“I purchased a Scarf as a gift for a friend. I thought I'd ordered one with a Bichon Frise pooch print but when it arrived it was Poodles. I contacted Molly Louise and they responded to my email very quickly expalining to me that it was actully advertised online as Bichon/Poodle (which it was - I just hadn't read it correctly) so they offered me an apology, a full refund or a discount if I chose to keep the scarf. Very generous considering the fault was mine!
I did keep it as I know my pal with love it anyway and within 24 hours my refunded discount was back in my account!
I would definitely shop with them again because the scarf is really cute, good quality and the print is such fun! Customer Service was fabulous - which is unusual these days. Well done Molly Louise - I will definitely be returning to purchase more cute things - thank you!”