Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,339 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn’t delivered my phone but cut my upfront cost and monthly direct debits.”

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Posted 3 years ago

Hi there Obaidur. Have you reached out to our Customer Services Team for help with anything relating to your recent order? If not, please do so -or- contact us by email. We'd love to put things right if things have gone wrong somewhere. So we can help further, please email us on Reviews@mobiles.co.uk with the following details: - Your Full name - Full Address including Postcode - Email Address - Mobile number - Your issue We look forward to hearing from you. Best Regards, Kevin Mobiles.co.uk

Posted 3 years ago

“Robbing money”

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(Apple IPhone 11 Pro Max 64GB Gold) - Posted 3 years ago

“I have never received a pixel 4 oh so orange”

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Posted 3 years ago

Hi there, Hi there, We are sorry to hear you have not received your Google Pixel 4 handset. So we can look into this, please email us on Reviews@mobiles.co.uk with the following details: - Your Full name - Full Address including Postcode - Email Address - Mobile number - Your issue We look forward to hearing from you. Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Good”

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(Apple IPhone 11 128GB Black) - Posted 3 years ago

“Nothing but trouble!”

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Posted 3 years ago

Hi there, We are sorry to hear this. So we can look into your issue further, please email us on Reviews@mobiles.co.uk with what has happened. we look forward to hearing from you. Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Dodgy dealers they are selling S10 128gb mobile phone with 5g network support advertised on u switch comparison website, when this mobile phone hardware doesn't support 5g network, surprisingly I also found iPhone 11 advertised with 5g network support.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Silver) - Posted 3 years ago

Hi Mazhar, Thank you for your review. In order to access the new super-fast 5G network, you’ll need a handset which has 5G capabilities. Take a look at the handsets listed below to browse 5G-ready handsets currently available. LG V50 5G 128GB One Plus 7 Pro 5G Samsung Galaxy Note 10 Plus 5G Samsung Galaxy S20 Ultra Samsung Galaxy S20 Plus Huawei P40 Huawei P40 Pro Oppo Find X2 Neo Oppo Find X2 Pro Oppo Find X2 Lite In addition to purchasing a 5G-ready handset, you’ll need to make sure to select a 5G tariff. It will take a number of months before 5G is the network standard, so our deals will be marked up as either 4G or 5G tariffs. Regards, Michelle Mobiles.co.uk

Posted 3 years ago

“Very poor”

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(Samsung Galaxy A40 64GB Black) - Posted 3 years ago

Hi Dinko, We are sorry to hear you have had a poor experience with us. We would like to hear more from you in regards to what has happened so we can help fix any issues you are having. Please email us on Reviews@mobiles.co.uk with details on what has happened so we can look into this. Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Would not recommend”

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(Apple IPhone 8 64GB Gold Refurbished) - Posted 3 years ago

Hi Saffron, We are sorry to hear you would not recommend us. Please email us on Reviews@mobiles.co.uk with what has happened so we can look into this. Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Brilliant service and deal! Couldn’t be happier!”

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(Apple IPhone SE 64GB White) - Posted 3 years ago

“A prize draw entry won’t bribe me to give a false review. The service was poor and there is so much misinformation. The customer service team are based abroad, yet sales are based in the U.K. That tells you a lot about the companies priorities. The management are non existent. Let’s hope one reads this and can respond to my concerns and questions. You can win a curry’s voucher but refuse honour curry’s join up voucher. If you want buy your shown interest, as soon as you shy away they want you off the phone line.”

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(Apple IPhone SE 64GB Product Red) - Posted 3 years ago

Hi Taimoor, We are sorry to hear this. Please email us on Reviews@mobiles.co.uk with more details on what happened so we can discuss this further. Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“I never bought a phone from you and you sold it to someone who used my email address so police informed”

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Posted 3 years ago

Hello there, it is likely that a customer has incorrectly typed their email address which may have been very similar to yours, hence the email received. Please send us an email at Reviews@mobiles.co.uk. Please include in your Full name, full address including Postcode, email address and mobile number. We'll check to ensure you haven't fallen victim to fraud and look at removing the email address on this order/account. Thanks Mohammed - Mobiles.co.uk

Posted 3 years ago

“It hasn't arrived. I received no warning and still haven't at 9am after the day it was due to arrive. I had to call DPD despite their saying I would be alerted probably by 11am on day of due arrival with a one-hour delivery slot. Th SMS and email alert arrived after I had called them and contacted Mobiles. There is no direct mechanism for support from Mobiles apart from a chat session where I had to wait 30 mins to enter because it was busy.”

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(Samsung Galaxy A21s 32GB White) - Posted 3 years ago

Hello Martin, sorry to hear you've had problems with your delivery. We'd like to take a look at this for you if possible. Please send us an email at Reviews@mobiles.co.uk. Please include in your Full name, full address including Postcode, email address and mobile number. Thanks Mohammed - Mobiles.co.uk

Posted 3 years ago

“I bought a phone from Mobiles.co.uk and when unfortunately stolen they refused to provide any details as requested by the insurance company nor was I able to register on the my mobiles account. After days of calling and being ignored or brushed off with comments ' the IT is down call back in an hour', I had to complain through their parent company carphone warehouse. Due to the shared systems I was able to get hold of a transaction code, something mobiles.co.uk did not offer, plus visit a shop and I got the necessary details. .No apology or any recompense whatsoever. A very poor customer service especially as I was informed that Mobiles.co.uk did not complete the correct sales entry which stopped any member of staff locating my details or me being able to register an account. Any buyers beware and make sure you get hold of your paperwork as they are not interested.”

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(Apple IPhone SE 64GB Product Red) - Posted 3 years ago

Hello Philip, this doesn't sound good at all. We're glad that you were able to get this sorted in the end via Carphone Warehouse. If you do need any support, please send us an email at Reviews@mobiles.co.uk. Please include in your Full name, full address including Postcode, email address and mobile number. Thanks Mohammed - Mobiles.co.uk

Posted 3 years ago

“I dont have the phone I sent it back,recorded delivery”

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Posted 3 years ago

Hi Andrina, If you needed help with a return, we'd be able to look into this. Please send us an email at Reviews@mobiles.co.uk. Please include in your Full name, full address including Postcode, email address and mobile number. Thanks Mohammed - Mobiles.co.uk

Posted 3 years ago

“I'm really disappointed and extremely stressed. vodafone charge me extra £12 for some line rental/activation? Plus I can't transfer my old number to new one for 30 days and Vodafone will give me for two mobiles bills in 30 days. I'm one person with 2 numbers and two bills for 1 month? This is crazy.I'm really angry I feeling tricked to extra charges. Vodafone and mobiles I'm being redundand and I brought refurbished mobile to save money! I feel like some one rubbed my and my family. Mayby this money is nothing for you big company's like mobiles But this is a lot for someone who is losing his job. There was no info on mobiles.co.uk about extra charges. Please give me back what I have overpaid exactly £37 Regards Andrzej Stawiarz from Warrington”

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(Samsung Galaxy S20 128GB Cloud Blue Refurbished) - Posted 3 years ago

Hello Andrzej, Sorry to hear you've been charged incorrectly here and having issues with this. Please send us an email at Reviews@mobiles.co.uk. Please include in your Full name, full address including Postcode, email address and mobile number. Thanks Mohammed - Mobiles.co.uk

Posted 3 years ago

“Received my phone yesterday morning. Set it up before work and took it with me to work in the iPhone box. As I was setting it up I found a small scratch on the left of the screen.”

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(Apple IPhone 11 128GB Product Red) - Posted 3 years ago

Hi Brendan, We are sorry to hear that you have found damage to your new device. We would like to help further, please could you send us a copy of your review to Reviews@mobiles.co.uk. We'll also need you to confirm the following details within your email: Your full name Your address including postcode Your mobile number Your order number Regards, Michelle Mobiles.co.uk

Posted 3 years ago

“De toată jena”

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Posted 3 years ago

“Was supposed to get it end of last week!! Very disappointed!!”

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Posted 3 years ago

Hi Cecilia, We are sorry to hear your phone did not arrive at the time you were expecting this to come. We understanding how frustrating this must be on your end. If you would like to discuss this further, Please email us on Reviews@mobiles.co.uk so we can look into this what has happened here. Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“Worst experience ever”

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(Apple IPhone XS 256GB Space Grey) - Posted 3 years ago

Hi Malcolm, We are very sorry to hear this. Please email us on Reviews@mobiles.co.uk with details on what happened so we can look into this. We look forward to hearing from you. Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“not happy with service”

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Posted 3 years ago

Hi Keith, We are sorry to hear you are not happy with the service provided. Please email us on Reviews@mobiles.co.uk with details on what you have been unhappy with so we can look into this. Please include the following in your email: - Your Full Name - Full Address including Postcode - Email address - Mobile number Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

Mobiles.co.uk is rated 4.7 based on 37,339 reviews