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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and wore the Help appliance. Too bulky and sensitive. Called company and no problenm sending back Refund due as within 30 days. Sounded so accommodating and helpful. I sent back with info sent me. Had to pay as instructions directed to ups too difficult for me to reach. Then I get different mailing labels, and again more. I cannot find a refund on my charge card. I hope your business is not a scam to take advantage of the elderly. I cannot get a different help service until I get a refund You should give instructions to followed in your first letter. I feel frightened that you are just another company taking advantage of the elderly and isolated. If I am mistaken please let me know when refund will be given.”

Posted 1 year ago

Hi Ann, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that the full refund was issued back to your original form of payment on 10/7/2022. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Please let us know if you have any questions regarding this refund and we will be more than happy to assist. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I would not recommend this product.”

Posted 1 year ago

Hi Rhonda, We have received your review and we apologize for any issues you have experienced with our coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers and we would be more than happy to have one of our representatives give you a call to help resolve any issues you are experiencing. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I don’t want To Keep this product. Please send me instructions to return it”

Posted 1 year ago

Hi Susan, We received your review and as a valued part of our MobileHelp family we are sorry to see you go. Our Customer Service team would be more than happy to provide you with the cancellation instructions for your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I do not like that my son was contacted just because my battery was (so called low). Also because my battery was low after less than 2 days, was that the manual says 4 days.”

Posted 1 year ago

Hi Rick, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our Technical Support team is always happy to help with updating the notification settings for low battery, as well as provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. Please let us know if there is anything we can do to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“We had a disastrous experience with Mobile Help in VT on October 1st. My name is Dr Hoffer...the patient is Axel Hoffer. How do I reach a supervisor to issue a complaint? Please advise, Thank you. Dr Anita P Hoffer aphoffer@gmail,com”

Posted 1 year ago

Hi Axel, We received your review and we apologize for any issues you have experienced. Our Technical Support team will be happy to look into this incident with you and resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. One of our representatives will be contacting you for further assistance with the account. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“System fails to connect to the tower in our area. For us, this is a common problem ie we live in the mountains that often block signals with our C-phone, Smart Phone etc. Common to experience dropped calls due to weak signals.”

Posted 1 year ago

Hello, We have received your review and we are sorry to hear that the cellular coverage in your area was not sufficient for coverage with our cellular systems. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 1 year ago

“Horrible! Took 3 times to ship the correct product we asked for!! Don’t go with them! And than it takes 30 days until you get your refund! We even had to pay for shipping for mobile help mistake!, they did send us return label for first mistake, but rest of mistakes nope we had to pay to ship it back!”

Posted 1 year ago

Hi Joan, We have received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“i have been trying to call to set-up and always put on hold. i want to cancel my service and need you to send me a return postage mail slip so i can send back all this stuff. my husband went to the verizon store, bought me an iwatch, and got it set-up with all the things that your company provides.”

Posted 1 year ago

Hi Lawrence and Zena, We received your review and we apologize for the issues you have experienced with the longer than normal hold time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help set up the equipment or provide cancellation instructions for the return if you would like to proceed with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“you owe me a refund”

Posted 1 year ago

Hi Joanne, We received your review and we apologize for any issues you have experienced with the refund process. The date the equipment is returned and received at our warehouse would mark the cancellation date for your account, and any refund due is issued within 30 days from the cancellation date. We are glad to see that you were able to connect with our Customer Service team for assistance with an expedited refund in this case. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Please let us know if we can be of any further assistance, or if there is anything we can do to help keep you or a loved one safe in the future. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The reps were so nice when I was purchasing the plan. I also paid upfront. After multiple false fall alerts and the large size of the unit I decided to return it. No more nice reps. They also told me it would take up to 30 days for a refund so I notified my credit card company. I paid for my own Fedex return to be sure it got them them in the return window. I would not recommend this company (I'm also sure this won't be posted)”

Posted 1 year ago

Hi Deborah, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. It can take up to 30 days for refunds to be processed, and our records indicate that the refund for your account has been issued. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call back if any further assistance is needed with your account. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“couldn't connect for service. Tech helpful, but didn't feel I had the help I would need.”

Posted 1 year ago

Hi Barbara, We have received your review and we are sorry to see that your area is not currently covered by the cellular network used with our mobile systems. However, we are glad to see that you were able to speak with our Technical Support team about the other system options we have available. Please let us know if you have any additional questions or if there is anything we can do to help keep you covered in the future. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Very unhappy with charge times. Sometimes 7 hours Sometimes 11. Today had to be on charger over 8 hrs before it showed charge.”

Posted 1 year ago

Hi Carol, We received your review and we apologize for any inconvenience you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help review the equipment, as well as provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Very disappointed - I purchased your product for a friend - before I received the unit she went downhill and needed full-time care so I returned the product. I have proof of the return and my Credit Card was not credited for over 3 weeks. I had to get my Credit Card company to file a dispute.”

Posted 1 year ago

Hi Jennifer, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to all our customers, and we apologize if you have experienced anything less. We recommend contacting our Customer Service team before returning any equipment to ensure that you receive the proper instructions for completing the cancellation and receiving any refunds due promptly. Our records indicate that your account is now canceled with no further action required, but one of our representatives will be more than happy to further assist with any unresolved issues. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. Representatives are available at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I am not a member of the mobile help family. Pkg was refused several months ago.”

Posted 1 year ago

Hi Sarah, Thank you for contacting MobileHelp. We sincerely apologize for any inconvenience you may have experienced. Our records show that your account has been canceled, and no further action is required. Please do not hesitate to contact our Customer Service team with any additional questions or concerns you may have. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3. We would be happy to welcome you back into our MobileHelp family if there is anything we can do to keep you or a loved one safe in the future.

Posted 1 year ago

“I tried this out and it was too sensitive for me and kept going off. I was told I could get rid of the "fall" part of it and did until I realized that was what I wanted it for. So I returned it WELL BEFORE THE 30 days was up. That was weeks ago and I know it was received and why am I not getting my refund? I will have to dispute the charge on my Amex.”

Posted 1 year ago

Hi Judith, Thank you for contacting MobileHelp. We sincerely apologize for any inconvenience you have experienced that has caused you to cancel your coverage with us. Our records indicate that your account has been canceled, and the full refund was issued. No further action is required. Please do not hesitate to contact our Customer Service team with any additional questions or concerns you may have. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to keep you or a loved one safe in the future.

Posted 1 year ago

“No monitoring,false claims,ripoff,don't do it”

Posted 1 year ago

Hi John, We received your review and we apologize for any inconvenience you have experienced with our coverage. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on for further assistance with resolving any coverage issues you are experiencing? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Please do not hesitate to contact us. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Didn’t work after 3 days. Too heavy and ugly.”

Posted 1 year ago

Hi Tina, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. One of our representatives will also be more than happy to assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 1 year ago

“Mislead and cancelled!”

Posted 1 year ago

Hi Linda, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to all our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 1 year ago

“TOLD THE SALES PERSON IT WOULD NOT WORK UNDER ATT SITES AND IT DID NOT WORK !! THE SALES GUY SAID IT WOULD WORK ANYWAY , IT DID NOT AND I HAD TO RETURN UNIT STILL DONT HAVE CREDIT !! IT TOOK A LONG TIME TO GET THE UNIT AND LONG TIME AND HASSEL TO GET THE RETURN CALL TAG AND STILL WAITING FOR THE CHARGES TO BE CREDITED BACK ???? C.E.HODDE IN TEXAS IN”

Posted 1 year ago

Hi Clarence, We have received your review and we are sorry to hear that the system did not work in your area due to the lack of cellular coverage. Our records show that we have received the equipment, and the account is now closed. Your refund has been processed and may take a few days to reflect on your bank account. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 1 year ago

“I received a phone call telling me all about ur item for sale, I was told it cost me around 29.99 monthly I agree to that and receive the box containing ur product. Before I even got it activated, ur company charged my debit card with a seventy some dollar cost for the product. That was not told to me when I received the call and agreed to buy ur product. I have requested a return label and have sent it back to u, and am suppose to be refunded the seventy some dollars back into my account. I have called Better Business B, about ur company. I would never recommend ur product to anyone. PLEASE DO NOT BUY THIS PRODUCT, THE CUSTOMER SERVICE FROM THIS COMPANY IS TERRIBLE.....”

Posted 1 year ago

Hi Sandy, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. Our Customer Service team has been unable to get in touch with you, however, we do want to help with any unresolved issues. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews