MobileHelp Reviews

4.6 Rating 4,080 Reviews
89 %
of reviewers recommend MobileHelp
4.6
Based on 4,080 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read MobileHelp Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous
Anonymous  // 01/01/2019
We have had Life Alert, MobileHelp, for 4 weeks and are happy that we chose this system. So far, knock on wood we haven't had an emergency, but I know they will answer if I push the button. Several times MobileHelp has called us to see if we have called them, but I tell them "No Emergency". They politely tell me they are glad of no emergency, so I am confident they will respond when I actually need the help.
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Posted 10 months ago
I hate it. It’s always saying fall detected and all I do sometimes is bend over to pick up something. It’s gone off 4 times and I’ve barely used it a month. And I can never shut the alert off no matter how many times I push the button. I wear it to give my son peace of mind but I hate hate hate it.
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Posted 10 months ago
Hi Marcia, We received your review and we are sorry to hear that you are having some trouble with the automatic fall detection. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be more than happy to review the equipment with you and provide you with any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 10 months ago
I only had to use it once. I just think it's too expensive..
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Posted 10 months ago
Hello, We received your review and we are sorry to hear that you are not completely satisfied with the pricing. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to help review the billing for your account and assist with any changes. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 10 months ago
The fall alert went off a lot, even when I was sitting down, the last time I couldn't cancel the alarm and I was in public at a baseball game. Returned it the next day.
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Posted 10 months ago
Hi Diana, We received your review and we apologize for the trouble you experienced with the false alarms. At MobileHelp, your safety is our number one priority, and we want you to be covered. We would be happy to welcome you back into our MobileHelp family, and help find a system that better fits your needs. Our Technical Support team will be available to help with any equipment issues experience. You can reach us by dialing 800-800-1710.
Posted 10 months ago
It was basically the same as the one I have except black instead of white. And I didn't like the yearly charge.
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Posted 10 months ago
Hi Jeanne, We received your review and we are sorry to hear that you have cancelled your coverage with us. At MobileHelp, your safety is our number one priority, and we want you to be covered. We offer a variety of different systems and payment plans, and we would be happy to find the best fit for your budget. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.
Posted 10 months ago
I obviously don't understand what I purchased. I fell yesterday with no assistance from MobileHelp.
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Posted 10 months ago
Hi Barbara, We received your review, and we are sorry to hear about this fall. We apologize for any issues you experienced with the equipment. We would like to have our Technical Support team give you a call to help resolve any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call at your earliest convenience. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 10 months ago
My mom was very reluctant to get any equipment that she had to put on her neck for she can no longer reach above her head. However, she has figured out that she can spin the connector to the front and is able, still with difficulty for her hands shake and her eyesight is failing, but she will finally get the lanyard fastened. I would suggest a magnetic clasp that connects more easily as the two ends start to come together.
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Posted 10 months ago
I am pleased to say that this device and alert system for monitoring falls is excellent. I'm also pleased that the monitoring lets you know when you need to charge your battery.
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Posted 10 months ago
The original guy I talked to on the phone was very helpful and nice
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Posted 10 months ago
It is hard to write a review as I am simply wearing the necklace and have not needed To press the button. I do feel good about having it in case it becomes needed. My internet is not faithful and I cannot tell when it is not on. I have been advised by family That I am not receiving calls. Techs are sent, but the problem remains. I may need to change providers.
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Posted 10 months ago
Hi Lota, We received your review and we apologize for any coverage issues you are experiencing. Our systems do not currently connect to your home internet. Instead, our coverage uses a cellular network. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 10 months ago
Works as described. Very happy with the service and the support from MobileHelp. People that have other systems are impressed with how well it works for this user.
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Posted 10 months ago
My daughters are very Happy that I have my device, as they all live out of state. I am so relieved to be wearing it in case of an emergency
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Posted 10 months ago
I feel so safe wearing my mobile help!
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Posted 10 months ago
It's now the 17th of the month and I still DO NOT HAVE A WORKING SYSTEM
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Posted 10 months ago
Hi Susan, We received your review and we apologize for any shipping delays. Our records indicate that the package was delivered the day after leaving us your review. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if you need any further assistance with the equipment or your account, and our Technical Support team will be happy to give you a call. You can also reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.
Posted 10 months ago
I haven’t started using it as yet, I know I need to get started but have been sitting on it right now. I will let you know when I get started.
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Posted 10 months ago
Hi Donna, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to know that you have been staying save, and we want you to start benefiting from our coverage as soon as possible. Our Technical Support team is always happy to help set up the equipment and answer any questions. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
Posted 10 months ago
Easy to order and install. Fall alert is very sensitive. I feel secure wearing inside and out
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Posted 10 months ago
Prompt replies each time we bumped the alert. Thankfully no Ned for assistance was required.
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Posted 10 months ago
Got this for my 90 yr old dad after my mom passed away who still lives alone completely independent. Gave us (and him) peace of mind now that he lives alone. Had to use it a couple of times, the respose from the emergency responders was always fabulous
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Posted 10 months ago
People we have dealt with have been very helpful.
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Posted 10 months ago
I'm getting used to my alert. One thing I wish it was thinner. Kind of hard to wear under clothing.
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Posted 10 months ago
MobileHelp is rated 4.6 based on 4,080 reviews