“wish I could give a 0!
DO NOT USE THIS COMPANY!
I have spent weeks trying to contact this company and most of the staff have been extremely rude on the phone! Very quick to take money off you but impossible to get help when needed. I could happily rate this company a zero every day for the rest of my life. I’m currently in the middle of a complaint with the company who are taking MONTHS to even reply. I’m a single mum with a broken car but yet moneybarn doesn’t seem to care about their customers clearly.
They’ve sent someone out WEEKS ago to check my car over as it’s been broken since day 1!
I’ve rung/ email & I get no answers.
I’m paying £253 for a car I’ve had for months which has been broken for MONTHS.
You should be ashamed of yourselves.
Trading Standards are now involved.
Ref number -884755.
Bar far the worst finance company.”
“Do not touch this company it's awful.. They charge you three times more than what the car is worth and take advantage of vulnerable people who are not able to get credit please stay clear of this rip off company”
“Can't go as low as zero stars, unfortunately, They are a scam, Never apply car finance with them, I do share my experience with you then you will release what will happen if you get car finance with them, I borrowed £5500 for 5 years and I managed to pay it off completely in 6 months time, but they are trying to charge me £2037 interest only for 6 months, I spoke with them more than 7-8 months couldn’t get anywhere, They confirmed me yes this is the correct amount for 6 months you need to pay £2037 interest. My contract says 34.9% fix APR
if you would like to have the same experience as I had you are more than welcome apply with them. I am going to get them to the court.”
“DOES NOT DESERVE ONE STAR!
DOES NOT DESERVE ONE STAR!! AVOID - THEY WILL LIE TO YOU AND MISLEAD YOU!!
I HAVE SPENT THE PAST 12 MONTHS REBUILDING MY CREDIT SCORE AND FOUND I WAS PRE APPROVED ON MY CLEAR SCORE ACCOUNT, I APPLIED AND INSTANTLY HAD A PRE DECISION ADVISED BY EMMA IN SALES THEY ONLY REQUIRED MY DRIVING LICENSE AND FURTHER INFO OVER THE PHONE.
EMMA ADVISED THE NEXT STEP WAS TO SEE IF THE GARAGE FOR THE CAR I WANTED WAS APPROVED, BRILLIANT THAT ALSO PASSED. SHE ADVISED ME TO GO AND VIEW THE VEHICLE AND IF I LIKED TO PHONE HER THEY WOULD PROCEED TO “PAYMENT STAGE” I RAN AROUND WITH THE OWNER OF THE CAR GARAGE, MY BABY AND HUSBAND TO MAKE IT IN TIME IN RUSH HOUR TO PRINT AND SIGN MONEYBARN’S CONTRACT AND THE GARAGE DIRECTOR HAD TO SIGN A DOCUMENT TOO.
I ADVISED EMMA I HAD A CAR RENTAL OUT THAT IF I RETURNED AND DIDNT GET MY NEW CAR BY MONDAY I WOULDNT BE ABLE TO GET TO WORK OR CHILDREN TO NURSERY, SHE ADVISED IT WOULD BE WITH THE PAYOUT STAGE BY MONDAY READY TO COLLECT MY VEHICLE. SO I RETURNED THE RENTAL I HAD AS SHE MADE ME HAVE EVERY BIT IF CONFIDENCE EVEN AFTER SIGNING THE CONTRACT THEY WERE PAYING OUT AND I WAS IN A CONTRACT WITH THEM.
MONDAY CAME AND I LIASED WITH THE CAR GARAGE MYSELF AS MONEYBARN WERE NOW NOT KEEPING ME UPDATED ANYMORE. THE GARAGE DIRECTOR ADVISED AS SOON AS HE RECEIVED MONEYBARNS CALL THAT DAY HE WOULD CALL ME AS HE WAS AWARE ID PUT A £400 DEPOSIT DOWN TO AS ALSO ADVISED BY MONEYBARN ON THE SATURDAY PRIOR.
I HEARD NOTHING FROM EMMA, NO RETURNED CALLS OR EMAILS UNTIL MONDAY EVENING AROUND 5PM A DIFFERENT ADVISOR CALLED AND ADVISED THAT I NEEDED TO PASS DATA PROTECTION LIKE I DO EVERYTIME I HAVE PHONED OVER THE PAST 8 DAYS AND SHE SAID “NO SORRY YOUR DATE OF BIRTH OS WRONG WE WILL HAVE TO RUN ANOTHER CREDIT CHECK” PARDON! IVE SENT YOU MY DRIVING LICENSE WHICH INCLUDES MY DOB RIGHT AT THE BEGINNING BEFORE I WAS “ACCEPTED” IVE BEEB TOLD EVERYTHING HAS GONE THROUGH AND IVE SIGNED THE CONTRACT, BEEN TOKD TO PUT A £400 DEPOSIT DOWN AND ADVISED TO RETURN MY RENTAL CAR. IVE ALSO PASSED DATA PROTECTION EVERY SINGLE PHONE CALL AND NOT ONCE HAS AN ADVISOR OR EMMA MENTIONED THIS DURING ANY PRIOR SEARCH.
I FOUND MY AUNTIE DECEASED LAST WEEK SUDDENLY AT THE YOUNG AGE OF 49 AND WAS BURGLED THE SAME WEEK WITH MY X2 VEHICLES STOLEN AND HARD EARNED CASH I DID NOT NEED ANYMORE STRESS RIGHT NOW BUT MONEYBARN CLEARLY LOVE TAKING ADVANTAGE OF VULNERABILITY THEY WILL LIE TO YOU THROUGHOUT THE WHILE PROCESS AND MISLEAD YOU.
THE CAR GARAGE I USED ARE DISGUSTED TOO AT MONEYBARN AND HAVE ADVISED THEIR LOCAL GARAGES OF THIS SCAM AND TO AVOID EVER ACCEPTING BUSINESS FROM TIME WASTING MONEYBARN AS I WAS LUCKY I BECAME FRIENDLY WITH THE CAR GARAGE OWNER AS MOST PEOPLE PROBABLY WOULDNT EVER SEE THEIR DEPOSIT OR ADMIN FEES EVER AGAIN.
I HAVE EMAILED EMMA ASKING FOR AN EXPLANATION JUST OUT OF GOOD HUMAN NATURE BUT SHE CANT EVEN HAVE THE AUDACITY AFTER BARE FACED LYING TO ME THE WHOLE TIME TO CALL ME AND EXPLAIN HERSELF OR HAVE ANOTHER ADVISOR DO THIS. EMMA PROCTER!!
2AM TUESDAY EARLY HOURS I HAD 3 MESSAGES FROM MY BANK TO ADVISE FRAUD HAS BEEN ATTEMPTED ON MY ACCOUNT, WHAT A COINCIDENCE AFTER SIGNING OVER ALL MY PERSONAL DETAILS.
MY MOTHER IS A LAWYER AND MY UNCLE WORKS FOR THE MEN NEWSPAPER I WILL ASSURE YOU EVERYONE WILL BE MADE AWARE OF THESE THEY NEED SHUTTING DOWN - THE STAFF DEFINITELY DO MAKE THE COMPANY IT IS TRUE WHAT THEY SAY.
IF THIS HAPPENS TO YOU YOU NEED TO CONTINUOUSLY CHECK YOUR CREDIT FILE AS THEY MAKE YOU SIGN THE CONTRACT THEY COULD ATTEMPT TO CHASE FUNDS THEY NEVER PAID OUT - FRAUD / SCAM / LYING AND MISLEADING AVOID PLEASE PEOPLE!!!!
* IF SOMEONE IS NOT ELIGIBLE FOR CREDIT OR FINANCE JUST TELL THEM DO NOT MISLEAD PEOPLE LIKE THIS IT IS ILLEGAL *”
“These are the worse company I have ever had to deal with in my entire life. The service is disgusting. They gave me credit through concept cars, my car broke down through no fault of my own so I used my right to reject. They would not accept the right to reject and concept who lied and said they would fix the car haven't they have simply made it vanish!!! But money barn will not investigate this they want to repossess the car but i said 12 months ago I did not want the car I wanted right to reject. for 12 months I have been back and forth and today defaulted for 22 grand”
“NO MATTER HOW BAD YOUR CREDIT RATING IS, NEVER EVER GO TO THESE FOR A LOAN! I bought a car for £8000. I'd already paid £3000 off the car but due to losing my job I had no option but to hand the car back. I understand that I signed an 'agreement' and had to pay interest, but these people now say that I owe them £4888. Even though they have sold the car for probably £5000. I know that I would have some interest to pay, but to be charged nearly £5000 for the privilege of having a car for less than a year. On top already paying £250 a month. Absolute con!!”
“Terrible company to deal with. They say you can change your direct debit date, but when you do they then mark your credit file as a missed payment. You gotta be joking dealing with companies like this. No end of trouble. And if you ever have the misfortune of going to court then be prepared for moneybarn fraudsters signing
county court claims forms in bogus names. Trust me, it happens. This company needs serious investigation.”
