Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,340 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

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“Really fast and easy.”

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Posted 1 week ago

“I had to place a reorder as my original order showed ohone out if stock”

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Posted 1 week ago

“I placed an order to only realise on delivery day that I had ordered the wrong colour. Once I received the delivery I called the customer service team who were more than happy to arrange an exchange. They thoroughly talked me through the returns process advising me of time scales. I was on the phone with the team for no longer than 20 minutes (including waiting time and hold time) for this to be sorted.”

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Posted 1 week ago

“Effortless ordering process and ported my exiting number within 24 hours”

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Posted 1 week ago

“Amazing super efficient very fast service very impressed 👏”

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(Apple IPhone 11 IPhone 11 (Very Good Condition) 64GB Black R) - Posted 1 week ago

“Great service, quick delivery , would recommend”

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Posted 1 week ago

“Very smooth transaction with out any hiccups”

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(HONOR 90 Lite 256GB Black) - Posted 1 week ago

“Excellent service.”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Extremely quick and simple.”

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(Samsung Galaxy S24 256GB Marble Grey) - Posted 1 week ago

“Just saw a advert on social media and applied, wow amazing, instant communication and phone delivered next morning.,”

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(Samsung Galaxy S24 Ultra 256GB Titanium Black) - Posted 1 week ago

“I was happy to shop with you until I realised that your cashback claim links took me through third parties and they had trapped me to enter their paid membership. Why my all personal details including bank account is transferred to a third party? Why can I not directly deal ONLY with you? I tried to cancel that membership, there were even further traps to keep it. At last the screen said it was cancelled and they will send me a confirmative e-mail, but they did not. I hope I am not scammed here. These kind of nonsense make people loose trust to such a big name like Curry's. Please do not get your customers to be involved in third parties like www.completesavings.co.uk. Be clear and neat, make no complicated maizes in online shopping.That would increase the trust to your brand.”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

Hi Mukerrem Thank you for your review. Complete Savings is an online cashback programme whereby you sign up and agree to pay £18 per month. I can confirm we have not passed on your details or shared your information, you would have needed to click the page for Complete Savings and then provide them with your personal details, including your bank details. I'm sorry you feel this process was not clear, your feedback on this is important in helping us to identify areas in which we can improve. Kind regards Amy - Mobiles.co.uk

Posted 6 days ago

“I found the purchase of a new phone straight forward and was delivered next day”

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Posted 1 week ago

“Brilliant service had my phone delivered within 2 days of ordering it”

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Posted 1 week ago

“Fast and safe”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Great service experienced using the website to order a new phone and contract. Excellent prices and fast delivery service.”

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Posted 1 week ago

“Simple to understand and easy navigate through the mobiles web site. Ten minutes from start to finish.”

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(Vodafone-Sim-Only-Deals) - Posted 2 weeks ago

“easy to use, great deals / options provided and simple to switch proider”

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(Vodafone-Sim-Only-Deals) - Posted 2 weeks ago

“Company don't answer the phone, there number is engaged all the time during the short business hours, they didn't transfer my number, despite having all my info,they didn't pass my information onto vodafone, they lied about the price and deal. I signed up to £8 per month for 24 months with 200gb of data and according to Vodafone my deal is nearly£20 per month. And mobiles.co.uk apparently doesn't exist it's earphone warehouse. Had I known that I would never of signed up.”

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Posted 2 weeks ago

Hello Gordon Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution as a result, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“The delivery driver refused to give the phone to my husband! I was at work and therefore not home to accept delivery. Absolutely rubbish service.”

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(Samsung Galaxy A05s Silver) - Posted 2 weeks ago

Hello Victoria Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 weeks ago

“Cheap deals, ease of buying”

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Posted 2 weeks ago

Mobiles.co.uk is rated 4.7 based on 37,340 reviews