Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,758 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is okay with the credit check alright, however, it would be a nightmare to chase the order. The customer service hotline and online chat was poorly. Wasted a lot time and money to call the 087 number”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

“DPD didn't deliver the day they said they would. Don't know where my phone is.”

Helpful Report

(Samsung Galaxy S4 White) - Posted 10 years ago

“Website purchase, easy No confirmation email received as suggested when approval had been given, so poor Live chat, customer login showed in my messages centre that www.mobiles.co.uk had sent me two emails, yet nothing had been received. Equally the message centre didn't show the content of the emails which wasn't helpful at all. I then had to ring a premium line only to be told the phone had sold out, something I specifically asked when ordering, so that was disappointing. Samide, the customer service agent was helpful though and phoned me back a few hours later to say they had a colour variant and from thereon in, everything went smoothly”

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(HTC One M8 Gold) - Posted 10 years ago

“Found it very frustrating not being able to communicate by email. The only option is by phone which is invariably engaged. But I suppose it is a way for the company to make money.”

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(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Initially I was informed by email that my order had been rejected and it implied that O2 had done this due to a credit issue. I contacted O2 and they said no such action had been taken and after reviewing my own credit score I believe that the rejection was more likely down to not having the stock to fulfil the offer being made. I complained to mobile.co.uk and u switch (who I had utilised). Three days later I start getting text and emails saying my new phone is on its way. It is a lucky thing I didn't go and order another phone in the intervening days. However, I am happy with phone and O2 have been very helpful. Just hope I get the cash back I've been promised...”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“I ordered my phone and it was delivered when I expected. I liked the ability to know within an hour when the phone would be delivered.”

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(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“Disappointed that I wanted to choose 0830 to 1000 delivery slot for £7 but was not allowed for my post code, then when I got delivery info, no 1hr slot as suggested, but given option for 0830 to 1000 delivery slot for £10 mmmmm”

Helpful Report

(Samsung Galaxy Alpha Black) - Posted 10 years ago

“Unable to contact you by phone ,exceedingly annoying !”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“I tried ordering online and having thought my order had gone through I didn't receive any confirmation email as promised. I contacted via phone the following day and was advised the order hadn't been generated. your sales rep advised me that the iphone c in green was out of stock and that's why the order hadn't been processed! conveniently he found one. but yet still no email all going through all the credit checks and passing them. I called once again and it wasn't until Zoe Cummings had the idea of sending me a confirmation email via her personal email address I was at that point pretty certain my order had been placed. I was then advised DPD would phone or text to advise me that my sons phone was on its way! but yet more disappointment when once again no phone call, fortunately my partner was in and she was able to sign for my package and happily our son got his present on his birthday!!!!!!!!!!!!!!!!!!!!”

Helpful Report

(Apple IPhone 5c 16GB Green) - Posted 10 years ago

“phone arrived as promised,dissapointed in the time it takes to port number and info,4 days is to long. otherwise pleased.”

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(Samsung Galaxy S4 White) - Posted 10 years ago

“I ordered 2 phones from your website which it appears your site could not handle. I had an email saying bank details were wrong. I did this again and got another email saying they were wrong again. I then phoned and was answered straight away and the person I spoke to was very helpful although by this time it meant my daughter would not get her phone on her birthday.”

Helpful Report

(Samsung Galaxy S4 Mini White) - Posted 10 years ago

“Tariff was more expensive than stated; I had to check with the network as to why and the effect of any future RPI increases. If that causes problems later I shall take it up with Mobiles.co. Phone packing and accessories etc more basic than usual - even for a so-called "refurbished" phone. Maybe it IS refurbished and not what their definition actually says (returned phones, unused etc).”

Helpful Report

(Samsung Galaxy Fame Blue Refurbished) - Posted 10 years ago

“Could be give more information about redeeming money back from your monthly bill.”

Helpful Report

(Samsung Galaxy S3 Blue) - Posted 10 years ago

“Still waiting for the sim card to be activated”

Helpful Report

(Sony Xperia M2 Black) - Posted 10 years ago

“Can u send me my bill details please”

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(Apple IPhone 5c 8GB White Refurbished) - Posted 10 years ago

“The only issue I had was that I ordered 2 mobiles for my 2 teenagers but only 1 arrived on the day they were both supposed to, this causes problems in the household. I had to contact them to find out where the other one was, it was only then the order for the 2nd phone was processed!!”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

“Had to wait a week longer than originally stated for delivery, order didn't seem to be getting processed until I contacted them.”

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(Nokia Lumia 630 Green) - Posted 10 years ago

“No thanks”

Helpful Report

(Apple IPhone 5c 32GB Pink) - Posted 10 years ago

“Ordering was straightforward and the phone arrived promptly within the time-window promised. On the strength of this, my wife ordered the same deal but was turned down. This was attributed to O2 the carrier. I then ordered a second phone for her (same deal). My application too was turned down and the rejection was again attributed to O2. We checked with Experian the credit reference agency used. Both of us are rated 'excellent'. What's going on?”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

“pleased with the quick delivery and the phone itself but ,being a little useless with mobiles was disappointed that there were no details about my contract or contact numbers for O2.really struggled changing over the PAC code and had no contact numbers.”

Helpful Report

(Samsung Galaxy S5 Shimmery White) - Posted 10 years ago

Mobiles.co.uk is rated 4.7 based on 37,758 reviews