“Blocked payments, transfers that have disappeared into the dust, chat support that feels like you're banging your head against a wall talking to a useless robot. Avoid. This. Bank.”
“Update!! Now 25 days that my rejected incoming payment by Monese has not been return to my sender. Despite all messages, they will never tell exactly why our money is not sent back. What they thought best to do was to delete my account 03 days ago just because I am requesting to know where is our 14167 Euro.”
“You enrich your wealth by victimizing many people like me.Hi Atul,
I am a student in Germany. On May 2, 2109 euros were sent from my Bloke account to my Monese account. Unfortunately, the money has not been credited to my account for 8 days. Last night, Monese support worker friend said that they will send the money back due to SEPA maintenance. This money is to pay my rent and school money, and because of you I have not been able to pay for a week. Your employee does not know in how many days the money will be returned. You blame it on SEPA maintenance. Could it be such nonsense? Is digital banking based on victimizing your customers? There are a lot of people who have this problem like me. There are people who have not been able to reach their money for 1 month. Will I be penniless in a foreign country for 1 month? Will Monese find me a house because I can't pay my rent? What if I get expelled from school? Why am I paying for your incompetence? I want proof that the money was sent back. Your employee says there is no such document. You are both confiscating my money and lying because we sent it back. How are you different from a thief? You enrich your wealth by victimizing many people like me. Please give money back? I can no longer be nice to Monese. I will continue to write everywhere every day until I get my money back.”
“Monese have stolen £2500 from my account !
They blocked my account for i reason then asked for an account from me for them ti send my £2500 to. I sent it to them. And they haven’t sent anything to me and now ignoring all my emails. It’s been 5 weeks Please be warned People”
“I have an account for over 2 years and it really gets on my nerves I am trying to reach costumer service through the phone for over half a year and I can not open an euro account through the app can someone assist me I BEG i have my money in there . I ve been waiting on the phone for an hour, for half a year i have been trying the option for someone to call me back no one does, and to be honest I rather talk on the phone than emails to get such a general reply like this one, awful costumer service and it gets worst by time.
I need someone to assist me is that possible?”
“Here I go again Monses are you little thief wish I could put the picture up so everyone can see money want in to my account but my account has not been used at all and money is missing it's so funny as hell no one is still picking up the phone calls at all or getting back to emails or replying to Conversation on the app as well maybe they only work 10 minutes a day Trustpilot needs to add Pictures so members can put pictures up so everyone can see that it's not lies at all it's been over 36 hours and no reply on email or on the app conversation I started with them they have not sent the money back to the original that came from they can't said the account been closed as I can see it on my app and so can my wife it's a joint account that's why they will never be a good bank as they never around to talk to customers or take calls or reply to emails at all or talk to members on the app chat so what's the point having the bank app up and running if you lot dont care about your Customers at all I been trying to call you lot for over 4 week now as you can see my review I think they need to start getting hit with fines then maybe they will start doing the jobs or close the bank app for good I don't care what one happens as long one of this things happens to Monses soon”
“Hello,
Please don't trust this company.
They closed my account in April, without explanation.
After this I received one refund of flight in my account, and I requested just to access to my account for get the refund and never answer me.
Its a scam company.”
