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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MobileHelp won't like this "revue," because I am disappointed. I seldom use only the main electrical unit and the item that firs on my wrist. I WAS excited about the "fall protection," but I am most vulnerable of falling when I get into the bath tub, but the pendant is NOT WATERPROOF,so I do not use it. Before I am mailed a third time for equipment I do not use, it is my desire to returned equipment in order to not be billed a third time. I accidentally set off the alarm and you quickly responded so I feel that if I do have a fall, your equipment will be very worthwhilke. Sincerely, MILES RUTHERFORD 807 Presley Way Sugar Land, TX 77479”

Posted 4 years ago

“I did not use your device. I put in a rating because it wouldn't let me write a review without it. My mother ended up in long term care before we ever got the Mobil Health device set up. I'm writing this review in the hope that if I complete this you will stop sending me emails asking me to complete it.”

Posted 4 years ago

“The way things were explained is that the medical button is like a cell phone that needs to be charged and that when I push any of my devices I will hear my call for help on the medical button??? I have a fall button and a round disc and a watch too many things to wear Very confusing on how to set up Theresa St. Sauver”

Posted 4 years ago

“STOP E MAILING ME ABOUT MY CONTRACT. CHECK YOUR RECORDS.”

Posted 4 years ago

“i can't hang the door on my doorknob!!!”

Posted 4 years ago

“A contract was signed with another company. That was the only reason. I would have chosen yours had I known about it earlier.”

Posted 4 years ago

“hard to do a review when you havent had an occasion to test it.”

Posted 4 years ago

“ON JANUARY 2, 2020, I SPOKE TO AN INDIVIDUAL NAMED 'RICHARD' AND ENROLLED MYSELF AND A FRIEND, WHO LIVES AT A DIFFERENT LOCATION. I ENROLLED FOR THE YEARLY SUBSCRIPTION FOR EACH OF US AND I PAID FOR THEM BOTH. 'RICHARD' ADVISED THAT I WOULD RECEIVE $200.00 BECAUSE THE OTHER PERSON I SIGNED UP IS CONSIDERED A REFERRAL. AS OF THIS DATE, FEB 1, 2020, I HAVE YET TO RECEIVE THE REFERRAL FEE. I HAVE NOT HAD A REASON TO USE THE ALERT SYSTEM, BUT HAVE TESTED IT ON SEVERAL OCCASIONS. EACH TEST WAS SUCCESSFUL, WHICH I AM VERY PLEASED WITH. MY ONLY COMPLAINT IS TODAY'S BUSINESS TACTICS UTILIZED BY COMPANIES TO GET YOUR BUSINESS. 'PROMISE ANYTHING, JUST GET THE CUSTOMER'. ACCORDING TO 'RICHARD', I CAN CANCEL MY SUBSCRIPTION, AND MY FRIEND'S SUBSCRIPTION ANYTIME. I AM CONSIDERING DOING THIS, BUT, IF HE MISLED ME REGARDING THE REFERRAL FEE, WHAT ELSE WAS FABRICATED.”

Posted 4 years ago

Dear Clint, We received your review, and upon reviewing your account, it does show that your referral was entered, however, it has only been a little more than 30 days since the accounts have been active. The $200 referral will be issued once the accounts have been active for 60 days. This would be on 03/03/2020. You can also find our referral program details by clicking on the following link: https://www.mobilehelp.com/pages/refer-a-friend?_pos=1&_sid=7dc51bc52&_ss=r Please let us know if you have any additional questions. Our Customer Service team can be reached by dialing (877) 827-6207 Option 3. They are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 4 years ago

“MobileHelp communications were good, and equipment as designed was good. But there were two issues that combined resulted in our cancellation: 1) Multiple false alarms with fall protection module. 2) Fall protection module and communication module not being combined into a single unit. Kind regards, Michael / Shirley Metzer”

Posted 4 years ago

“Emergency response time excellent, time for tech support the opposite. The knowledge of the Samsung Smart watch, with the exception, of pushing the emergency button, is horrible, This is not the Samsung S3, does not work the same. nothing online and to keep experimenting without initiating an emergency call is to say the least annoying. If you want the features of the Samsung watch buy the watch,if you need an emergency call button get an emergency call button, This watch is a hybrid, akin to the mule the mating of a donkey and a horse, in this mating neither donor was an ass but you wound up with one.”

Posted 4 years ago

“I find the necklace rather uncomfortable. It cuts into my neck slightly and seems to get in the way. I cannot find the right place on chest for it to hang. Therefore, I wear my bracelet, and not the necklace.”

Posted 4 years ago

“The wristband and neck lace should have speakers so if Mom is away from base unit she could speak into wristband and be heard. Should be easy fix with today’s technology.”

Posted 4 years ago

“Was told by Brian that I could renew again in a year if I like the program. So I get a form in the mail only a lawyer could read telling me to sign up with so much information and I will be on auto renewal. Not signing anything. Randall in Oregon”

Posted 4 years ago

“I can't write a review ---I have not needed to utilize it as yet---which is good.”

Posted 4 years ago

“I cannot get it set up to work.”

Posted 4 years ago

“I feel the explanations are not clear cut. Trying to reach support services at 7AM only to be told they were not open until 8 *AM my problem was at 7AM The alarm went of when I had it on in the shower. Tying to get to all the phones was a hassle.”

Posted 4 years ago

“I haven't had to use it. That makes it hard to rate.”

Posted 4 years ago

“I thought the response time from the time I pressed my button until a live rep responded to my call was slow. I didn;t time it but I'm sure it was more than what would be expected. Other than that everything else was fine as the Emergency response people provided the assistance I needed”

Posted 4 years ago

“Your necklace that senses falls is too sensitive. My mother-in-law set it down on her bed while she was getting dressed and it went off twice in one week. She is now using the original necklace. Just an FYI”

Posted 4 years ago

“I have just recently signed up and have been with you for about 2 weeks so can not form opinion at this time however from the service I received at the time I signed up was”

Posted 4 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews