Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,331 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,331 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent”

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(Samsung Galaxy S5 Charcoal Black) - Posted 9 years ago

“Easy to use website & found a great deal. Phone arrived quickly, very happy with it & the service provided by mobiles.co.uk”

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(Sony Xperia Z3 Compact Green) - Posted 9 years ago

“Very swift in dealing with my order I was well impressed i would ( and have ) recommended you to a friend.”

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(Samsung Galaxy S5 Charcoal Black) - Posted 9 years ago

“Where is my xbox1”

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(Samsung Galaxy S5 Charcoal Black) - Posted 9 years ago

“Very quick service and saved money with low price contract”

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(Sony Xperia Z3 Compact Green) - Posted 9 years ago

“Hi sight easy to use good service very quick thanks”

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(Sony Xperia Z3 White) - Posted 9 years ago

“Website easy and clear to use, although beware of any cash back deals as one of them is rather convoluted, I am just waiting for my cash back cheque, but providing it arrives within the next 8 weeks then all is good. Based on my very limited experience so far I would recommend using Mobiles.co.uk.”

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(Sony Xperia Z3 Compact Black) - Posted 9 years ago

“Week on from ordering and still not recieved the SIM,they bombard you for a review of something you haven't recieved yet.”

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Posted 2 weeks ago

Hello Alan Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. We have taken on board your feedback regarding the frequency of our review emails, you shouldn’t be asked to review a product you have yet to receive and the likely cause is due to the bank holiday. If you haven’t received your SIM card by Friday please contact the network and obtain a SIM replacement. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 2 weeks ago

“It's far too early for you to be asking for a review. I haven't even be connected yet, so you are only getting one star becasue you are hassling me for information before I've even made a call. Ask me again in 3 months. I know it's all the rage to use your customers as advertising in these kinds of reviews, but it's best to wait until they've actually received a service.”

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(Id-sim-only-deals) - Posted 1 month ago

Hello Richard Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the review email has been sent early and I understand the feedback given, please feel free to update your review in 3 months’ time if you are happy with the service given. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“It’s a very good and fast service I like it”

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Posted 3 months ago

“Very quick and easy to deal with. Transferred 2 contracts without any fuss.”

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Posted 3 months ago

“phone order, affordable contract and all arrived before time stated. fast easy and simple.”

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Posted 4 months ago

“Took my money then cancelled my order, I had to chase this up twice, on hold for ages, 3rd time finally someone sorted it, good deal compared with Vodafone directly”

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Posted 4 months ago

Hello Thank you for reaching out to us to let us know of your experience. I’d like to first apologise for the issues with your order. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive and we’ll be looking into why it took 3 attempts to obtain a resolution to your query. We appreciate your patience and hope to provide a better service for you in the future. Kind regards Chris | Mobiles.co.uk

Posted 4 months ago

“In the last 6 years i’ve been purchasing my phones only from Mobiles.co.uk and they never let me down. They always dispatched and delivered my orders in 24h from ordering. The phones are always brand new, sealed and arrived in pristine condition. If you are looking for the best prices on the market and the best selection of deals for budget and top of the range phones ,Mobiles.co.uk are the BEST in uk! 5 STARS CUSTOMER SERVICE!”

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Posted 4 months ago

“Phone arrived before expected good service and affordable prices”

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Posted 4 months ago

“Always ended up buying a good deal from mobiles.co.uk. this time i have got a really nice samsung s23 contract. I couldn't find any better deal elsewhere. have been using this site for years and found it easy and straight forward. I always recommend to my friend and family members and we are pleased with all the network offers and plans. excellent customer service and never had to wait longer for customer service to answer.thank you”

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Posted 4 months ago

“I have purchased sim only deals before from Mobiles.co.uk but when I saw the phone that I really wanted was offered at an excellent contract price, I had no hesitation to purchase from them. Their customer service has always been brilliant and this time was no exception. Order was placed late afternoon and arrived the following morning. I had had sim-only deals for years and years, and had been with Vodafone for 20+ years. I went for a contract and changed network provider, it was all seemless. Very impressed.”

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Posted 4 months ago

“I had an exelent experiance. I placed the order for my new phone, Samsung S23 Ultra, at 10 PM on Friday and the phone was delivered to my door at 11 am the next morning. I could not believe it. Brilliant.”

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Posted 4 months ago

“Dont use this company - The cash back service is awful. It's made so you cannot get your cashback”

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(Xiaomi Redmi Note 11 Pro 5G 128GB Atlantic Blue) - Posted 4 months ago

“Website very easy to navigate and the purchase process was very quick and easy. Phone arrived next day on the Sunday”

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(Apple IPhone SE 64GB Product Red) - Posted 5 months ago

Mobiles.co.uk is rated 4.7 based on 37,331 reviews