Name: Mobiles.co.uk
Rating: 4.70

“I have just got my fone bill charges from you guys and it is astronomical, £16 that I wont get back from you just for buying a fone?? Unbelievable. Free please you cheapskates.”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 10 years ago

“Fast delivery. Really bad customer service. Literally spent 3 hours on hold listening to elevator music. Their live chat isnt much better”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

“Delivery of the phone was extremely prompt but then problems started. We had internet problems while we were ordering the phone online and ended up accidentally ordering the same phone twice. Thus two phones were delivered. We phoned Mobiles.co ands arranged for the second phone to be collected. After waiting in for the phone to be collected for 2 working days we phoned again and were told collection was for later that day. Another 2 days later, still no collection and Vodafone about to bill me for 2 contracts. Phoned again today, told phone definitely to be collected today and after a phone conference with Vodafone the billing problem has been resolved. The staff at mobiles.co are very polite and helpful but significant problems with system for returning phones”

Helpful Report

(Nokia Lumia 630 Green) - Posted 10 years ago

Hello Lucy, Thank you for your review. We understand accidents can happen when ordering and apologise there was a delay in getting the unwanted order collected. I’m investigating with DPD as to why there was a delay with the collection. If you need any help with your order please don’t hesitate to contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“The only reason I am giving this a middle star is because of the website, trying to log back in to check on your order has not been possible, I used the chat session to try to find out what was happening and the sales advisor could not help me either. On the plus side, the frequent emails at the start and the end were great to keep you informed and the delivery options made things very easy for me being that I was in the middle of night shifts when my delivery was due and arrangements to collect from the depot made things very easy for me. So to some up, sort your middle section out of the ordering let people know what is going on rather than leaving them in limbo for a few days, sort your website out allowing people to see where their order status is at. Other than that this is a great company, I have used them twice now and overall have been happy with the results, just the website let me down hence the Normal rating I have given it. if that had not been the case then I would happily have given them a 5* rating.”

Helpful Report

(Apple IPhone 6 Plus 16GB Space Grey) - Posted 10 years ago

Hello Nigel, Thank you for your review. I’m happy to hear the order process went smoothly. We’re looking on ways to improve our customer experience and your feedback is valuable to us. If you need any questions answering please don’t hesitate to contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“Got there in the end. No delivery (even if accepting a charge)on a Saturday was a bit disappointing and understanding the difference between a new contract and an upgrade when the existing contract is expiring was fraught. Hopefully persuading O2 to adopt the new phone will be straightforward!”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Mel, Thank you for your review. I’ve tried to contact you today however you were unavailable. If you have any questions regarding your order please don’t hesitate to contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“Your website should clearly state whether or not a buyers chosen phone is in stock before being able to purchase it. I selected my phone and chose a delivery date to only then be contacted by email shortly after my purchase to find out the phone I wanted wasn't in stock and I had yo wait”

Helpful Report

(Apple IPhone 5c 8GB Green) - Posted 10 years ago

Hello Amy, Thank you for your review. Our website does list out of stock handsets as out of stock however in some cases there is a delay in our website updating instantly. I apologise for any delays. I can see since your review your order has been successfully processed. If you have any further questions please don’t hesitate to contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“thought my contract would be £12 per month but it was linked to a cashback scheme and the contract is really £18 per month,very disappointed so will be returning the phone.”

Helpful Report

(Samsung Galaxy S3 Blue) - Posted 10 years ago

Hello Robert, Thank you for your review. I tried to call you today however you were unavailable. Our website lists the price of the deal before and after cashback. We make claiming cashback easy, you only need to download the specific bill that’s due and upload via your customer log-in area we then send you out a cheque. If you would like to discuss this with us please contact via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“The deal was excellent and the phone seems to be looking good as well. Its been only a week using it but reception of the O2 network seems very bad. And also the internet on mobile is very bad. Purchasing on mobiles.co.uk was easy and straight forward.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Anandkumar, Thank you for your review. I’m pleased to hear you’re happy with the deal and the service we’ve provided you. If you’re having some problems with signal you can try contacting your network provider, they may be working on the masts in the area which could affect your coverage. If mast maintenance is not the issue you may be able to purchase a signal booster to improve the coverage. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“Well i ave not got it yet so dont know if i should write anything yet”

Helpful Report

(Samsung Galaxy Young Red Refurbished) - Posted 10 years ago

Hello Nicky, Thank you for your review. I tried to call you today to discuss your review however you were unavailable. If you need any information regarding your order please contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“The website is easy to use and intuitive. Placing the order was easy - but then things went downhill. The phone ordered was 'not in stock', and I received an email saying they would get back to me within 7 days. They didn't. Online chat facility wouldn't work, tried emailing the CEO as per the website instructions. It didn't work. Had to ring up, at 10p a minute, and spend a good deal of time on the phone sorting out a replacement order (same handset, different colour). The chap was very helpful, but the entire procedure would have been easier and quicker if they had (a) not advertised a handset they didn't have (b) get back to me in the correct timeframe (c) sort out the online customer contact facilities so they actually work. Good deal on the handset, not so good on the communication.”

Helpful Report

(Samsung Galaxy Note 3 White Refurbished) - Posted 10 years ago

Hello Tim, Thank you for your review. I’m sorry for the issues you’ve been experiencing, we have limited stock of our refurbished handsets and once they’ve been sold there is a slight delay for our website to update the current stock levels. I’ve tried to contact you today however you were unavailable. I understand you’ve had problems using out live chat service so if you advise me of the best time to contact you I’d be able to discuss the review fully. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“The products are good and they arrive quickly. Customer services weren't very helpful though.”

Helpful Report

(Samsung Galaxy S4 Mini White) - Posted 10 years ago

Hello Ria, Thank you for your review and for accepting my call today. I’m pleased you’re happy with your order and the speed of delivery. With regards to our customer service, I’ll be investigating the call and pass on your feedback. If you have any questions you can contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“When I called them the phone rang out for around 10 mins. When the call was finally answered the staff were exceptionally helpful and a joy to talk to..”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Glenn, Thank you for your review. I’m glad to hear you’re happy with the service received. We’ve been very busy recently and apologise for the delay in speaking to us, If you have any further questions please contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“My LG G3 was available for delivery within 2 days of ordering it. Fantastic. The tariff was initiated before I got the phone. Not so fantastic. My tariff has a cash back element making it a great deal if I am successful in obtaining all of the refunds. If I don't not receive all the refunds, it will be an expensive 24 months. I am nervous about the refunds because they come from Mobiles.co.uk. If they go bust like Phones 4u, I will be out of pocket. However, I have taken this gamble. At the end of 24 months my review may change to very good, depending on my success with cash back.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

“Overall ok as they cooperated when contacted through webchat. However, initially the sales person sold me a contract over phone while I was travelling around. Next day the phone arrived but there was no contract details and no cashback plan as agreed over the phone. In fact, I couldn't log into my mobiles.co.uk account (as far as I remember). So, due to all this I had to cancel my contract, which they did.”

Helpful Report

(Nokia 108 Black) - Posted 10 years ago

“Very quick response, easy ordering. Ordered a refurbished phone but disappointed that it was not in original box and there was absolutely nothing else in the plain cardboard box except the phone; no documentation or anything.”

Helpful Report

(Nokia Lumia 1020 Yellow Refurbished) - Posted 10 years ago

“Delivered 2 days earlier than planned and arranged insurance which I'd specifically stated I didn't need.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

“Quick delivery, wrong number house, also wasn't advised free gift wouldnt be delivered until 48 hours later. I had to make numerous phone calls.”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

Hello Margaret, I am very sorry if this information wasn’t made clear to you. I have passed that back to be looked into for future purposes. Kind regards David Mobiles.co.uk support team

Posted 10 years ago

“The whole service was ok. I was dissapointed as the phone couldnt be sent to my work address and only my home address, which means i then have to go and pick it up from a depot. Surely this is a simply thing to change -apparently not!”

Helpful Report

(HTC One M8 Gold) - Posted 10 years ago

Hi Sam, I am sorry that you were not entirely satisfied with our service. I have tried to call you today in order to discuss this further. I apologise for any inconvenience caused. Kind regards David Mobiles.co.uk support team

Posted 10 years ago

“have not received the mobile as yet, when it arrives I am prepared to give comment, would like to know when it will be delivered?????”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

“All was fine with the product. It was the pricing that I found objectionable. I have to send back my invoices over a two year period to get a refund. After this time and only after I send the invoices back to you do I obtain the advertised price. Clearly this is not transparent pricing and it is clearly wrong on at least two counts: firstly it takes no account of the costs of postage and envelopes...at least £3 at the current postal charges, secondly it takes no account of the fact that you have my money for two years and I don't receive any interest payments for this. You might argue that this is small but this is not mentioned in the advertised price and if you have a million customers you are making money for old rope..... I call this the "ryanisation" of the market place. Please note that even Michael O'Leary has had to change his business model....perhaps you should do the same.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

Hello Christopher, I’ve passed on your feedback to our marketing department with regards to how cashback is labelled. I recommend downloading the bills then uploading to your customer log-in area under the cashback section. This is a lot easier and won’t cost you anything. Full details can be found here, http://www.mobiles.co.uk/cashback.html Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews