MOLLY MAID UK Reviews

4.2 Rating 1,383 Reviews
81 %
of reviewers recommend MOLLY MAID UK
4.2
Based on 1,383 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

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MOLLY MAID UK 1 star review on 12th January 2024
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MOLLY MAID UK 1 star review on 12th January 2024
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MOLLY MAID UK 1 star review on 12th January 2024
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MOLLY MAID UK 1 star review on 12th January 2024
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MOLLY MAID UK 1 star review on 12th January 2024
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MOLLY MAID UK 1 star review on 12th January 2024
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Anonymous
Anonymous  // 01/01/2019
I’m actually not a customer but was shocked at the rude, passive aggressive emails I received from the franchise owner Tony Page. I would never use this company and am awaiting details of their complaints procedure. I’m shocked
Helpful Report
Posted 1 week ago
I had an appointment with the local “Business Owner” this morning at 9.30 which was confirmed by both sides by e mail.She didn’t turn up I rang their local office and was told they would ring me back nothing so far ! Text messages and e mails have also generated no responses at all ~ Strikes me that it is an exceedingly way to run your business!!
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Posted 2 weeks ago
Complaining about a particular cleaner in the Gerrards cross area, blonde lady with a severe acne issue. This individual was in a molly maid car and was beating her dog, when confronted she got extremely aggressive and threatened us. This individual smelt of alcohol and is an extremely bad representation of the company " molly maid" I advise the company to investigate this employee and sort this issue out asap.
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Posted 3 weeks ago
Would give zero stars if possible. We originally arranged for MollyMaid Hampshire to clean our house every two weeks, at a cost of approx. £100 per clean (3 bed / 2 bath). Some of the girls were fantastic and it was decent quality. However this swiftly started to deteriorate, especially as the girls became less regular and varied week on week. Shelves would not be dusted, items would not be lifted to clean underneath, the 'mopping' consisted of simply moving dirt around the floor, etc. Basic items that we would inspect to be included as part of their 'promise to deliver a high quality clean'. Initially after sending photos of the poor quality to their manager, she agreed with us on poor quality and was receptive towards remediating it (even though we often offered to do it ourselves and they could just aim to improve the next time). However, the poor service continued, to the point we had mould growing on the bathroom walls as they were only given a cursory wipe (at best). The cleans became shorter and shorter, with the last clean only lasting an hour with two girls in attendance - as cost of £50ph! Manager then decided to go AWOL, viewing photos and agreeing to check with the team, but then deciding to go completely radio silent for two weeks despite the promise to feedback the next day. Eventually came back saying that she had checked with her team and they were mystified at the complaints, despite the photos. The manager, Elizabeth was incredibly unhelpful & quite rude, showing little interest in addressing any concerns, not remediating us for the high price we paid for a sub-quality clean and ignoring all images sent as evidence (instead signing the rhetoric that she had spoken to her team who has said they had completed a high quality job, what a shock). Even when we requested on occasion an increase to weekly cleans (a lower price point, £70), the team still charged us £100 - be careful they do not try to scam you. We even had one week where no one turned up at all, but we were still charged - it was only when we asked they pretended it was a "computer error". We would not recommend MollyMaid to anyone. High price points for poor quality cleans. If only they could keep the girls who complete a decent job and not have their manager Elizabeth involved at all!
MOLLY MAID UK 1 star review on 12th January 2024 MOLLY MAID UK 1 star review on 12th January 2024 MOLLY MAID UK 1 star review on 12th January 2024 MOLLY MAID UK 1 star review on 12th January 2024 MOLLY MAID UK 1 star review on 12th January 2024 MOLLY MAID UK 1 star review on 12th January 2024
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Posted 2 months ago
Cannot fault this company! From the beginning the communication from management has been amazing and the staff are very professional and thorough. Highly recommend Molly maid stevenage
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Posted 5 months ago
I have been using molly maid stevenage team for a while now, I recently had them come to do a deep clean, I was extremely happy with the outcome, The girls are very friendly and polite aswell very impressed my house has never looked so clean would definitely recommend!
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Posted 5 months ago
Great service. So easy to book and ladies always turn up on time and ready to work. Really happy with the attention to detail. would recommend them for deep cleans and then we have weekly cleans to keep on top. Great company x
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Posted 5 months ago
I am writing this review on behalf of my 74 year old mother. She has been using Molly Maid for years and they have been taking advantage of her for years but she is too nice to say anything. They claim to charge a premium for the service to allow for flexibility. I’m not sure if the flexibility is right when it is for the cleaners to come when they like at any time and any day. Sometimes they don’t even come each week. It is completely adhoc. My mum has to make sure the smallest clutter is removed otherwise they clean around the objects and can’t even be bothered to lift them up. For this “premium” service my mum pays £70 for two people to come and “clean” for 45mins!!!! Absolutely shameful. I use a cleaning service myself and they charge £50 for one person to come for 3 hours and at least they move small objects like books and magazines!
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Posted 5 months ago
From start to finish, Molly Maid Market Harborough was inefficient. Confusion with times of visit to a job poorly done. Two friendly maids arrived but did not do what I call a deep clean. Numerous areas left undone. I gave them a very generous tip when they left but had I thoroughly inspected their work first, would not have done so. As a very senior citizen, I feel I have been taken for a ride.
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Posted 6 months ago
This company don’ t care they parked across my drive so I couldn’t get up the drive wouldn’t have them clean my home and when I contacted the office they were sarcastic not helpful at all. Is this their standard of care?
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Posted 6 months ago
The hard work by Molly Maid staff is so appreciated and makes such a difference to me and my partner (who both work full time). The cleans are always done to such a high standard and the attention to detail by the staff is incredible. The staff are also just generally lovely and personable, and I have never once seen anything but smiles and positive attitudes when they come in. I could not commend them highly enough!
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Posted 7 months ago
Cause MAJOR damage to my home and did not even acknowledge it Without a doubt the worse experience I’ve ever had from a company used for my home. The worst part was Babalo Jantjies cleaners dragged our bed across the floor resulting in major damage to the wooden floor. The floor will probably have to be replaced as the damage is so deep. When I contacted Babalo, no acknowledgment or apology was given and he simply said “ we clean behind the beds and that he told me”! Very low standard clean also and missed lots of parts of the house. Left surfaces dusty, a dirty cloth on my velvet chair, mirrors dirty, none of the upstairs floors were mopped, shower screen was not cleaned, viakall left dripping in the bathroom, taps missed.
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Posted 7 months ago
A barely mobile lady and her heavily disabled son used these cleaners against my advice. For a cleaning company that came several times a week, the house was not clean. It is sad to see the weak get the worst service and be taken advantage of. Guilty of being too kind, in their innocence. I feel it fair to say that Molly Maid are a company that employs unqualified staff with bad work contracts. There is little to no incentive to do a good job. Management never comes to the premises to inspect the results and the only time you will ever see management is on the first day when signing the contract. After that, they "ghost" you all the way, in modern parlance. By default, the customer is placed in the position of the complainer, whereas it is their job to find out if the job is being done well. They are expensive, for a service you could do better yourself. Cleaning staff lacks a proactive attitude that can't be taught. They don't see the work nor do they look for it. Dust and cobwebs left in full view in the corners lead to absurd situations in which you almost have to tell the professionals their job. They will literally sweep round a paper bin without lifting it. They will not look behind doors either. For vulnerable people, it is very hard to get out of this contract which is another thing to consider. Among my various memories, one of the cleaners came in with the flu during Covid times, sneezing all over the house. Another stood around just 20 minutes after arrival, not knowing what to do other than butter a piece of toast for the elderly lady in question. We looked at her filling in her feedback on her phone on our clock. It led to uncomfortable looks between us as she stood in the surrounding mess, oblivious to it all. Fridge needed cleaning, grease needed cleaning off the extractor fan, armchairs needed moving...she had no idea. When she came out of her daydream and realized she was standing in the kitchen with another 20 minutes before leaving time, she would say "D'y want yer book?" and go and fetch it in the bedroom. (A phrase that became famous among us) For a house in which the residents hardly moved, it should have been spic and span to the highest degree. Maybe also there is the fact that cleaning is always rushed due to the number of houses they have on their schedule - a fact that the cleaners will happily share with you. I have no idea how this company stays in business by not caring to such an extent. The staff are only partly to blame, since it is clear they are not briefed or trained. Sorry, Mollies but fair is fair.
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Posted 8 months ago
This was the worst clean I have ever had! I wish I had read these reviews before going ahead. They sell you a premium service. We had 2 out of 3 maids who were just office/admin staff and not even cleaners. Everything was the way we left it - barely any cleaning done. They didn't take bins out because apparently it was not on their "list" of things to do. Awful clean, awful customer service and a waste of a lot of money! I would give them negative stars if I could
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Posted 8 months ago
Molly Maids Bromley/Greenwich AVOID! Imellda was extremely rude and unhelpful I came back to my place the same way I left it.
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Posted 8 months ago
Paid a first class ticket to fly in the hold of a low cost!! So disappointing. First clean was £200 and result was appalling. Cleaners consistently arriving late, breaking things, missing very obvious things (like food on the floor next to my baby high chair!!), disturbing my husband on work calls and so on (all of this in 3 visits only!). All topped with an attitude. Manager not even interested to know why we decided to stop our contract...
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Posted 9 months ago
Susana and Lauren clean monthly for my 95 year old mother - they do an exceptional job and take time to sit and chat with her - she always looks forward to their visit and I know they clean to a very high standard - well done to these lovely ladies 👍👍👍😊😊
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Posted 1 year ago
The worst cleaners I've had... dusting only some areas and even those only arround the exsisting objects, cause moving things from kitchen counter like a knife stand or a mug is not included, and when the cloth is not in hand dusting is also provided by a hand swipe... mopping with one hand and only middle of the floor because corners or chairs won't be moved... the entire clean is one sad joke. The managments admits the job is not even done up to their own standard, but they'll still charge you.
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Posted 1 year ago
Friendly cleaners and good cleaners but often things were missed. The communication from the management is poor. When things were missed I was promised for them to be revisited and it never happened. I was then charged fro incomplete cleans with no effort to rectify.
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Posted 1 year ago
Overpriced, average standard of cleaning and rude manager with pushy sales tactics. Would not recommend.
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Posted 1 year ago
MOLLY MAID UK is rated 4.2 based on 1,383 reviews