Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,797 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was good as was the speed of delivery. I will most definitely tell my friends about this site. Great experience”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Steven, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Excellent service, phone was delivered when promised. I received a couple of emails before the delivery, letting me know the details of the sale and delivery. Would definitely recommend”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 9 years ago

Hello Claire, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Found this company on line seems a good rate for the GALAXY 7 ordered it on line given a delivery date which was good phone arrived when they said it would and it is working fine”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Rod, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Excellent and superb service, good offers and discounts. very happy and pleased. More of the same please. Will definitely return”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 9 years ago

Hello Sawan, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“This was a Good quick service and very easy to use delivery got confused but when I phoned up the driver was straight back round”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 9 years ago

Hello Rebecca, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Great deals!!! Will tell friends and family to use...we be upgrading my other contract with you soon. Great service thanks”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Hazel, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Very happy. The website easy to use, and I've saved myself £15 a month for my preferred handset. Would definitely recommend and use again.”

Helpful Report

(Samsung Galaxy S7 Edge Silver) - Posted 9 years ago

Hello Emma, We’re really pleased you found our website easy to use and that you saved yourself £15 a month. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Very fast delivery and got decent deal on my Samsung s7, which works fine, i would definitely recommend mobiles.co.uk to others.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello James, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Offers seemed competitive, good range of models and tarrifs to choose from, fulfillment was quick and convenient, website was intuitive to use and made the customer experience easy”

Helpful Report

(Apple IPhone 6s 16GB Gold) - Posted 9 years ago

Hello Jonathan, We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Very good service and I'm sure to recommend around to friends and working staff. Delivery was on time and got what I want it from your service. Looking forward to use you in the future.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Agim, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Very happy with my new iPhone phone upgrade and the service, they were very helpful and accommodating when dealing with my upgrade”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Emily, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“although they didn't deliver when stated they did text to let us know, they also delivered within the hour stated the second time.”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 9 years ago

Hello Stewart, Thanks for taking the time to leave a review. We’re really pleased you’re happy with the service we provide and apologise the delivery time wasn’t as expected. I apologise gain for any inconvenience caused. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered online, phone arrived next day. Tracking provided. Number changed over next day. Very smooth transaction. Would use again.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Caroline, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Fairly simple transaction. Customer services weren't great, but can't fault anything else. Number transfer really simple and easy. Would recommend”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Caroline, We’re really pleased you’re happy with the order process and apologise if the service you received wasn’t as expected. . Thank you for your review and understanding. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Very efficient and have some of the best deals around. Found to be very helpful and matched a deal with the phone required. Returns process was simple, straight exchange no problem for these guys. Nice one thanks. Looking forward to using you again.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB Gold) - Posted 9 years ago

Hello David, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Staff provided good service and solved my phone problems with a good deal. Would definitely use again and recommend.”

Helpful Report

(Apple IPhone SE 16GB Rose Gold Refurb) - Posted 9 years ago

Hello Simon, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“went to uswitch and found the best deal for the contract and phone I wanted. led me to mobiles.co.uk where I entered my details and got approved and got the phone and simple next day! no hassles and efficient.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Arif, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Issues were resolved following initial misunderstanding. Good service over all. Still await clarification of refund of initial purchase. Subsequent purchase handle well.”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Nicholas, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris|Mobiles.co.uk Customer Support team

Posted 9 years ago

“Good deal.but was surprised to hear that if you put your simcard in the phone then you can't return the phone within 14 days.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 9 years ago

Hello Ajmal, Thank you for your review. I’m pleased to hear you’re happy with our deals. We do make customers aware that the handset must remain unused if you wish to return. I hope this hasn’t ruined your experience and thank you for your understanding. Kind regards, Chris |Mobiles.co.uk Customer Support team

Posted 9 years ago

“I was worried about ordering from Mobiles.co.uk as some of the reviews seemed negative and showed mobiles.co.uk in a bad light, but these all seemed to be with the cashback deals and any special offers. If you just want a standard phone contract with no special offers or cashback incentives, then they are great. Especially when I found out you could ring them up and order over the phone instead of doing it all online. I called the sales number and got through to a very helpful chap who helped me make sure I had enough addresses for my credit check to pass and advised me on the delivery date I could expect (It actually arrived earlier than he thought). He was very helpful and I have managed to port my number over and log into my O2 online account successfully and there have been no network issues at all since receiving the phone 3 days ago. There were no issues with the process at all. They kept me well informed on the delivery date and gave me a hour window when it would arrive, and DPD allowed me to track the delivery online on the day as well. Overall I am happy I rang them up and ordered over the phone as it helped prevent any mistakes that might have occurred if I ordered online and the delivery of the phone was very organised.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Debrah, Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

Mobiles.co.uk is rated 4.7 based on 37,797 reviews