Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,340 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service very poor. phone calls takes hours to answered. My sim card sent to wrong address”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 month ago

Hello Gafaru Thank you for your response. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Yesterday our Customer Support team experienced technical difficulties which resulted in longer than usual hold times. I’d like to assist you today and help provide a resolution so, I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“miss leading contract was advertised for £6 and i'm paying £12?! breach of consumer rights contract. i will be making a complaint.”

Helpful Report

Posted 1 month ago

Hello Sohail Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and appreciate how disappointing this must be for you I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“I haven't got my proof of purchase paperwork. This is why I haven't got my tri rewards . So please can you look into this immediately”

Helpful Report

Posted 1 month ago

Hi Kamrul Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I can confirm all details are sent via email and you are able to get your proof of purchase via your online. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“I’ve had my SIM in for 40 hours and I still cannot make or receive calls or texts, I still have no 3G, 4Gor 5G when I leave home. I’ve reset it, I’ve given my PAC number…nothing”

Helpful Report

Posted 1 month ago

Hello Emma Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“Since I transfered my number to ID mobile I still cannot make or receive calls with my number. I have been told my sim card is faulty and I need to get another simcard or sent one. Ridiculous...”

Helpful Report

Posted 1 month ago

Hello Mohamed Thank you for your review. I’d like to apologise for your experience. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“I have bought sim card week ago and still didn't receive it. Now they offer new sim card to resend with no guarantee it will come in a week.”

Helpful Report

Posted 1 month ago

Hello Anonymous Thank you for your review. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I’m sorry to hear your SIM card hasn’t been received. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“Seriously awful”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 2 months ago

Hello Muhammad Thank you for your review I’d like to apologise for your experience. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“I placed my order on 16th Feb it is now 20th Feb and I still haven't received it”

Helpful Report

(Id-sim-only-deals) - Posted 2 months ago

Hello Sandra Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“Hopeless. I'm a new customer but I can't even access my account”

Helpful Report

Posted 2 months ago

Hello Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re having difficulties accessing your online account. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 2 months ago

“Phone came no SIM card arrived ,phoned mobile phones and they couldnt help told me to phone Vodaphone who hadn’t received an order now have no phone that works and have be on hold for an hour now .”

Helpful Report

(Apple IPhone 13 128GB Midnight) - Posted 2 months ago

Hello Chantal Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your SIM card and I understand the disappointment and inconvenience this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“The phone was broken and did not have an apple battery so didn’t work had to be returned to currys”

Helpful Report

(Apple IPhone 15 128GB Pink) - Posted 2 months ago

Hello Nicky Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve had issues with your device; all Apple handsets come with built in batteries so we are unsure what has caused your handset to become faulty. I’d like to discuss this further in order to clarify your review and tried to contact you this morning however you were unavailable to take my call. As a result, I have sent you an email. Please respond with further information so we can investigate this for you. Kind regards Chris | Mobiles.co.uk

Posted 2 months ago

“I haven't started using my simcard as of yet as I am still contracted to the old network yet you still bombarding me with emails!!!”

Helpful Report

Posted 2 months ago

Hello Lotfi Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry the issue with your order and I understand the disappointment and inconvenience this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“Very poor customer service. Very slow delivery.”

Helpful Report

Posted 2 months ago

Hello Ali Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issues you've had with your order and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“I can't fault value for money, but when I can't use my phone because the 3 signal is so bad, it tenders the phone unusable. I was advised the signal here would be good in and outdoors. I've made a complaint but they have called me when they promised to.”

Helpful Report

Posted 2 months ago

Hello Rennison Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver I'm sorry to hear the issue you've having with your order I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“Order 2x iphone 1st order case was missing (as a part of contract) 2nd one late delivery and no one knows what happening between dpd and them”

Helpful Report

Posted 2 months ago

“Phone has been missing for a week and I have to wait a further 6 days while an investigation is raised. Terrible service.”

Helpful Report

Posted 3 months ago

Hello Amanda Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 3 months ago

“They sent the incorrect charger with my phone, and make it so incredibly difficult to speak to anyone, and even when I finally got through to someone I’m told their systems are down and to call back tomorrow. How does that help when I need to charge my phone!?”

Helpful Report

Posted 3 months ago

Hello Emily Thank you for reaching out to us to let us know of your experience. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I’m sorry to hear you’ve received an incorrect charger. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email in the subject so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 3 months ago

“On purchase this phone was to be delivered on 31st December. It’s now 3rd January and still no sign of phone being delivered. The tracking app status has not changed or been updated since dispatch!”

Helpful Report

Posted 3 months ago

Hello Deirdre Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re still awaiting delivery of your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 3 months ago

“Well 3 bars of chocolates have arrived in a DPD bag but no IPhone 15 Pro Max is present and now I have to wait for mobiles.co.uk to do an investigation. They say they are unable to cancel my number being transferred too. They offered no help so it's down to me to cancel my DD, recover funds from the credit card and cancel the number being transferred. No customer service there then, should have just gone to the Apple shop.”

Helpful Report

Posted 3 months ago

Hello Neil Thank you for your review. I’m sorry to hear your delivery isn’t as expected and understand the disappointment this has caused. Whilst this is being investigated I recommend you contact your existing network provide and request a new PAC code, this should prevent your number from being transferred to the new contract. I have sent you an email with reference number MO212966 in the subject so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 3 months ago

“Received an empty iPhone box which had clearly been tampered with and still no resolution to the issue very disappointing.”

Helpful Report

Posted 4 months ago

Hello Claire Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I will contact you shorty to discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 4 months ago

Mobiles.co.uk is rated 4.7 based on 37,340 reviews