“BEWARE! I ordered a dress, it took a month to arrive, it was WAY too long, so I filed a return, packed it up, and shipped it back. They now claim the dress was returned damaged with a "peculiar smell" and refuse to issue me a refund. This is a SCAM. The dress was never worn, never damaged.”
“BUYER BEWARE!! This company charges a "shipping insurance fee". I went round and round with them to remove it or cancel the order. I told them I did not want to do business with them. After 10 days and many emails they finally canceled the order - for store credit! Now I'm going through my credit card company. As nice as their merchandise looks, be very careful before you order anything from them.”
“I placed a large order, kept two items that I love and returned the rest. Modlily refuses to refund to my credit card of purchase. They are keeping it as a “store credit” despite two written requests and a phone call. Instead, I have gotten multiple messages saying my balance is safe with them and that it would be to my benefit to keep it with them. I just want my money back!!”
“ONE OF THE WORST SHOPPING EXPERIENCES! Clothes are terribly made. Fit horribly! Then when I returned the items they would not give me a full refund. They charge for the return label and then instead of giving you the full refund they try to say they gave a discount. The discount was already calculated in the purchase amount so not sure why they won’t refund the full amount. This is a fraudulent and dishonest company! Don’t shop here. I wish I would have never bought from them!!!!”
“I ordered three dresses. I got them home, tried on each one and one of them didn't fit well so I put it back in the package it came in and returned it. Modlilly refused to refund my money because they said the item didn't meet there return criteria! There's no way that anything was wrong with that dress as I had it on for no more than two minutes. If you need to return something, make sure you document its condition before you send it back!”
“Placed an order for a swimsuit coverup, three swimsuits and some flip flops on 3/17/24. Leaving on cruise 4/20/24. Received swimsuit coverup on 3/21/24. I had no reason to think the rest of order wouldn’t be delivered on time. The rest of the order said estimated delivery 4/10-4/17. Contacted Customer Service 4/14 asking if my order will be here by 4/17 because it still shows processing and I will need to go out and shop for swimsuits. They said it should be here by 4/17, but they will contact shipper and ask them to expedite the package. Today is 4/16 and it is still processing. I am headed out to shop for swimsuits.”
“You won't let my card go thru. No problem before. My card is good. Looks like you lost a 100.00 order. I won't be order again until it's fixed. I hate it.I love my 3 bathing duits I ordered last yr n my tops I've ordered in the past.”
“The outfit I ordered looked nothing like the picture completely different material I returned with their shipping label which I knew they would deduct from refund but instead of refunding my credit card they gave me a store credit which I knew I would never order anything else. I can chop this 52$ as money lost I will never order from this place again. Shouldn't treat customers like this if I could have give them no stars I would. I sure hope people see this review so they can be warned.”
“Ordered clothes. Did not like. Returned clothes are dictated by their return policy. They refused return. In their communication, they said they evaluate returned based on "smell". They refused return based on "peculiar smell". Instead of a refund, they offered a credit. If the clothes had a "peculiar smell", why would they offer a credit? They have found a way to refuse refunds and force you to purchase again from them. This company is a total scam.”
“I placed an order over 2 months ago, and still have not received it! I have been in touch with the company four times now, and can't get answers as to why. I was promised I would receive the item before I leave for vacation tomorrow. It still has not been shipped!!!!! Very aggravated and disappointed! My credit card was charged two months ago! I'm so angry that I will never see the item, and have already been charged! Is this always how you do business????”
“Worst company ever ordered 3 items put them on credit card 106.87 didn’t here anything about order so I contacted them they said I never ordered anything , got my credit card bill sure enough they charged me but never received items ripoffs don’t order from them ordered bathing suit , 2 shirts never got them”
“I ordered and paid for a bathing suit in January and have not received it. Customer service is terrible. I told them the problem and they never helped me. Wish there was a telephone number for me to call.”
“I received my dress, navy blue with lace on top, I was planning to wear it for my son’s wedding. I ordered a size small. The dress came on time however, it smelled weird and it had a white stain on the bottom of it. I tried it on and it was way too big and loose. So I returned it 5 days later and I complained about the stains and size. I recently got an email saying “ we could not process return because of a peculiar smell on the dress!” They offered me a 10 dollar store credit which I declined and said they will get a bad review. Beware if you order a navy blue party dress with lace sleeves… they will probably resell that same dress that I got (which came with a peculiar smell and white stain on it)Don’t waste your time or money on this company please.”
“Bought bathing suit Feb 11. After I paid for it I went to see when it will be delivered. It showed it will be here the latest March 25. 😳. Well it didn’t show up by March 25. Contacted them and they said it will come just wait!!!! Would not refund me my money!!! Finally showed up April 2.”
“I ordered 2 blouses on Feb 10. Received them on March 28.
asked for a return label March 29. Poor quality. Upon receipt of them they issued a store credit. I then emailed directions to credit card. Stalled with 12 emails until April 2 to issue credit card for $38.97. I Paid $57.86 plus the return shipping. The worst company I have ever delt with. BUYER BEWARE!!!!!!”
“I ordered four items, which allowed free shipping, and I had a $16 off coupon. When I paid with PayPal it was $119, but when the deal was done they had charged me $147. They added shipping coupon, shipping insurance, and did not use the coupon. I canceled immediately.”
