Name: Mobiles.co.uk
Rating: 4.71

“Good”

Helpful Report

(Google Pixel 4a 128GB Just Black) - Posted 3 years ago

“the phone came the next day and in perfect condition! Couldn't be happier!”

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(Apple IPhone 11 64GB Black Refurbished) - Posted 3 years ago

“A very good phone nice and easy to use”

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(Samsung Galaxy A21s 32GB Blue) - Posted 3 years ago

“5 out of 5 !! Brilliant company ! Can not recommend them enough, brilliant contract prices with no upfront costs on many new phones ! very friendly staff on the phone. What more could you want !!! Phone arrived the next day ! Defiantly use this company !! You will not be disappointed ! They kept me undated every step of the way on tracking and Order processing’s. just think ! You can get a phone on here for a much cheaper and better price than direct from a network company or carphone warehouse !! I will be using these again very soon ! Thank you so much mobiles.co.uk you have made me one happy customer !”

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(Huawei P40 128GB Silver Frost) - Posted 3 years ago

“Appalling ,nonexistent customer service from mobiles co uk. I ordered a phone a week ago and I still haven’t received it. It is impossible to get through to them via the phone. Mobiles co uk have helped themselves to my money but have not delivered the phone as it got lost in transit. I would not recommend using this company and I will definitely not order from them again. I am passing this on to my bank and hopefully they can sort it out for me.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Neil, I'm sorry to hear that you haven't received your order. So the team can investigate this further please could you email us at Reviews@mobiles.co.uk with some further information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“The phone arrived without a Sim card. I couldn’t create an account, just got this message when I tried “Oops. Your reCAPTCHA selection doesn't match, please retry”. And the email with a link asking for my opinion didn’t work. I couldn’t get through by phone, to contact you by email required an account with mobiles.co.uk to be created. I ended up calling O2 directly and they are now sending me a new Sim card. So now while I’m waiting for my new Sim card to arrive from O2 I’m paying for two contracts. Not that impressed!”

Helpful Report

(Apple IPhone 11 128GB Product Red) - Posted 4 years ago

Hi Yvonne, We are sorry to hear about the issues that you have experienced. So the team can take a further look into this please could you email the team over at Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Nice and easy”

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Posted 4 years ago

“DPD service was great. But I am still awaiting replacement response from mobiles.co.uk. Still waiting, No response to my email. Paid over £300 +”

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(Apple IPhone 11 128GB Black) - Posted 4 years ago

Hi Jeremiah, We are sorry to hear about this and we would like to take a look into your query for you. So that the team can check this out can you email them at Reviews@mobiles.co.uk with the information outlined below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“dificult to login”

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Posted 4 years ago

“Not received phone yet still waiting”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Mark, We are sorry to hear about the delay with the order. We hope that this has now been resolved for you but in case it hasn't could you please email us at Reviews@mobiles.co.uk with the information below? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Please don’t waste your time with this company who are a subsidiary to carohone warehouse/ Dixon’s. They were quite happy to take my upfront costs and run a credit check for three iPhone XR’s and promised next day Tues) delivery. Phones didn’t arrive as they had been booked for the inconvenient day after (Weds) which I had to change for the more convenient Friday. Come the Friday the phones still didn’t arrive as they had decided to decline my purchase without any notification. Customer services ABYSMAL and absolute DISGRACE . I have now been left with two very disappointed children and a possible blemish on my excellent up until now unblemished credit scoring due to dispiccabke actions of this company and through no fault of my own. I have written an email to Mr Baldock the CEO expressing my utter disgust of the treatment of this company and it’s kack of customer care”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

“shambles of a company, almost impossible to have direct contact with anyone when something goes wrong. Had a dreadful experience while trying to order black Friday deals. Absolutely zero customer service with mobiles.co.uk Tried to ring, the automated voice said 13 minutes wait time but over half an hour later I still hadn't been connected so I hung up, I read on social media reports of people being on for over 90 minutes.”

Helpful Report

(Huawei P20 Pro Blue) - Posted 5 years ago

Hi Thanks for your review. I’m sorry to hear that you had difficulty trying to contact us over Black Friday. We experienced a high increase in contact based on our market leading deals. Our Customer Service number is charged at a local rate and those customers who have made an order are able to contact us via their My Account. I apologise for any inconvenience caused. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 5 years ago

“After not being able to purchase a mobile through the website due to website issues, I decided to ring and the sales team. I Spoke to a helpful guy who guided me through the procedure on the phone, deciding on a delivery address and day. After a 9 minute call and happy to of got everything sorted I realised the call cost me £15. Once my account came through I realised the sales guy had messed my billing and delivery address and also the day I wanted it to be delivered. After ringing customer services twice, the only thing they could do was email DPD. After spending all day trying to get DPD to send the package to my delivery address for it to only get sent to my billing address a day before I actually was available for it. I then had to travel 2 hours on a train to pick up the package, making the upfront cost of the phone (which was free) actually cost quite a bit of money.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hi Jude Thanks for your review. I’m sorry to learn of the inconvenience caused by your order being dispatched to the incorrect address; I understand the frustration this would cause and would like to sincerely apologise. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 5 years ago

“I have placed an order on Friday for next day delivery on Saturday, they sent item thru DPD promptly, DPD failed to deliver on Saturday, they updated the reason for missed delivery "Premises were closed", we were home all day waiting for new phone, never arrived, called DPD they promised to contact driver and try to delivery on Saturday, called mobiles.co.uk, no explanation, they told me that they are now rearranged delivery on Sunday, no update from DPD on Sunday, called DPD they confirmed that they will deliver on Sunday, no delivery on Sunday, no delivery on Monday either, no update from DPD or mobiles.co.uk, saw update from DPD today that expected delivery on Tuesday, let’s see if they deliver today. wasted my Saturday and Sunday, will never deal with DPD or mobiles.co.uk ——————————————————- Update: Friday, 30th Nov (day 7) ——————————————————- Still waiting for delivery, DPD didn’t deliver parcel after one hour window given, updated delivery status as “Delivery refused, duplicate order”, cancelled deliver at last minute, he was in my area, called DPD and mobiles.co.uk couple of times, nothing happened, DPD rescheduled delivery for 1 Dec. ——————————————————- Update: Saturday, 1 Dec (day 8) ——————————————————- Shame on you DPD! Given one hour delivery window, was waiting for them, received following messages driver is running little late, will deliver shortly Couldn't be delivered, premises were closed I was home waiting for them, called mobiles.co.uk, looking for Sophie but couldn't reach to her, no help given except they contacted to DPD and re-arranged delivery for 2 Dec In the meantime contracted director of DPD customer care, received reply promptly stating that one of her exec team will handle this issue. Received an email from exec team, asking me to wait until Monday (worst case scenario) if still I haven't receive my parcel then they will do something. Again my Saturday wasted, DPD sucks! ----------------------------------------------------------- 4th March 2019 - issue still not resolved Purchased iPhone XR in November 2018 with upfront cost £105, they unable to deliver this phone, cancelled the order, requested refund, received upfront cost via cheque. They have setup my account with Vodafone and now I pay £36 every month for this service I don't use. Vodafone can't help as this was setup thru mobiles.co.uk, and they need to cancel this contract and refund money which I pay every month, called mobiles.co.uk many times but nothing is happening. My last option is to contact my lawyer and sue mobiles.co.uk for these harassment and financial loss, every time I call mobiles.co.uk I have to spend at least 1 hr to explain the issue to the customer care.”

Helpful Report

(Apple IPhone XR 128GB Black) - Posted 5 years ago

Hello Rasid Thank you for taking the time to speak with me today. To confirm I've spoken to DPD and re-arranged the delivery for tomorrow and I've advised you that I will personally keep an eye on your delivery to make sure everything goes smoothly. I've also advised you that I've fed back the issues you've experienced with DPD to my senior manager so that we can escalate this issue with DPD directly. If you're happy with the call you received from me today and once the delivery has taken place tomorrow, I would very much appreciate it if you would consider updating your review to reflect this. Kind regards Sophie | Mobiles.co.uk Customer Support team

Posted 5 years ago

“Ordered phone last Thursday, received a number of emails, surveys etc, but still haven't received a delivery date!”

Helpful Report

(Apple IPhone XR 128GB (PRODUCT) RED) - Posted 5 years ago

Hello Moira Thank you for your review. I’m sorry for the delay processing your application, and appreciate the disappointment this must cause. We’ve received an unexpectedly high volume of orders, and are trying to fulfil all pending orders as a matter of priority. I’m pleased to see that your handset was delivered and signed for on 26/11/2018 at 15:06; I hope you’re enjoying your new phone. Kind regards Sophie | Mobiles.co.uk Customer Support team

Posted 5 years ago

“Once I received my phone which did arrive as instructed. I inserted the sim and went to contact my new provider 02 to port my old number I couldn't pass security because my contract details were set up very incorrectly. O2 blamed Mobiles.co.uk and mobiles.co.uk blamed O2 so got into this tug of war. Mobiles.co.uk didn't believe the story either claiming me to be a liar which I tried to say let's start a conference call with both customer services which they refused. So now in the process of a refund which could be a battle in itself. Very poor service which I think could have been dealt with a lot more efficiently.”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 5 years ago

Hello Scott Thank you for your review. Firstly, I'd like to apologise for the experience you've received with Mobiles.co.uk. Please be assured that I’ve fed this back to my senior manager so that the issues with Customer Support can be dealt with internally by the correct team managers. I’m sorry that you’ve now decided to cancel your contract, however should you wish to discuss your account with myself please let me know when is a convenient time to contact you and I’ll be more than happy to help? Kind regards Sophie | Mobiles.co.uk Customer Support team

Posted 5 years ago

“Very disappointed. Received a promotional Black Friday email offering iPhone XR deal with O2. Seemed reasonable and paid 175 upfront for phone. 2 days later recieved another email offering same phone with Vodafone for FREE!! Feel ripped off”

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(Apple IPhone XR 64GB Black) - Posted 5 years ago

“Very satisfied with my new Samsung galaxy S8.Gives me everything I've ever wanted in a top of the range mobile phone.Thanks to Mobiles.Co, I've got what I've been looking for a long time.”

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Posted 5 years ago

“Great deal on the Galaxy s9, could not be matched anywhere else, delivered quickly, best phone i've ever had.”

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Posted 5 years ago

“The phone did not arrive. This was an upgrade at the end of a contract and I had to verify my details at Car phone Warehouse, who said they cannot do this for a sister company. So I contacted mobiles.co.uk again and they again made me go back to Car phone warehouse where the same happened again. I still have no phone, which is disappointing as I have 3 contracts with them and have been a customer for over 10 years.”

Helpful Report

Posted 5 years ago

Hello, Garry Thanks for your review. I’m sorry to hear of the difficulties experienced with a recent order. I’ve tried to call you today to discuss this further, however your number was unavailable. If you’d like to discuss your review further, I kindly ask that you update this providing a best contact number to reach you on. I hope to hear from you soon. Kind regards Rebecca | Mobiles.co.uk Customer Support team

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews