“The app doesnt list France...so if you live in France you're out of luck...no one at Monese will trll you that as they dont appear to know!
Rubbish app and very poor service...dont waste your time”
“Here I go again Monses are you little thief wish I could put the picture up so everyone can see money want in to my account but my account has not been used at all and money is missing it's so funny as hell no one is still picking up the phone calls at all or getting back to emails or replying to Conversation on the app as well maybe they only work 10 minutes a day Trustpilot needs to add Pictures so members can put pictures up so everyone can see that it's not lies at all it's been over 36 hours and no reply on email or on the app conversation I started with them they have not sent the money back to the original that came from they can't said the account been closed as I can see it on my app and so can my wife it's a joint account that's why they will never be a good bank as they never around to talk to customers or take calls or reply to emails at all or talk to members on the app chat so what's the point having the bank app up and running if you lot dont care about your Customers at all I been trying to call you lot for over 4 week now as you can see my review I think they need to start getting hit with fines then maybe they will start doing the jobs or close the bank app for good I don't care what one happens as long one of this things happens to Monses soon”
“No customer service block accounts with out warring Than it take them a very long time to unblock If at all no one maning the phone line do
Not answer complaints ether by the customer or by resolver that's part of the financial conduct authority in the UK”
“Donwloaded. Got account. Paid annual membership payment.
Did not receive my bank card.
Tried to get in touch with customer care. Via app - 0 response. Via phone - 0 response. Via email - 0 repsonse. Everyday past three weeks I try to get in contact with them. It is impossible. So i presume that this is a huge scam. And I sincerely DO NOT SUGGEST using this.”
“Thieves. Monese stole my £5500. Closed my bank account and haven’t gotten back to me for 7 months now. Every attempt I have made to recover my money has been in vein. I am going through a lot because of them. Thieves”
“Please contact with me as soon as possible and give me my money back. You already closed my account last year November. I have left money in account £271pound please give me my money in very critical condition. Lot of time call you and email to you but I didn’t get any response?
Your service is very poor. I need my money urgently in this critical condition please 🙏.”
“Blocked my account with no reason, trying to reach them nearly a year now. And nothing. 0 communication.
My money was stolen by them.
Thats all i can say. Fraud. How do they exist 🙄”
“Monese stole the money from my account and there is no reply. now the account is closed. I email the customer service every day, but it still remains the same .they won't tell you where your money goes. Never deposit money in monese.”
“Monese account - M31117812
Not recommended to anyone was paying for premium plan single payment over £100 only on the 1 of March all sudden my account get closed yesterday with all the money over £600 no communication whatsoever they running a massive scam by looks of it was saving money awards paying my children's expenses now everything gone very disappointed people be aware !!! Update I managed to call someone from Monese today however agent was very rude didn't explain anything and hang up !!! Please avoid....”
“Scammers! Everyone avoid them! They blocking access to accounts with no reason and after you are not able to reach them! They don’t picking up phones they don’t answer on emails!! Everyone avoid this bank if you do t want to loose your hard earned money!! SCAMMERS”
“They suspended my account and when I tried calling to inquire the reason it took them 4months to get back to me and I was informed that my account was suspended because I received money from the UK but it was stated that international transfers were possible and they even provided a GBP account for me when I requested for a refund of the money left in my account since it was being closed I was told that wasn’t possible and no reason was given
In conclusion I think it is a front for fraudulent activities and opening an account with them will be done at your own risk”
