Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,331 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,331 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices are great and website easy to use. My sim card never arrived and when I called up the team were VERY unhelpful! Such a shame.”

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Posted 4 years ago

Hi Joyce, we take all feedback seriously, both positive and negative, which allows us to continually improve the level of service we offer. We also set a very high standard of customer services which sets us apart from our competition; however, I am sorry that on this occasion these high standards were not met. Regards, Mobiles.co.uk

Posted 4 years ago

“A ton of issues”

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Posted 4 years ago

““Lost “ the first phone. Sent a second with a different SIM. didn’t tell me or the network provider. I sorted it out took 2 weeks. Cheaper deal. Lots of customer surveys. Pity can not actually do logistics or any follow up at all.”

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Posted 4 years ago

Hi James, we can understand your disappointment and appreciate the inconvenience that has been caused. We always endeavour to keep our customers updated regarding their orders. Apologies if this was not the case in this instance. Regards, Mobiles.co.uk

Posted 4 years ago

“Confusing, got an email stating failed security check with nowhere to go to understand or chase but then phone turns up. Didn’t turn up on the day promised which wasn’t a problem but why promise it and then just not turn up, actually came 3 days later. This was also a Christmas present so a text to my sons existing number with full details of the order has completely ruined that. Not great all in all”

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Posted 4 years ago

Hi David, we are sorry for the confusing messages you have received regarding your order. With regards to the text messages, any updates will be sent to the mobile number inputted at the point of purchase. We are sorry for any inconvenience that may have been caused. Regards, Mobiles.co.uk

Posted 4 years ago

“The cash back process is oh so unnecessarily complicated... anyone would think deliberately so in order that people don’t bother claiming...”

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Posted 4 years ago

Hi Marc, we try to make claiming cashback as easy as possible, you can find further details on how to claim via the link below: https://www.mobiles.co.uk/cashback Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Delivery delayed despite next day delivery promise. Customer services not interested.”

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Posted 4 years ago

Hi Annika, we can only advise on the expectations of receiving our delivery. On some occasion due to unforeseen circumstances deliveries may be delayed. We are sorry for any inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“I was on hold to customer services for over an hour & hung up as the call was never answered. I was unable to log onto the mobiles website for days after I received my phone, something which appeared to be a website issue. There was no way to speak to anyone & information provided was limited. Otherwise happy.”

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Posted 4 years ago

Hi Rebecca, So sorry to hear that you were unable to get through to us. Unfortunately due to the busy period, it may take a little longer to get through to the team because of the high volume of calls. We hope that the issue is resolved for you but please get back in touch if this isn't the case. Regards, Mobiles.co.uk

Posted 4 years ago

“Unhappy with the amount of times I’ve had to call to get my refund and this still not processed it’s been almost 1 month!! Terrible service been told each time they have processed my refund then no correspondence. Stay away and go to who you know.”

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Posted 4 years ago

Hi Harjinder, I would sincerely like to apologise for the inconvenience caused with the refund. Refunds can take 3-5 working days to show in your account from the time that they are processed. If the refund isn't in your account within 5 working days please be sure to contact the team at Reviews@mobiles.co.uk. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

Hi, We are sorry to hear about the issues that you have had with your refund. Refunds can take 5 working days so please be sure to contact us if you don't have it after this time. Please feel free to contact us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“The delivery service was seamless and on time, but lost points for trying to trick me into signing up for extras with buttons and copy that looked like the sign-up-for-extras screens were mandatory part of the screen flow. I would be tempted to refrain from recommending you because it feels like I would be opening friends and family up to the same 'con'.”

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Posted 4 years ago

Hi Jonathan, Thanks for leaving your review. It's unfortunate to hear that you feel this way and this certainly isn't the case. Recommended extras may show up but you wouldn't need to select these if you didn't wish to purchase them. If you require any assistance please get back in touch. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“This contract was advertised at £29 a month, however upon purchasing it and receiving my sim, it turns out that it is £41 a month. I haven't had much support at all from customer service for the first few weeks, only now receiving replies to my emails and telling that they're looking into it and to wait even longer. I don't have much hope for this to be rectified.”

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Posted 4 years ago

Hi Matthew, Thanks for your review. We are very sorry to hear about the issues that you have had with the price of your tariff. Some of our deals come with cashback which means that they reduce the overall price of the contract, essentially meaning that the monthly price is reduced. However we can certainly check this out for you if this hasn't already been resolved by the Customer Service Team. Please could you email the team at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“The network doesn’t work”

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Posted 4 years ago

Hi Andrew, Sorry to hear that you are having problems with the network. Can you please email the team so that we can get your query sorted. If you email us at Reviews@mobiles.co.uk with your query along with the information below, we can check this out. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I bought a refurbished phone which was supposed to be as good as new arrived with a large scratch on the screen. Customer service wasn’t very helpful telling me I had to send the phone back to them wait for them to process it and send me a new one which would leave me without a phone for a week. They diddnt seem to care about this”

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(Apple IPhone 11 64GB Purple Refurbished) - Posted 4 years ago

Hi Jenna, Sorry to hear about the issues that you have had with your order. We would certainly like to check it out but we just need some further information from you. Please drop us an email at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Got the phone”

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Posted 4 years ago

Hi, It's unfortunate to see that you are not happy with the service. If you require any assistance we would be happy to help you out. Please email us at Reviews@mobiles.co.uk - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Service not the best as order has not arrived. Ordered on Sunday and was told next day delivery. Still waiting for it and it’s Wednesday”

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(GEAR4 Crystal Palace For IPhone 11 Clear) - Posted 4 years ago

Dear Euan, We are sorry to hear about the issues caused with your order. So that we can check this out could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Ok site. Got a good deal on the phone contract. Shame they use dpd to deliver, what a completely useless & incompetent company who have now delayed my phone arrival twice before moving delivery date to another day, without valid reasons.”

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(Samsung Galaxy S10 128GB Prism Green) - Posted 4 years ago

“Phone screen too small going to send back”

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(Apple IPhone XS 64GB Gold) - Posted 4 years ago

Hi Adrian, We are sorry to hear about this and it's unfortunate that you are not happy with the product. We can certainly help you out if you email us at Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I took the day off work to receive my phone on the date it was meant to be delivered but the phone did not arrive. It’s disappointing that the delivery date was not adhered to and subsequently will have to take another day off work”

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(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Tom. I'm sorry about the issues that you have had with the delivery of the order. We can certainly check this out to see what is going on. Please could you email us at Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Great deal but ordering has been a poor experience. Login/registering details don’t work, waited 20 minutes on hold until I was put through to someone only to be told their systems were down so couldn’t help me with anything at all. Waiting in for my parcel to be delivered on the date they told be it would be (already one day after I’d originally been told) and phoned the delivery company this morning to get my 1 hour delivery slot only to be told that it will no longer be delivered today and it will hopefully be tomorrow. Another day wasted waiting for someone who is not coming and have to arrange for tomorrow. Useless account facility and poor customer service. Will not use again.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Scott, I would like to apologise for the inconvenience caused with the delivery of the order. The team can check this out for you but we would need you to email us. Could you email us at Reviews@mobiles.co.uk? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I have had so many information about cash back do not know wat is true but everything went well”

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(Samsung Galaxy A20e 32GB Coral) - Posted 4 years ago

Hi David, We can certainly check your cashback out for you and take a look into your query. Please could you email us at Reviews@mobiles.co.uk with the information below? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Unfortunately, I have had a really poor experience ordering a new phone with you guys. The gentleman from the sales team on the phone that helped me sort out my order on Monday was really helpful and friendly. However, lots of things have gone wrong since, I never got my order in the end and it was cancelled for some reason which the lady on customer services said she could not tell me why due to an agreement with the courier which I couldn’t understand as to why I couldn’t find out why my order had been dispatched got all the way down to my local depot to then be cancelled and sent back for no apparent reason. In addition to this I found her attitude towards the situation rude and as if she did not care about the situation in the slightest. I have been left very confused and frustrated by the entire experience.”

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(Apple IPhone XR 64GB Coral) - Posted 4 years ago

Hi Grace, We are sorry to hear about this and we would like to take a further look into this. It's unfortunate to hear that hear wasn't as it should have been on this occasion. Can you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,331 reviews