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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found after receiving the MobileHelp devices that unlike what I understood at the time I purchased everything, the system was much more complicated than I anticipated. I knew my 90 year old mother would be unwilling to contend with tech support, pressing a button for a set number of seconds, etc. In setting it up, I could tell it was not going to work for us. I will be satisfied when I receive my anticipated refund. I see that the remaining questions are regarding the refund. This survey is premature as I am told not to expect a refund for up to 30 days.”

Posted 3 years ago

“Customer service when I ordered was extremely helpful. Product came quickly. Installed it and that was about it. Returned within the first 30 days. Nothing wrong with the product or service, just not right for us. If I had received my refund in a timely manner it would have been 5 stars. ( still waiting since 8-17)”

Posted 3 years ago

“waiting to see if this unit works. already had one false alarm while mother was sleeping and pendant was sitting on table...no one can tell me why it went off. luckily it was a false alarm.”

Posted 3 years ago

“Bracelet too stretchy”

Posted 3 years ago

“Can you call me on how to use the devises Thank you 8043203549”

Posted 3 years ago

“My bracelet did not get shipped. I only received the necklace and the mobile help button”

Posted 3 years ago

“I fell/stumbled twice since I have been wearing your fall detector. It did not respond to either fall It is not much of a fall detector is it?,,”

Posted 3 years ago

“Could do a wonderful job for people who need that kind of service. It is disappointing (as for me ) when you need that kind of service and then could not utilize the task as per doctor's orders. Carolyn”

Posted 3 years ago

“Find affordable housing I only tested it twice and the second time I tested it the alarm didn't work on the necklace and it took three weeks to get a new one so I'm sending it back thank you”

Posted 3 years ago

“I was lied to by the salesperson. His name is Scott. He said the unit could be carried in a wallet. It is much too big and too thick to put in a wallet. The service seems to be ok so far. It has to be charged too often..but , at least, it alerts you when the battery is low.”

Posted 3 years ago

“I like the base unit. Their prices are good for cellular units. I don't like that I was told the wall unit was waterproof during the sales call, but when I received it the paperwork clearly states that it isn't. I don't like not being able to live test the unit. I don't feel that the test done is suficient. It certainly is not suficient to make the user feel comfortable.”

Posted 3 years ago

“Don't like having to carry two devices. Have trouble with "Test" working.”

Posted 3 years ago

“Only just received this system. Have not had to use it.”

Posted 3 years ago

“Steve Rogers was very helpful and kind to help me settle a dispute. I had fallen and did not get help from your operator. Hopefully, it will be better if I fall again.”

Posted 3 years ago

“NEW SERVICE NOTHING TO SAY GOOD OR BAD AS I HAVE NOT NEEDED TO USE IT.”

Posted 3 years ago

“Wrist band and fall button do not verbally communicate with MobileHelp. You have to carry the second unit which is a royal pain. it would be great if it were all in the on button.”

Posted 3 years ago

“medic alert equipment far superior. fall button goes off in my sleep and in the shower. not acceptable. should have chosen another provider.”

Posted 3 years ago

“I fell and it didn't go off. I was barely able to get myself up. I told my caregiver and she suggested I call and have my pendant tested. I was told to drop it and again was faulty. I suggest the drop test along with the push button test.”

Posted 3 years ago

“Your service is average. Nothing outstanding! Your website is not very user friendly. However, once you finally speak to someone via phone; the service gets better.”

Posted 3 years ago

“I cancelled my MobileHelp and returned everything 2 weeks ago! Too complicated for me.”

Posted 3 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews