have. Our records also indicate that a full refund has been issued, and the account is cancelled. No further action is required, but please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 11 months ago

“I set this up for my father-law. 3 day in the alarm went off. He told them he was fine. They didn't,call any of the four numbers we gave your staff. They call my office at 5:30 in the morning. Ambulance came he mad. I was lied to! We returned it now we have no coverage! Have your staff to do there job there are told to do!”

Posted 1 year ago

Hi Robert, We received your review and we apologize for any issues you have experienced with the coverage. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“I ordered the service. My father in law passed the next day. On the very next business day, I canceled the order. Nothing was shipped. I was told I would be refunded in the next 30 days. DID NOT HAPPEN!! I called, and was told to wait another 5 days. DID NOT HAPPEN!!! I called again, and was told it would be in my account by end of that business day. Two days later…still not there. I called again, I was told it was put in my accounts, but would not show up for 2-3 days. I expect I will be calling again! Funny how you can take my money out in one day, but you can’t give it back until I have called many times and had to tell my story every single time. My next call will be to the Better Business Bureau!!!!! Give me back my money for items you never shipped to me!!!!!!!”

Posted 1 year ago

Hi Tammy, We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that a full refund was issued, and we are glad to see that you were able to connect with our Customer Service team about this concern. Please let us know if we can be of any further assistance. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Y’all are predators.”

Posted 1 year ago

Hello, We received your review and we apologize for any trouble you have experienced. If you have not yet had a chance to speak with our Customer Service team about your concerns, a representative will be happy to help resolve any issues with your coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I have not had it for long but have a difficulty hearing those on the other end. I have the volume up as loud as it goes and with hearing problems, I may not hear them when I really need them. Might have to switch if it continues.”

Posted 1 year ago

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“First of all, I never received my equipment when I was told I would. Then I was told my equipment wouldn't be sent for another 2 weeks. I cancelled and said I wanted my money back. I was given a return number (verification). I waited a couple weeks. Then see the charge on my bank statement. I called right away. I was then told it was put back in my account that day. The girl evidently LIED to me. It has been a week and no credit.”

Posted 1 year ago

Hi Sherrell, We received your review and we apologize for your experience at the time of cancellation. This is not an experience we want any of our customers to have. Your account was cancelled prior to shipment on 1/12/23. Payment made using a checking account have a 10 business day clearing period. As soon as the funds were cleared on 1/27/23 a refund was issued. Again, we apologize for the miscommunication. If there is anything else we can do to further assist please email CS@mobilehelp.com. Kind Regards, MobileHelp

Posted 1 year ago

“Prepaid a year for my mother. Received Device. Was not able to activate. Spent an hour with technical support. Sent back device. They sent another device out. I could not activate this one. Spent an hour with technical l support. Sent it back. Took a week to get a prepaid fed ex shipping label emailed to me. Am waiting for my refund.”

Posted 1 year ago

Hi Desiree, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family

Posted 1 year ago

“We do not have very good cell service at our house. But the pendant did not work at our house. I called and was sent a different device that plugged into an outlet. The only place it would get any kind of a signal was the far corner of the living room. The signal was not strong enough to pick up a distress call. I returned both units on 1/3/23. They were received at your facility on 1/5/23. When I called and spoke with a representative a refund would be forthcoming, but hasn't been received yet. The service was good, but I am not happy with the refund process.”

Posted 1 year ago

Hi Connie, We have received your review and we are sorry to hear that the cellular coverage was not strong enough for our systems. We apologize for any inconvenience you have experienced during the refund process. Our records indicate that the cancellation was completed within our 30 day trial period, and a full refund was issued back to the original form of payment. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Unit didn’t work due to poor ATT signal strength. No mention of or check of signal strength when purchasing unit from salesman. No obvious mention of ATT on AARP ad. Had to return as it was useless. Obtained a different cellular based system and it connected immediately. Would strongly suggest that sales staff try to determine if ATT signal strength is adequate before selling. Will give high marks to tech person that diagnosed problem. He was very nice and very thorough. Now hoping that there will be no hassles getting a full refund. Return label was received and unit sent back.”

Posted 1 year ago

Hi Hollace, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. Our records indicate that the cancellation was completed within our 30 day trial period, and a full refund was issued back to the original form of payment. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The program has absolutely no benefit for me so I would like you to please cancel my membership in the program.”

Posted 1 year ago

Hi Roger, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Posted 1 year ago

“I believe your practice is deceptive to elderly people. We purchased a system for my mom and dad and when I cancelled on the cost of one system was $50 less than what I paid for 2. Will not promote or support your deceptive tactics. I am in the medical field and will not speak favorably of your company either. Your customer service rep however was very nice.”

Posted 1 year ago

Hi Terri, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we are glad to see that you were able to speak with our Technical Support team about this concern. Please let us know if we can be of any further assistance. You can reply to this message privately with your phone number, and we would be happy to give you a call. You can also reach us directly by dialing 800-800-1710.

Posted 1 year ago

“My father wears the bracelet fall device. He has fallen several times, one of which was a bad fall, and it has never gone off. Granted, some of those falls may have been sliding to the floor, rather than falling.”

Posted 1 year ago

Hi Larry, We received your review and we apologize for any issues you have been experiencing with your father's system. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I was lied to--told that I had a 30-day trial period when my bank account would not be debited. WRONG! I returned my equipment as an unopened box. It took more than two weeks to get my refund--it was refunded, debited again, and several days later it was finally in my account to stay. I won't do business with deceptive companies.”

Posted 1 year ago

Hi Morva, We received your review and we apologize for any issues you have experienced receiving your full refund at the time of cancellation. We do have a 30 day risk free trial period. Within this period you may cancel for a full refund. At MobileHelp we pride ourselves in providing a great experience to our customers and we apologize again if you received anything less. We see that you have received the full refund, but please let us know if there is anything we can do to help you regain confidence in our coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“Waited on hold for the next available rep for 15 minutes hung up called at a latter time,still was placed on hold again for 15 minutes hung up deciding it wasn't worth my time I am very disappointed”

Posted 1 year ago

Hello, We received your review and we apologize for any inconvenience you have experienced due to the longer than normal hold times. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The MobileHelp device you sent to me does not work with my cell service. I sent it back to you for a refund. Lee Boettcher”

Posted 1 year ago

Hi Lee, We have received your review and we apologize for the issues you experienced with the cellular coverage in your area. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I ordered a product for my elderly father. We received the product but circumstances changed and my father went into a hospice facility. I returned the product and it was received on Oct. 11th. It is Nov. 8th and I still have no refund. I have reached out to customer care several times. The first time I was told it would take 30 days. After waiting 2 weeks I called again and was told that they attempted to expedite refund back to the card but it was not being accepted. My bank indicated no issues on their end. On the 3rd call, I was advised that a check was sent. Unfortunately, since no one communicated this to me before doing it, the check was now headed to the wrong address as I had moved during all this. Today I spoke with customer care and they said they would stop payment on the first check and send another to the correct address. They also said it would take 7 to 14 business days to be received. I advised that this was unacceptable and they needed to expedite the check to ensure the refund is completed within their 30 day policy. Customer care and a supervisor said they could not do that. I still have no refund. Do not order from this company. They may have a great product but their customer care is awful.”

Posted 1 year ago

Hi William, We received your review and we apologize for any inconvenience you have experienced cancellation process. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to speak with one of our representatives for help resolving this issue. Our records show that the check was mailed on 11/15/2022 with expedited overnight delivery. Our Customer Service team left you a voicemail message with the tracking information. Please let us know if any further assistance is needed and we will be more than happy to help. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The necklace piece is set off a few times a month just from movement. Ve”

Posted 1 year ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Haven't you figured out yet that I returned the unit?!!”

Posted 1 year ago

Hello, We received your review and we are sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. If you have not yet received the automated call informing you of the equipment receipt, please to not hesitate to contact our Customer Service team for further assistance with the cancellation. We would also be happy to discuss alternative systems that may better suit your needs. Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The system was useless and a waste of time and money. It detected a fall but no one could tell us why. My grandmother (who it was for) couldn't hear the operator, there was even one time during testing that I had to hold it to my ear while having everyone in the room be quiet. There is no volume option on the device to turn it up. This is a device for old people, who are often hard of hearing. If you can't hear it, you can't use it. It took several minutes for an operator to pick up EVERY TIME.”

Posted 1 year ago

Hi Stephanie, We have received your review and we apologize for any inconvenience you have experienced with the coverage. Our Technical Support team is always happy to help resolve any issues you experience with the equipment. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if we can be of any further assistance. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 1 year ago

“If i had my way i send this back, it goes off when you least expect it to.”

Posted 1 year ago

Hi Laurie, We received your review and we apologize for the issues you are experiencing due to the false alarms. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews