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Mobiles.co.uk Reviews

4.7 Rating 37,342 Reviews

94 %

of reviewers recommend Mobiles.co.uk

Company Reviews

Product Reviews

4.7

Based on 37,342 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk 5 star review on 24th February 2024

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 20th December 2023

Mobiles.co.uk 5 star review on 11th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering of the phone was OK but the delivery from DPD was apauling, I chose a delivery date and time to work around my busy work schedule, this was missed by DPD and as I had booked my existing number to be transfered and needed the new phone, I had to pay an addtional £9.99 to DPD to have the phone delivered the next day before 12. They litterally had me over a barrel as I needed the phone!!”

(Google Pixel 8 128GB Obsidian) - Posted 3 weeks ago

Hello Jason Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Due to the Easter bank holiday DPD’s delivery service was not operating as normal which caused a delay in your order being delivered. I’m sorry you had to pay to upgrade your delivery time. I’d like to help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 2 weeks ago

“Mobiles.co.uk was seamless and easy to use. However ID mobile did provide WiFi calling as promised. I will be changing networks as soon as possible It has made it difficult to use at home because of the lack of signal from id mobile.”

Posted 3 weeks ago

“Service All good”

(Google Pixel 8 256GB Obsidian) - Posted 3 weeks ago

“Cancelled my order ,non delivery from dpd ,and 3 hours trying to sort delivery ,after driver went to wrong address .but refused to answer phone for delivery”

(Samsung Galaxy S24 128GB Onyx Black) - Posted 3 weeks ago

Hello David Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear your delivery hasn’t arrived. I’ve reported the issue to DPD in order to reduce this from happening again in future. If your order has been returned we recommend you allow 5 working days for the disconnection before replacing your order. Kind regards Chris | Mobiles.co.uk

Posted 2 weeks ago

“Easy to order online and prompt timed delivery.”

Posted 3 weeks ago

“Easy to find the best deal”

Posted 3 weeks ago

“I've bought a contract phone, then a SIM only plan and now I've renewed it again. It's always cheaper than elsewhere and service is good. It s part of Carphone warehouse and Currys so I know it's reputable.”

Posted 3 weeks ago

“Best to buy with mobiles.co.uk Better deals”

(Vodafone-Sim-Only-Deals) - Posted 3 weeks ago

“VERY PLEASED so far with Mobiles.co.uk I wanted to upgrade to samsung galaxy 24 ultra having previously had 21 fe. I couldn't believe that mobile .Co were offering this phone two third cheaper than my network supplier, and over 24 months rather than the 36 months by my provider. I've had to change network to IDmobile, but so far, all has gone smoothly, my phone was delivered, very nice, old number transported over yesterday , and set up my direct debit. So far so good, and would recommend”

Posted 3 weeks ago

“Awful. Someone messed up my order! I asked for an upgrade which is a simple process and I didn’t have the time but instead someone did a sim swap so my phone went dead soon after placing the order and then I couldn’t get a hold of anyone. When I eventually got someone’s phone to ring Vodafone they said someone’s from car phone warehouse did a sim swap which meant I had to now go into store or wait for the delivery of the sim to arrive. Such a faff and nightmare when the upgrade should be the simplest process.”

Posted 3 weeks ago

Hello Zaakir Thank you for reaching out to us to let us know of your experience. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear your SIM card was cut off prematurely. We can see this was caused by a system related error which we are currently investigating. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved and hope you will purchase from us again in future. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“Excellent service and great deal”

Posted 3 weeks ago

“Honestly this is my second time purchasing my mobile from Mobliles.co.uk and the time I got a good deal with IPhone 15 pro max, these guys are really good in what they are doing.”

Posted 3 weeks ago

“Great communication, awesome customer service. We absolutely recommend.”

Posted 3 weeks ago

“itshould be made more aware that you hae to pay double what the monthly plan is and the claim it back every other month thats why I cancelled”

(Vodafone-Sim-Only-Deals) - Posted 4 weeks ago

Hello Michelle Thank you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved Kind regards Roshni | Mobiles.co.uk

Posted 4 weeks ago

“Mis sold the package and could not get back on contact to discuss this on the day. The phone will be returned and you will not receive any further business from me.”

(Google Pixel 8 Pro 128GB Obsidian) - Posted 4 weeks ago

Hello Lee I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed Kind regards Roshni | Mobiles.co.uk

Posted 4 weeks ago

“Floorless from start to finish Every part of it was spot on”

Posted 4 weeks ago

“Very happy with product Excellent quality definitely buy again from this company.”

Posted 4 weeks ago

“You cannot be beaten on price or customer service excellent”

(Motorola Razr 40 Ultra 256GB Infinite Black) - Posted 4 weeks ago

“Phone arrived very quickly and no problems with it.”

Posted 4 weeks ago

“The delivery was prompt and efficient, and I am very pleased with the service.”

Posted 4 weeks ago

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Mobiles.co.uk is rated 4.7 based on 37,342 reviews