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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I turned three people into Mobile Help so they could take advantage of this life saving device. It is inexpensive, and people would have piece of mind knowing they are protected in the Iowa winters we have here.”

Posted 5 years ago

“JUST WISH I COULD GET MY VOICE MESSAGE STRAIGHT FROM MY WRIST OR NECK WHEN I NEED HELP”

Posted 5 years ago

Alberta, Thank you for your feedback. We do have our new all in one smart watch, www.mobilehelp.com/smart, where you can speak directly into the watch. If this is something you would be interested in, please contact Customer Care at 877-827-6207, Option 4 for more information. We look forward to speaking to you. Sincerely, MobileHelp

Posted 5 years ago

“My husband and I haven't used the Mobile Help System, but it makes me feel more secure when we are out and about. When we go shopping to Cadillac, I always take the pendant and gps unit with me. We are both in our 80's and walking can really be a strain on me, but if I black out or fall, I know someone will be there to help me.”

Posted 5 years ago

“A awesome team. Call goes in quickly, u ca rely on them 4 fast service. I fell down first day it wz hooked up. Medics came and got me up. No co. beats there fast responce and no contract. Wireless and they r there 2 help u..”

Posted 5 years ago

“I fell getting out of the shower, so I triggered the alarm and within 15 minutes fire rescue was here and I was helped up.”

Posted 5 years ago

“Excellent company. Great experience working with them on getting a medical alert system.”

Posted 5 years ago

“We could not be happier with the customer service we have received, It is so nice to talk to pleasant reps who are truly anxious to help and not impatient to get to the point. They recognize that we are older and not as proficient on technology as we could be and they take their time to help us understand this valuable system., It is comforting to know they are there. Don and Diane Sanderson”

Posted 5 years ago

“Unit is easy to use. When calling the first time from the ad in the AAA magazine, I thought I would receive the home unit too, this was not explained to me, but what I have is good.”

Posted 5 years ago

“They have a gadget for every purpose to make sure I am never alone if I don’t want to be! I feel very secure about the program, but just one request. When I signed up, they said I could provide information about how to approach my dogs if something should happen and I need help from professionals. I haven’t found any place to put this information for first responders. But otherwise, I think you are far superior to “First Alert” - a company I had years ago and dropped when I moved.”

Posted 5 years ago

Vicki, Thank you for your feedback. On your profile we have a section called, "household warnings", this section can list information on how to approach your dogs during an emergency. To update this information, you would need to speak to customer care at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp

Posted 5 years ago

“Wonderful company with awesome and the Most helpful employees!! Don’t waste your time shopping around for anything better!!! The system works great!”

Posted 5 years ago

“Great service! I fell 4 weeks ago and everything worked just as I expected! I have the lockbox on my front door and I heard one of the paramedics say that they wished more people would use them. When they came in, I was face-down in a puddle of blood, still pouring from my broken nose! I'm so glad that I have MobileHelp! Thank you!”

Posted 5 years ago

“We have appreciated having MobileHelp in our home; were it not for my disability in using the mobile gizmo, we'd have stayed with it!”

Posted 5 years ago

“The safe feeling of a voice if I fall. It was easy to setup. Only the wrist gave me a rash. Can't wear it.”

Posted 6 years ago

Hello Terry! Thank you for your feedback. We are sorry to hear you are not able to wear our wrist band. You can change the wrist band to any standard watch band of your liking or we can always swap it out for a neck pendant for you. Please contact technical support at 877-827-6207, Option 1, if you would like a neck pendant instead. Best Regards, MobileHelp

Posted 6 years ago

“My mom lives alone and fell..she's 85 years old she was able to press her mobile help button and the operator was able to speak with her and assertain her condition and that she could not get up.. she notified an ambulance gave them the code to get the keys out of the lock box and simultaneously called myself and my wife to inform us.. the system works just as advertised.. I thank them very much”

Posted 6 years ago

“It does not! In the home OK, however, having to carry the battery pack with either the pendant or wrist strap, is an unwanted hindrance!!”

Posted 6 years ago

“I am very thankful for moble help. I am very comfortable with it. I wish any and everyone that need assurance and peace of mind had this.”

Posted 6 years ago

“I felt so much more secure over the past six years, knowing that my dad could just press the button and get help with MobileHelp. He used it several times, and each time the response team said just the right thing when they contacted me. Recently my dad died suddenly just before turning 91. After he died, I tested the alarm on his wristband and was so relieved to know that it was in perfect working order. That reassured me that he must have died suddenly and without warning, as he knew how to use his alert button and it was on his wrist when he died. The reassurance and peace of mind that gave me was a completely unexpected, and wonderful, benefit of having signed him up with MobileHelp.”

Posted 6 years ago

“I had heart surgery and live alone, MobileHelp not only helped me, but also my children to feel safe when I left the hospital and was at home, they could return to work and not worry about me. I knew if I needed help it was only a push of a button away”

Posted 6 years ago

“I tried using another product from another company and unit failed when showering. This product seems to work very well and is well thought out! Price is fair. The only problem I have had was I purchased this for my Father that has memory issues and the company called him and tried to market other products to him. I had difficulties trying to return and do not understand since I am paying for this and purchased how they could expect to get authorization from him and expect me to pay!”

Posted 6 years ago

“I am very happy with my MobileHelp, it makes me feel much safer. I am the caregiver for my 96 year old husband and I will be 90 next April. We are both in fairly good health, his short term memory is going pretty fast, but is still ambulatory, has vertigo very badly and I am always afraid he will fall. Being able to call for help makes me feel much better when something happens to him.”

Posted 6 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews