MOLLY MAID UK Reviews

"Would give zero stars if possible. \r\n\r\nWe originally arranged for MollyMaid Hampshire to clean our house every two weeks, at a cost of approx. \u00a3100 per clean (3 bed \/ 2 bath). Some of the girls were fantastic and it was decent quality. However this swiftly started to deteriorate, especially as the girls became less regular and varied week on week. Shelves would not be dusted, items would not be lifted to clean underneath, the 'mopping' consisted of simply moving dirt around the floor, etc. Basic items that we would inspect to be included as part of their 'promise to deliver a high quality clean'. \r\n\r\nInitially after sending photos of the poor quality to their manager, she agreed with us on poor quality and was receptive towards remediating it (even though we often offered to do it ourselves and they could just aim to improve the next time). However, the poor service continued, to the point we had mould growing on the bathroom walls as they were only given a cursory wipe (at best). The cleans became shorter and shorter, with the last clean only lasting an hour with two girls in attendance - as cost of \u00a350ph! \r\n\r\nManager then decided to go AWOL, viewing photos and agreeing to check with the team, but then deciding to go completely radio silent for two weeks despite the promise to feedback the next day. Eventually came back saying that she had checked with her team and they were mystified at the complaints, despite the photos. \r\n\r\nThe manager, Elizabeth was incredibly unhelpful & quite rude, showing little interest in addressing any concerns, not remediating us for the high price we paid for a sub-quality clean and ignoring all images sent as evidence (instead signing the rhetoric that she had spoken to her team who has said they had completed a high quality job, what a shock). \r\n\r\nEven when we requested on occasion an increase to weekly cleans (a lower price point, \u00a370), the team still charged us \u00a3100 - be careful they do not try to scam you. We even had one week where no one turned up at all, but we were still charged - it was only when we asked they pretended it was a \"computer error\". \r\n\r\nWe would not recommend MollyMaid to anyone. High price points for poor quality cleans. If only they could keep the girls who complete a decent job and not have their manager Elizabeth involved at all!"

"Would give zero stars if possible. \r\n\r\nWe originally arranged for MollyMaid Hampshire to clean our house every two weeks, at a cost of approx. \u00a3100 per clean (3 bed \/ 2 bath). Some of the girls were fantastic and it was decent quality. However this swiftly started to deteriorate, especially as the girls became less regular and varied week on week. Shelves would not be dusted, items would not be lifted to clean underneath, the 'mopping' consisted of simply moving dirt around the floor, etc. Basic items that we would inspect to be included as part of their 'promise to deliver a high quality clean'. \r\n\r\nInitially after sending photos of the poor quality to their manager, she agreed with us on poor quality and was receptive towards remediating it (even though we often offered to do it ourselves and they could just aim to improve the next time). However, the poor service continued, to the point we had mould growing on the bathroom walls as they were only given a cursory wipe (at best). The cleans became shorter and shorter, with the last clean only lasting an hour with two girls in attendance - as cost of \u00a350ph! \r\n\r\nManager then decided to go AWOL, viewing photos and agreeing to check with the team, but then deciding to go completely radio silent for two weeks despite the promise to feedback the next day. Eventually came back saying that she had checked with her team and they were mystified at the complaints, despite the photos. \r\n\r\nThe manager, Elizabeth was incredibly unhelpful & quite rude, showing little interest in addressing any concerns, not remediating us for the high price we paid for a sub-quality clean and ignoring all images sent as evidence (instead signing the rhetoric that she had spoken to her team who has said they had completed a high quality job, what a shock). \r\n\r\nEven when we requested on occasion an increase to weekly cleans (a lower price point, \u00a370), the team still charged us \u00a3100 - be careful they do not try to scam you. We even had one week where no one turned up at all, but we were still charged - it was only when we asked they pretended it was a \"computer error\". \r\n\r\nWe would not recommend MollyMaid to anyone. High price points for poor quality cleans. If only they could keep the girls who complete a decent job and not have their manager Elizabeth involved at all!"

"Would give zero stars if possible. \r\n\r\nWe originally arranged for MollyMaid Hampshire to clean our house every two weeks, at a cost of approx. \u00a3100 per clean (3 bed \/ 2 bath). Some of the girls were fantastic and it was decent quality. However this swiftly started to deteriorate, especially as the girls became less regular and varied week on week. Shelves would not be dusted, items would not be lifted to clean underneath, the 'mopping' consisted of simply moving dirt around the floor, etc. Basic items that we would inspect to be included as part of their 'promise to deliver a high quality clean'. \r\n\r\nInitially after sending photos of the poor quality to their manager, she agreed with us on poor quality and was receptive towards remediating it (even though we often offered to do it ourselves and they could just aim to improve the next time). However, the poor service continued, to the point we had mould growing on the bathroom walls as they were only given a cursory wipe (at best). The cleans became shorter and shorter, with the last clean only lasting an hour with two girls in attendance - as cost of \u00a350ph! \r\n\r\nManager then decided to go AWOL, viewing photos and agreeing to check with the team, but then deciding to go completely radio silent for two weeks despite the promise to feedback the next day. Eventually came back saying that she had checked with her team and they were mystified at the complaints, despite the photos. \r\n\r\nThe manager, Elizabeth was incredibly unhelpful & quite rude, showing little interest in addressing any concerns, not remediating us for the high price we paid for a sub-quality clean and ignoring all images sent as evidence (instead signing the rhetoric that she had spoken to her team who has said they had completed a high quality job, what a shock). \r\n\r\nEven when we requested on occasion an increase to weekly cleans (a lower price point, \u00a370), the team still charged us \u00a3100 - be careful they do not try to scam you. We even had one week where no one turned up at all, but we were still charged - it was only when we asked they pretended it was a \"computer error\". \r\n\r\nWe would not recommend MollyMaid to anyone. High price points for poor quality cleans. If only they could keep the girls who complete a decent job and not have their manager Elizabeth involved at all!"

"Would give zero stars if possible. \r\n\r\nWe originally arranged for MollyMaid Hampshire to clean our house every two weeks, at a cost of approx. \u00a3100 per clean (3 bed \/ 2 bath). Some of the girls were fantastic and it was decent quality. However this swiftly started to deteriorate, especially as the girls became less regular and varied week on week. Shelves would not be dusted, items would not be lifted to clean underneath, the 'mopping' consisted of simply moving dirt around the floor, etc. Basic items that we would inspect to be included as part of their 'promise to deliver a high quality clean'. \r\n\r\nInitially after sending photos of the poor quality to their manager, she agreed with us on poor quality and was receptive towards remediating it (even though we often offered to do it ourselves and they could just aim to improve the next time). However, the poor service continued, to the point we had mould growing on the bathroom walls as they were only given a cursory wipe (at best). The cleans became shorter and shorter, with the last clean only lasting an hour with two girls in attendance - as cost of \u00a350ph! \r\n\r\nManager then decided to go AWOL, viewing photos and agreeing to check with the team, but then deciding to go completely radio silent for two weeks despite the promise to feedback the next day. Eventually came back saying that she had checked with her team and they were mystified at the complaints, despite the photos. \r\n\r\nThe manager, Elizabeth was incredibly unhelpful & quite rude, showing little interest in addressing any concerns, not remediating us for the high price we paid for a sub-quality clean and ignoring all images sent as evidence (instead signing the rhetoric that she had spoken to her team who has said they had completed a high quality job, what a shock). \r\n\r\nEven when we requested on occasion an increase to weekly cleans (a lower price point, \u00a370), the team still charged us \u00a3100 - be careful they do not try to scam you. We even had one week where no one turned up at all, but we were still charged - it was only when we asked they pretended it was a \"computer error\". \r\n\r\nWe would not recommend MollyMaid to anyone. High price points for poor quality cleans. If only they could keep the girls who complete a decent job and not have their manager Elizabeth involved at all!"

"Would give zero stars if possible. \r\n\r\nWe originally arranged for MollyMaid Hampshire to clean our house every two weeks, at a cost of approx. \u00a3100 per clean (3 bed \/ 2 bath). Some of the girls were fantastic and it was decent quality. However this swiftly started to deteriorate, especially as the girls became less regular and varied week on week. Shelves would not be dusted, items would not be lifted to clean underneath, the 'mopping' consisted of simply moving dirt around the floor, etc. Basic items that we would inspect to be included as part of their 'promise to deliver a high quality clean'. \r\n\r\nInitially after sending photos of the poor quality to their manager, she agreed with us on poor quality and was receptive towards remediating it (even though we often offered to do it ourselves and they could just aim to improve the next time). However, the poor service continued, to the point we had mould growing on the bathroom walls as they were only given a cursory wipe (at best). The cleans became shorter and shorter, with the last clean only lasting an hour with two girls in attendance - as cost of \u00a350ph! \r\n\r\nManager then decided to go AWOL, viewing photos and agreeing to check with the team, but then deciding to go completely radio silent for two weeks despite the promise to feedback the next day. Eventually came back saying that she had checked with her team and they were mystified at the complaints, despite the photos. \r\n\r\nThe manager, Elizabeth was incredibly unhelpful & quite rude, showing little interest in addressing any concerns, not remediating us for the high price we paid for a sub-quality clean and ignoring all images sent as evidence (instead signing the rhetoric that she had spoken to her team who has said they had completed a high quality job, what a shock). \r\n\r\nEven when we requested on occasion an increase to weekly cleans (a lower price point, \u00a370), the team still charged us \u00a3100 - be careful they do not try to scam you. We even had one week where no one turned up at all, but we were still charged - it was only when we asked they pretended it was a \"computer error\". \r\n\r\nWe would not recommend MollyMaid to anyone. High price points for poor quality cleans. If only they could keep the girls who complete a decent job and not have their manager Elizabeth involved at all!"

"Would give zero stars if possible. \r\n\r\nWe originally arranged for MollyMaid Hampshire to clean our house every two weeks, at a cost of approx. \u00a3100 per clean (3 bed \/ 2 bath). Some of the girls were fantastic and it was decent quality. However this swiftly started to deteriorate, especially as the girls became less regular and varied week on week. Shelves would not be dusted, items would not be lifted to clean underneath, the 'mopping' consisted of simply moving dirt around the floor, etc. Basic items that we would inspect to be included as part of their 'promise to deliver a high quality clean'. \r\n\r\nInitially after sending photos of the poor quality to their manager, she agreed with us on poor quality and was receptive towards remediating it (even though we often offered to do it ourselves and they could just aim to improve the next time). However, the poor service continued, to the point we had mould growing on the bathroom walls as they were only given a cursory wipe (at best). The cleans became shorter and shorter, with the last clean only lasting an hour with two girls in attendance - as cost of \u00a350ph! \r\n\r\nManager then decided to go AWOL, viewing photos and agreeing to check with the team, but then deciding to go completely radio silent for two weeks despite the promise to feedback the next day. Eventually came back saying that she had checked with her team and they were mystified at the complaints, despite the photos. \r\n\r\nThe manager, Elizabeth was incredibly unhelpful & quite rude, showing little interest in addressing any concerns, not remediating us for the high price we paid for a sub-quality clean and ignoring all images sent as evidence (instead signing the rhetoric that she had spoken to her team who has said they had completed a high quality job, what a shock). \r\n\r\nEven when we requested on occasion an increase to weekly cleans (a lower price point, \u00a370), the team still charged us \u00a3100 - be careful they do not try to scam you. We even had one week where no one turned up at all, but we were still charged - it was only when we asked they pretended it was a \"computer error\". \r\n\r\nWe would not recommend MollyMaid to anyone. High price points for poor quality cleans. If only they could keep the girls who complete a decent job and not have their manager Elizabeth involved at all!"