Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,331 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,331 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

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“Just saw a advert on social media and applied, wow amazing, instant communication and phone delivered next morning.,”

Helpful Report

(Samsung Galaxy S24 Ultra 256GB Titanium Black) - Posted 6 days ago

“I was happy to shop with you until I realised that your cashback claim links took me through third parties and they had trapped me to enter their paid membership. Why my all personal details including bank account is transferred to a third party? Why can I not directly deal ONLY with you? I tried to cancel that membership, there were even further traps to keep it. At last the screen said it was cancelled and they will send me a confirmative e-mail, but they did not. I hope I am not scammed here. These kind of nonsense make people loose trust to such a big name like Curry's. Please do not get your customers to be involved in third parties like www.completesavings.co.uk. Be clear and neat, make no complicated maizes in online shopping.That would increase the trust to your brand.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 6 days ago

Hi Mukerrem Thank you for your review. Complete Savings is an online cashback programme whereby you sign up and agree to pay £18 per month. I can confirm we have not passed on your details or shared your information, you would have needed to click the page for Complete Savings and then provide them with your personal details, including your bank details. I'm sorry you feel this process was not clear, your feedback on this is important in helping us to identify areas in which we can improve. Kind regards Amy - Mobiles.co.uk

Posted 2 days ago

“I found the purchase of a new phone straight forward and was delivered next day”

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Posted 1 week ago

“Brilliant service had my phone delivered within 2 days of ordering it”

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Posted 1 week ago

“Fast and safe”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Great service experienced using the website to order a new phone and contract. Excellent prices and fast delivery service.”

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Posted 1 week ago

“Simple to understand and easy navigate through the mobiles web site. Ten minutes from start to finish.”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“easy to use, great deals / options provided and simple to switch proider”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Company don't answer the phone, there number is engaged all the time during the short business hours, they didn't transfer my number, despite having all my info,they didn't pass my information onto vodafone, they lied about the price and deal. I signed up to £8 per month for 24 months with 200gb of data and according to Vodafone my deal is nearly£20 per month. And mobiles.co.uk apparently doesn't exist it's earphone warehouse. Had I known that I would never of signed up.”

Helpful Report

Posted 1 week ago

Hello Gordon Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution as a result, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“The delivery driver refused to give the phone to my husband! I was at work and therefore not home to accept delivery. Absolutely rubbish service.”

Helpful Report

(Samsung Galaxy A05s Silver) - Posted 1 week ago

Hello Victoria Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“Cheap deals, ease of buying”

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Posted 1 week ago

“Fast and easy to buy the package I wanted”

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(Apple IPhone 13 256GB Blue) - Posted 1 week ago

“Website purchase was good, I was unsure about ID mobile network but it got good reviews on Which. Great price on S24 mobile”

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(Samsung Galaxy S24 128GB Marble Grey) - Posted 1 week ago

“The aim has not turned up. I have tried contacting the company and got nowhere. Couldn't track the item . It's day 5 and still no SIM and they have already booked my aim swap in two working days”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Online was process was simple and easy to use. Had to call mobiles and the advisor was really helpful, clear to understand and did not drag the call out.”

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(Vodafone-Sim-Only-Deals) - Posted 2 weeks ago

“Great service, fabulous price for I phone 15 and really prompt delivery.”

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(Apple IPhone 15 128GB Pink) - Posted 2 weeks ago

“nothing is working”

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Posted 2 weeks ago

Hello Anonymous Thank you for your review. It’s disappointing to hear about the issues with your order and we apologise this has yet to be resolved. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 week ago

“Very bad.delivery is expecting delays”

Helpful Report

(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 2 weeks ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery hasn’t been received. Due to issues outside of our direct control your order was delayed. Since your review I can confirm your order was successfully delivered on the 6th April. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 week ago

“Very easy to apply and quick response and update.”

Helpful Report

(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 2 weeks ago

“Good service, everything arrived and worked as expected”

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Posted 2 weeks ago

Mobiles.co.uk is rated 4.7 based on 37,331 reviews