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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been very happy with the system that I have from y’all had a couple things that I had to attend to and it was easy to do once I learn how to do it but I’m very pleased with it”

Posted 9 months ago

“I am happy to have the support of mobile help. I would like for the unit not to be so sensitive, I don’t wanted to go off by being super sensitive.”

Posted 9 months ago

“I was immediately impressed by the no-pressure quote I was provided by MobileHelp as compared to other companies which provide similar services. The information and explanations were clear and I was not rushed into making any decisions. The device arrived promptly and the customer support given during our initial set-up was outstanding. The agent was very patient, kind, and understanding as we walked my mother through the process of setting up her device even though she is not very skilled with technology. The device is easy to use and professional customer support is readily available. We are particularly impressed with the built-in microphone/speaker on the pendant, as well as the GPS tracking ability. We are very happy with our decision to use MobileHelp and would highly recommend them.”

Posted 9 months ago

“Very pleased and have peace of mind living alone.”

Posted 9 months ago

“Excellent device with fast reliable service. Purchased for my mom who is alone and travels outside the house. Highly recommend for anyone who has loved ones living alone with an active lifestyle.”

Posted 9 months ago

“I've only had the system for a short while, but so far, so good. Customer service is quick and responsive and I was happy to hear that the "fall" device adjusts after a time to my movements...in the beginning, it was triggering a call each time it as even slightly bumped. I feel confident that the MOBILE unit will help me to be more independent and I feel safer at home as well already. I live alone and the system gives me great comfort...I feel secure and safe.”

Posted 9 months ago

“Mobile help is an awesome company. Since joining and receiving the product and setting it up was so easy !!! Gives all the family members a piece of mind knowing there is immediate help if needed!!! I would recommend this company to anyone thinking about purchasing a safety device for their loved ones or even themselves!!! Great product!!! I give this a definite 5 star rating!!!!”

Posted 9 months ago

“You are there for me even when I hit the call button accidently Thank you”

Posted 9 months ago

“When I had an unexpected fall and injury, I knew I needed a monitoring system. I tried to get a system with my home alarm company with no success. My sister had MobileHelp and when I called them, their service was excellent. Within minutes of getting off the telephone, I had confirmation by email of everything we had discussed and in two days, I had received the mobile equipment I needed to restore my sense of security in my home.”

Posted 9 months ago

“Very professional company, extremely knowledgeable and helpful service. We needed a monitor for piece of mind for an employee working alone during second shift. Rather than hiring another employee that was not necessary at the time, we opted for the mobile help system. It saved us money and gave us relief knowing help is a button push away.”

Posted 9 months ago

“very good ; it is doing very welll”

Posted 9 months ago

“Easy to use and worth the cost. Experienced professionalism a every level from the day it was ordered and up to the day of getting it online. I also like the fact the system is small, not cumbersome, and easy to manage.”

Posted 9 months ago

“Did not have the equipment that they advertised. I specifically ordered your products because of that. To me that is false advertising!”

Posted 9 months ago

Hi Lois, We received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Technical Support team to discuss the equipment replacements we have available. Please let us know if you need any further assistance with your account. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 9 months ago

“I have not had to use my mobile help yet, but after a fall in May I decided to purchase my Mobile Help to help me be safe in case I should need assistance again.”

Posted 9 months ago

“Very easy to work with. They answered all my questions and helped me set up when I called them. I also had to change the passcode on the lockbox and were gracious when I called to let them know to change it on their end. Patient when my mom accidentally hit the button many times when she first started wearing the pendant. She is 94 and had no problems following their instructions to cancel call.”

Posted 9 months ago

“The only problem that I have found is the device doesn't hold a charge as it should. It is put on the charger each night but s9metimes during the day it tells me the battery needs charging. Overall, this is working great for me”

Posted 9 months ago

“Competitive prices, excellent customer reviews, fantastic customer service are just some of the reasons I chose Medical Health, and I have not been disappointed. Medical Health offers an outstanding product with competitive pricing. I recommend them highly.”

Posted 9 months ago

“Unable to give a higher score due to the fact it's gone off about 10 times since I've starting using this device. When I've needed it, it's getting charged.”

Posted 9 months ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and charging. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We may have systems that better suite your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 9 months ago

“The device goes off several times a day when I haven't fallen. One time the device fell off my neck and hit the floor and it didn't go off, so I am concerned about how accurate it is.”

Posted 9 months ago

“I Mobile help system seemed to work, but we didn't have it long enough. When I tried to return the system, the first customer service person told me she would send a paid mailing slip. The next gal, after I received a conflicting email with the return directions, said no to a paid postage slip, because my mom had not died. I feel you should pay the return postage no matter happens to the person using your Mobile Help system. Thank you. 406 390 2763.”

Posted 9 months ago

Hi Conrad, We have received your review and we thank you for bringing this to our attention, as it is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. Our records indicate that the equipment was received and the account is now closed. No further action is required and any refund due will be issued back to the original form of payment within 30 days from when the equipment is received. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 9 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews