Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,331 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,331 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone arrived over 2 weeks later than as informed. Made 3 calls to customer service. Now the phone has finally arrived and after 48 hours of owning it I still have no signal with new SIM card.”

Helpful Report

Posted 4 years ago

Hi Elenor, We are sorry to hear about the issues you have encountered along the way. Please contact us at Reviews@mobiles.co.uk we'll need you to include a copy of your review and the following information: Your full name Your full address including postcode Your Mobile number Your order number Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Additional charges added to my account and I’m left to get them removed by the network. Pathetic attempt at an apology from mobiles.co.uk. Not impressed so far.”

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Posted 4 years ago

Hi Gregory, We are sorry to hear about the issues caused with the additional charges. If the charges have been added by the network it would be best to contact them. However if we can assist you with anything please do contact us. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Return process too slow. Still not had confirmation that my returns has been processed. Waiting for a refund and confirmation that the network has been cancelled. Very stressful for me”

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Posted 4 years ago

Hi Chantelle, a return and disconnection from the network can take between 7 - 10 days, once we have completed your return a refund will be released back to you either via card payment which takes 3-5 days or a cheque refund takes around 30 working days to arrive. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“I still haven't received my sim card but can't get through on the contact number”

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Posted 4 years ago

“Delayed delivery and didn’t deliver case or screen protector”

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Posted 4 years ago

“I am waiting for a refund for a phone that was sent back, but have not received anything as yet”

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Posted 4 years ago

“Failed to deliver on the day requested. So had to wait an extra week for phone as couldn't change where to get the phone delivered to.Once I received the phone and SIM had lots of back and forth to get my SIM activated which took 4 days”

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Posted 4 years ago

Hi Paul, We'll always do our best to get your order to you on time. If your delivery is delayed and you are not home, we can request for you to collect from the DPD depot or redirection can be arranged to send your parcel to a local Carphone Warehouse store. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“My first contact was not bad except the amount of time you have to wait to get through to a agent , my second experience when I needed advice was very poor and time waited to speak to someone was 45 mins”

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Posted 4 years ago

Hi Roy, We are currently experiencing a high number of queries, and it may take a little longer than usual for you to reach us. We are sorry for any inconvenience caused. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

Hi Roy, we are sorry for the time taken to reach our Customer Service Team, we are currently experiencing a high number of calls due to the busy time of year. Mobiles.co.uk

Posted 4 years ago

“Customer service speeds MASSIVELY let this company down, the iPhone 11 I brought came with a faulty charger and my emails have been getting ignored. The data on the phone also didn’t work at first and they replied to me a few days later saying talk to Vodafone (which in the time space of their response I had already done and got the problem fixed). Due to their lack of response I probably wouldnt buy from this company again as it’s a bit of a headache if you do have any issues. Delivery speed was good though and I’m sure if my charger wasn’t faulty/actually got a replacement for then I’d speak of them differently. Due to their decent prices the company is enticing and I’ve noticed a lot of reviews revolve negatively around their customer services. If you’re a gambling man this company is for you because if you do get a product with no problems then you’ve probably got it cheaper than anywhere else... but if you get a product and it has a problem, then you my friend, have played yo self.”

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Posted 4 years ago

Hi Anthony, we are sorry for the time spent trying to reach us, we have been dealing with a high number of queries but do try to respond to all customers as quickly as we can. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Great prices, poor customer service when there is a problem.”

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Posted 4 years ago

Hi Kevin, We set a very high standard of customer services which sets us apart from our competition; however, I am sorry that on this occasion these high standards were not met. Mobiles.co.uk

Posted 4 years ago

“I had such a bad experience with my delivery of my new phone several emails and nearly 3 hours of phone calls (most of the time on hold) I finally got some help and I received my phone only for it to not work as the wrong sim for my allocated number was sent, I dealt direct with Vodafone as I have no confidence with mobile.co to be able to resolve I believe I received a good deal but I would have willingly paid more for a better customer service.”

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Posted 4 years ago

Hi Andrew, we are sorry to hear about the issues you have encountered during our busy period. We are currently experiencing a high number of queries, and it may take a little longer than usual for you to reach our Customer Service Team. Mobiles.co.uk

Posted 4 years ago

“Mobile.co.uk had a great deal but struggled with their admin. They also charged us 3 upfront payments for 2 phones and we are still waiting for the refund.”

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Posted 4 years ago

“Had a question and waited on hold over half an hour and was never answered. Their site errored and I couldn’t register and no help available at all.”

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Posted 4 years ago

Hi Jenna, we are currently experiencing a high number of queries, and it may take a little longer than usual for you to reach our Customer Service Team. We are sorry for any inconvenience. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

Hi Jena, we are currently experiencing a high number of queries and wait times maybe a little longer than usual, we are very sorry for any inconvenience caused. Mobiles.co.uk

Posted 4 years ago

“good pricing bad delivery service (DPD)”

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Posted 4 years ago

Hi Paul, we’ll always do our best to get your order to you on time and are sorry if your order had been delayed during our busy period. Regards, Mobiles.co.uk

Posted 4 years ago

“I have experienced terrible customer service from mobiles.co.uk. I am still waiting acknowledgment that my phone has been returned. I tried calling customer service twice, first their systems weren’t working and the second time the adviser told me she wasn’t skilled enough to handle my query. I have since emailed and I’m still waiting. Can someone please return my calls!”

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Posted 4 years ago

“The offer that Mobiles.co.uk provided for the hand set was excellent, no complaints there. I was however very disappointed by the delivery and customer care the company offered. My first hand set was a few days delayed, which I can understand with it being Black Friday. When the handset arrived at dpd it was “lost” within the first 2 hours of being there. After what summed to be more than an hour on numerous calls to customer care (50% of which went through to Carphone Warehouse , who after wasting 10 minutes of my time asking me questions told me the call should be for mobiles and that although the number I called was correct I was put through to the wrong department.) I eventually received a new mobile, 2 weeks after ordering. When it arrived there was no surprise the first was “lost”, the parcel was marked as containing lithium batteries and came in a plastic bag with no padding whatsoever, quite clearly a smartphone. After setting up the phone And waiting 24 hours for my sim to become active I had no joy. A quick call to Vodaphone and they told me the sim Mobiles had provided had not been activated on their end and that I would have to go into a Vodaphone store where they could swap the phone on my behalf. Excellent prices that couldn’t be beaten but the shopping experience was dreadful.”

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Posted 4 years ago

Hi Jacob, We’ll always do our best to get your order to you on time. But there’s a chance that it might be delayed due to unforeseen circumstances. We are very sorry for the inconvenience that has been caused. Michelle Mobiles.co.uk

Posted 4 years ago

“Awful to get hold of didmt resolve my issue and arrogent customer service”

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Posted 4 years ago

“My experience wasn’t very good however I do understand I was Black Friday so staff very busy. However I ordered contract then realised they’d charged my for the whole thing and it wasn’t what I asked for so had to ring the next day and sort it then I ordered phone for next day delivery paid my extra £7 so it would come before work however it didn’t come was delayed waiting till the next day no sign rang customer service said I won’t get it to Monday so I said can I go collect it from down the road they said yes however rang dpd to check I could and couldn’t as it was locked away till Monday so very annoyed I had to wait 4 days instead of next day like I asked my neighbour stayed in all day waiting for it. Wost part was nobody telling me what was happening I had to do all the chasing”

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Posted 4 years ago

Hi Tian, we always endeavour to keep our customers updated regarding their orders. Apologies if this was not the case in this instance. We are sorry for any inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“I am happy with the deal and phone that I purchased, but very disappointed in the service with regards to postage/delivery. I paid extra money to have my phone delivered by midday on a specific day (a Friday) as my current phone was not working properly, however it didn’t happen and the courier company told me that it was due to a delay on Mobiles.co.uk (carphone warehouse) part, and unfortunately it would not be delivered until the following Monday (it was not deemed an urgent delivery and they would not be couriering it over the weekend) which meant I had to take another day off work! I’ve tried complaining via email/over the phone but have had very poor responses (I’ve not even been refunded the additional fee I paid to have an early delivery!). Beware if you need your device quickly like me.”

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Posted 4 years ago

“Phone was delayed and emailed were not replied to.”

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Posted 4 years ago

Hi Ashley, we’ll always do our best to get your order to you on time. During busy periods some orders may be delayed. We have been dealing with a high number of queries but do try to respond to all customers as quickly as we can. We hope you can accept our apologies for the inconvenience caused. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,331 reviews