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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm getting used to my alert. One thing I wish it was thinner. Kind of hard to wear under clothing.”

Posted 11 months ago

“Great product and customer service”

Posted 11 months ago

“I am very please with Mobilehelp about their customer service, technical support and their products, specially the micro all in one. I will recommend the company.”

Posted 11 months ago

“Works great and customer service was very helpful walking me through the setup.”

Posted 11 months ago

“I had a problem soon after I got and technical support was very good.”

Posted 11 months ago

“Great customer service! Everyone has been very helpful and friendly”

Posted 11 months ago

“He was kind and courteous.”

Posted 11 months ago

“I wanted something here when I was alone. It wasn't testing right and so i wasn't really using it and i procrastinate with calling for help to fix things. When I finally called, Mike helped me get it started and working.”

Posted 11 months ago

“when my father fell down in the backyard mobilehelp was their the emts arived within minutes he got the help he needed thank you mobiel help.”

Posted 11 months ago

“Everything went very smoothly from ordering to activating the devices. Outstanding customer service department. Very professional and explained everything clearly. Highly recommend this company .”

Posted 11 months ago

“We have not had to use the emergency services "thank God " but our dealings with MobileHelp like customer services have been great”

Posted 11 months ago

“The support team is amazing. Great communication and customer service. I love that my dad can go places and meet friends and he has the security that the MobileHelp pendent provides.”

Posted 11 months ago

“I am very happy with mine and if anything happens they are right with you”

Posted 11 months ago

“Works very well also got fall protection but my father kept setting if off and he is hard hearing so he could not hear it to tell them it was a false alarm so I dropped the fall protection but they were right on it when it went off. Very satisfied!!”

Posted 11 months ago

“Thanks for being so gracious it's a great co Just dosen,t work with my metal roof but thanks.”

Posted 11 months ago

“I had the mobile alert around my neck. I forgot about it and when I took my blouse off it fell on the floor. Immediately help came on the line but I told her I was fine. So when it fell It detected a fall. Very good job.”

Posted 11 months ago

“Great service!! Mobile Help is the right package. We have two accounts for my 95 year old mother and my 82 year old mother in law. They each have balance issues. Each is independent, living in their homes. I often get scolded, these ladies will remind you.. I can do it myself. Yet, these strong women embrace their necklaces and wrist bands. They like knowing that Mobile Help has got their backs. Thankfully, we have never had a true emergency. Our mother’s have set the pendents off. An agent confirmed each was okay. Later, they would talk about how kind or gracious the voice checking on them was. It made them trust the system more. They didn’t feel like a burden. Keep up the good work!”

Posted 11 months ago

“I'm a returnee to Mobile Help. I find the customer service excellent and reachable. The equipment is sturdy...and happy to have left a former "junkie equipment" service.”

Posted 11 months ago

“Mobile Help is very reassuring for me. I do a lot of work outside in a pretty remote area. I wear the Mobile Help monitor outside so if I do fall, I will have instant response from Mobile Help. It gives me peace of mind, so I can do more and have better quality of life. Would definitely recommend it.”

Posted 11 months ago

“As I've aged, live by myself, and fallen several times. I decided I needed a way for someone else to know if I've fallen. So I checked on line for plans I could order. I came across a web site that ranked several such companies. And MobilHelp was ranked number one. I chose them and have been pleased with the peace of mind they have provided for me.”

Posted 11 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews