Mobiles.co.uk Reviews

4.7 Rating 37,273 Reviews
94 %
of reviewers recommend Mobiles.co.uk
4.7
Based on 37,273 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Awful. Someone messed up my order! I asked for an upgrade which is a simple process and I didn’t have the time but instead someone did a sim swap so my phone went dead soon after placing the order and then I couldn’t get a hold of anyone. When I eventually got someone’s phone to ring Vodafone they said someone’s from car phone warehouse did a sim swap which meant I had to now go into store or wait for the delivery of the sim to arrive. Such a faff and nightmare when the upgrade should be the simplest process.
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Posted 2 hours ago
Excellent service and great deal
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Posted 3 hours ago
Honestly this is my second time purchasing my mobile from Mobliles.co.uk and the time I got a good deal with IPhone 15 pro max, these guys are really good in what they are doing.
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Posted 1 day ago
Great communication, awesome customer service. We absolutely recommend.
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Posted 1 day ago
itshould be made more aware that you hae to pay double what the monthly plan is and the claim it back every other month thats why I cancelled
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(Vodafone-Sim-Only-Deals) - Posted 2 days ago
Hello Michelle Thank you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved Kind regards Roshni | Mobiles.co.uk
Posted 1 day ago
Mis sold the package and could not get back on contact to discuss this on the day. The phone will be returned and you will not receive any further business from me.
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(Google Pixel 8 Pro 128GB Obsidian) - Posted 3 days ago
Hello Lee I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed Kind regards Roshni | Mobiles.co.uk
Posted 1 day ago
Floorless from start to finish Every part of it was spot on
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Posted 3 days ago
Very happy with product Excellent quality definitely buy again from this company.
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Posted 3 days ago
You cannot be beaten on price or customer service excellent
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(Motorola Razr 40 Ultra 256GB Infinite Black) - Posted 3 days ago
Phone arrived very quickly and no problems with it.
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Posted 4 days ago
The delivery was prompt and efficient, and I am very pleased with the service.
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Posted 4 days ago
Its was fantastic, they provide good mobile with great rate , great experience 👍
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(Apple IPhone 15 Pro Max 256GB Black Titanium) - Posted 4 days ago
Big problem! My payment card is at my office address. The office is NOT MANNED until the "Night Shift", btween 8 pm and 6am. Hence the courier was unable to deliver my phone. He didn't bother phoning to find out why nobody was there and DPD's website tracking does not allow an alternative deilvery address. Am I withing the "Cooling Off" periods to CANCEL my order?
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(Google Pixel 8 128GB Obsidian) - Posted 4 days ago
Hello Robert Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk
Posted 3 days ago
I was delighted with the deal i got and the service thank you
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(Apple IPhone 15 128GB Black) - Posted 4 days ago
Not had my phone long but happy with it. Really good customer service and quick delivery.
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Posted 5 days ago
Straight forward
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(Id-sim-only-deals) - Posted 5 days ago
Used to dread renewing sim contract but with Mobiles.co.uk it’s a breeze Best prices too as long ad you remember to claim the cash-back.
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(Vodafone-Sim-Only-Deals) - Posted 5 days ago
Professional and quick to complete all required procedures for a new contract at a very favourable cost.
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(Id-sim-only-deals) - Posted 6 days ago
Spoke to Jabril and he was ever so helpful. Lovely lad and helped me with everything!
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(Apple IPhone 15 Pro Max 256GB Blue Titanium) - Posted 6 days ago
There so quick and they said after 90 days I can get a newest phone and I have waiting for it today feel Like a kid as never get me self something always for me kids
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(Apple IPhone 15 Pro Max 256GB Black Titanium) - Posted 1 week ago
Mobiles.co.uk is rated 4.7 based on 37,273 reviews