“I wish I had read the reviews.
After a bad accident my house was not at the standard I liked to keep it. I asked for a deep clean for the downstairs only, which was utility room, guest cloakroom, kitchen, dining room and living room. I was quoted £150.00 which I thought was a fair price. Had I known at the time it was for 2 cleaners for 1 hour 40 minutes, I would have questioned the price. 3 hours 10 minutes for £150!!!
My kitchen was NOT deep cleaned there was still finger marks etc on my cupboards, my surfaces had been wiped over only and my windows had only been cleaned to where the blind came down to, not above. My sofa's had not been cleaned and my floors were pretty poor. All in all not a good experience.
I emailed the office to say I was not happy and the two females who had come originally came back to 'sort out my complaint'. They were huffy and most upset that I had 'reported them', they cleaned for 20 minutes then left, my kitchen was still not deep cleaned and I had had enough of their behaviour.
Molly Maid were not shy about taking the balance direct from my card, even though I was unsatisfied with their service.
Never again.”
“I was really pleased with the spring clean l had from Sophie and Holly from Molly Maid, the house was beautifully clean. I will definitely use them again.”
“I have been using MOLLY Maid for two years now. The girls are friendly efficient and always ready to do ‘that little extra job’ for example changing bed sheets. As we get older it’s hard to accept that we can no longer do in depth cleaning like we used to. Great job - Molly Maid - thank you”
“I wish I had read reviews before booking Molly Maid, Leeds, to do a deep clean of my kitchen. One of the owners visited my home and I explained in detail that I wanted a deep clean of the kitchen including the tops of the cupboards. The kitchen had got grubby following a shoulder injury I sustained. I was assured this wasn’t a problem and it would be left ‘sparkling’. Unfortunately this wasn’t the case, they didn’t even touch the tops of the cupboards and did a poor job of just wiping down the cupboard fronts, not what I would associate with a deep clean. I had to email on several occasions until I finally got a response. The owner said he felt they’d done a satisfactory job even though I sent photos to the contrary. I now have to employ another cleaner on top of the £58 I paid them to do what I wanted done in the first place. I would not recommend this company.”
“I wish I had read reviews before booking Molly Maid, Leeds, to do a deep clean of my kitchen. One of the owners visited my home and I explained in detail that I wanted a deep clean of the kitchen including the tops of the cupboards. The kitchen had got grubby following a shoulder injury I sustained. I was assured this wasn’t a problem and it would be left ‘sparkling’. Unfortunately this wasn’t the case, they didn’t even touch the tops of the cupboards and did a poor job of just wiping down the cupboard fronts, not what I would associate with a deep clean. I had to email on several occasions until I finally got a response. The owner said he felt they’d done a satisfactory job even though I sent photos to the contrary. I now have to employ another cleaner on top of the £58 I paid them to do what I wanted done in the first place. I would not recommend this company.”
“Manager Andrea Rogers in Chessington is unreasonable and awful to work with do not go to Chessington Molly Maid Banstead, Letterhead OR Fetcham. She made a pregnant lady work nearly full term and is very rude. do not recommend”
“I had a very high expectation considering how much do they charge. I 've booked for one off deep clean (4 hrs- not too big 3 bedrooms house), as I've been not physically well and my house has been neglected for over two months. So I didn't mind to spend more money as long as my house could get a good refreshing clean looking. Unfortunately didn't happend! My house was nice and tidy so they probably thought it was something easy to do, and they finished 1 hr and 15 mins before between two of them! They left foot prints on the floor, polished only where you can see, stains left on glasses, mirror, and floors, toilets done very badly: no bleach, no limescale removal and hair left in the shower. 4hrs for two ladies at £60/hr it's like 8hrs for one person ... the house should be impeccable!”
“The cleaning was very thorough the first time, a few thing's forgotten but that was okay.
The second time they were very late without calling and took half the time to do the job because it was a very superficial clean that I really could have done myself( I had to mop the floor again after they left) it was a very poor job with some spray mop, not the steam mop as requested. We'll see how the third clean goes tomorrow. Three strikes and you're out in my mind. The ladies on both visits were all polite and friendly, much appreciated that!”
Hello Michelle,
Thank you for your valued feedback which will be shared with the cleaning team and the franchise owner to follow up with you about the areas of concern you have mentioned. We really do appreciate all feedback and we hope with good communication that your complete satisfaction can be achieved.
“I expected so much considering the cost. Not convinced that it works to the customers advantage by cleaners working to cleaning schedule and not set amount of hours. No way my large house could have been properly cleaned in over 2.5 hours.. and it wasn't!! Lack of attention to detail; chrome taps not polished, skirting boards missed, sofa cushions not turned etc etc..
How I miss my last cleaners, much cheaper and my house gleamed.”
Hello,
Thank you for your valued feedback, we are very sorry to hear about the areas of the service that have left you feeling disappointed. We will pass your comments across to the local franchise owner for them to follow up with you about these concerns.
“Punctual efficient 2 girl team cleaned large 4 bedroomed house from 8.30-2.30 with short break. They emptied and cleaned old kitchen cabinets...quietly went thru the home cleaning all surfaces ..very satisfied with the job.
Would not hesitate to employ their services again.”
Hello Patricia,
Thank you for taking your time to review your MOLLY MAID service, we are delighted to hear that you were very satisfied with the work carried out. Your kind feedback will be shared with the cleaning team and they will surely be happy and proud to hear this too.
Hello,
We are really delighted to hear that you are happy with all these aspects of the service. We really appreciate all feedback and it's great to know whats working well for you so that we can repeat the same standard time after time. Thank you.
Hello,
Thank you for taking your time to review the MOLLY MAID service, we are delighted to see that you have awarded it five stars and we are really pleased to hear that you are finding the service to be punctual, thorough and at a good price. It's our pleasure to share your motivational feedback with the local franchise owner and team who carry out the work.
Hello Mark,
That's brilliant news we are really happy to hear how pleased you are with your MOLLY MAID service. We take pride and pleasure in sharing your motivational feedback with the cleaning team, they will be chuffed to hear this too. Thank you.
Hello Andrea,
Thank you for your kind feedback we are delighted to hear that you are finding the teams to be first class and caring. It's our pleasure to share your comments with the cleaning teams as they will be thrilled to hear this too.
“The general standard of the clean was poor. I contacted Molly Maid to rectify this. After they had revisited it was noted that the window sills had not been dusted, nor had the skirting boards. I will not be using the sevice again. Very disappointing”
Hello Claire,
Thank you for taking your time to share your feedback on the service. We are very sorry to hear of your disappointment and your comments will be shared with the local cleaning team and the franchise owner.
“The good basic work was spoiled by some attention to detail,ie teapot ,coffee pot &water glass not emptied & so not cleaned,Also cutlery & crockery not not put away”
Hello Derek,
Thank you for your valued feedback which will be shared with the cleaning team and the franchise owner to follow up with you about the areas of concern you have mentioned. We really do appreciate all feedback and we hope with good communication that your complete satisfaction can be achieved.
“As new users of MollyMaids I am delighted to say how much we value the ladies. Happy, cheerful,dependable and certainly very hard working they are a welcome addition to our household. We are indeed very fortunate.”
Hello Moira,
We welcome you as a new MOLLY MAID Customer, it's very kind of you to take your time to review the service and we are fortunate to have your custom. Your motivational feedback will be shared with cleaning team. Thank you.
“The girls that come to me are absolutely fabulous. They whoosh through the house like a very thorough tornado !
I am so glad that we decided to go with Molly Maid, they've made huge difference to my life.”
Hello Martha
Thank you for reviewing the MOLLY MAID Service, it's great to hear that the service has made a huge difference to your life and we hope you are spending the cleaning time now doing more of the things that are important to you. We will whoosh your kind feedback to the team who clean your home and they will be jolly thrilled to hear this.
Hello,
Thank you and how kind of you to take your time to leave a review on the service which will be shared with the local team who carried out the work.
We appreciate all feedback as knowing what works well for you means that the same standard can be repeated time after time.
