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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and their ability to deal with elderly folk with some cognitive challenges is extraordinary.”

Posted 10 months ago

“I've only had the unit for a short while, but so far everything has been great.”

Posted 10 months ago

“I have been very pleased with everybody that got me on board with your company. Everyone was so helpful and wanting to please.”

Posted 10 months ago

“DIFFICULT TO GET ORDER TO BE PLACED CORRECTLY. NO REAL DOCUMENTATION ON HOW EQUIPMENT IS TO FUNCTION. HAS TAKEN SEVERAL WEEKS TO GE T INFO ON HOW THE SYSTEM IS TO OPERATE. STILL HAVE UNANSWERED QUESTIONS AS, SHOULD MY NECKLACE HAVE GREEWN A YELLOW LIGHTS FLASHING?,”

Posted 10 months ago

“The number to call to set up my medical alert expired before I received the device. When I called 877-827-6207. they were friendly and helpful. No problems to date.”

Posted 10 months ago

“Having this service has taken away much anxiety about emergencies. Had given me a sense security. Tech support has been GREAT!”

Posted 10 months ago

“This is the most useful product a person can get for their loved ones. We have had for almost a month now and it has helped in so many ways. Especially the auto fall detect because my husband has trouble walking. Having this has rebuilt his confidence in himself.”

Posted 10 months ago

“I found the instructions very easy to follow for installation of the MobileHelp and it made it possible to use the MobilHelp very quickly.”

Posted 10 months ago

“Returned immediately, yet I'm told I have to wait 30 days for a refund. Customer service not friendly”

Posted 10 months ago

Hello, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refunds can take up to 30 days to be processed from the receipt date of the equipment. Our records indicate that an early refund has been issued. Please do not hesitate to contact us if any further assistance is needed with your account. And in the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. You can reach us at 877-827-6207 Option 3 for Customer Service.

Posted 10 months ago

“I don’t like the necklace. It is too heavy. I wanted to buy a thinner one, but they wouldn’t sell me one. They said I would have to wipe out what I had and start all over again in a different plan. I don’t understand why you would have to do that.”

Posted 10 months ago

Hello, We received your review and we apologize for trouble you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? We will be happy to assist you through the equipment changes. You can also reach us directly by dialing 877-827-6207 Option 1 to speak with our Technical Support. We look forward to speaking with you soon.

Posted 10 months ago

“Very prompt service. My 93 year old dad fell and I called Mobile Help and they promptly arrived with medical personnel.”

Posted 10 months ago

“we just purchased this and it was delivered just in time as I out the bracelet on my mom and then 4 hrs later she fell and hit the button. everyone has been kind and very helpful”

Posted 10 months ago

“Wearing the mobile help makes me feel safer because I walk with a walker.”

Posted 10 months ago

“The phone staff (Paula) who helped us, was extremely knowledgeable and helpful. I would recommend Mobile Help to everyone needing this service.”

Posted 10 months ago

“Great product”

Posted 10 months ago

“So far am happy with my experience with Mobile Help. Not easy getting used to being wired, ha ha, but guess it's for my own good. Mobile Help has provided both day and night help, along with shower coverage. My family is resting easier and thanks to Mobile Help I feel safer. Oh the beauty of getting old.”

Posted 10 months ago

“I purchased a mini GPS. I feel safe wherever I go. With it's built-in speaker, I can respond easily in the event of a false alarm. I love it!!!”

Posted 10 months ago

“I am very disappointed in the unit, being way to big to wear all the time. After receiving it, I took on a 4 hr trip with me and it constantly kept going off as an emergency, every time I hit a bump. It wad mind-boggling. AM not interested, pls refund all my money since not being able to use it.”

Posted 10 months ago

Hi Christine, We received your review and we apologize for the issues you have experienced due to the false alarms. We are glad to see that you were able to connect with our Technical Support team to discuss the other systems we offer, as well as assistance with your cancellation. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Please do not hesitate to give us a call if you need any further assistance with the equipment return. You can reach us directly by dialing 877-827-6207 Option 1.

Posted 10 months ago

“I love the ease of wearing the pendant- wish it were "prettier"- thankfully have not needed to use it. I do feel more at ease for my safety as I have it- Your set up person was super and very patient-”

Posted 10 months ago

“the doctor attending me was awesome! Kudos for the service”

Posted 10 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews