“Had a lovely young man Ameer Ali, to check my broadband supplier was more than helpful, was on behalf of BT, he managed to get me a fantastic deal as I have been with same supplier for over 25years , and I was paying way too much for my package I had can safely say he as saved me a fortune, I have signed up, and the advice I got was amazing, even came back once I had talk to the new provider to make sure I was happy and answer any more questions. Iam a very happy customer and Ameer was very polite and lovely.”
“Kyle from Birmingham team called at 10.45 this morning. Asked about my broadband speed which I checked. He said this was a good speed and price also sounded good - he recommended seeing out my contract and then always checking around for good deals. Recommended ensuring I was on fibre service but again, he was impressed by speed I was getting so wished me good day. Nice chap, gave sound advice. Always impressed by young people working door to door and keeping a positive attitude.”
“A young Yorkshire lad knocked on my door and advised me about my internet. He didn’t switch me just got my current provider to contact me which was actually quite helpful as I’ve been trying to upgrade my packages for months. He only lowered my bill by a pound but upgraded my internet lines. Also give me some free months or something I can’t remember how many.
I’d like to thank the young gentleman from your Liverpool branch who’s from near leeds (I can’t remember the city’s name)”
“Charles came to my door the other day, he was so friendly and helpful, even his cheesy jokes you had to laugh at. He also saved me a lot of money for my energy and was very clear and explained everything so well. Had a shield on to keep us safe and kept at least two metres”
“I was well impressed with my conversation and knowledge of your employee...Harry.. who gave me all I needed under one roof so to speak ie :broadband, switching electric and gas.
Excellent Service.
Regards
K.G.Jones”
“Got two visits as I was out first time and my son is not 18 so she came the second time. She was very very lovely and polite. Asked if my internet is slow, how much I pay ans provider. When it came to the signing up part I just told her I never give my details with a company I can't verify. She showed me her badge explaining I could ring to confirm (that proves nothing) that she works for MoneyExpert. To which I said I'm signed up to MoneySavingExpert; Martin Lewis. Had to correct her when she said oh yeah he has really bad reviews if you check online. I said actually he does not but he does have a problem with a company who use his name and sound very similar.
Long story short I told her I won't give details especially as I have to make a decision on the spot and not allowed to think about it. She was fine, however persistent but not nasty. Surprisingly upon hearing that she said she'd be back the next day...even though she said it was a one day one time offer only.
Not once did she say she is from MoneySavingExpert but I can see why they chose such a similar name.
The young lady is too good for this job feel bad for her as she can use her skills with a company people can trust.”
“Cold callers at door. Probably get a referral fee for talking you into switching provider. Their name moneyexpert.com is very similar to moneysavingexpert.com which is a reputable company unaffiliated with them.”
“Cold calling at my door today telling me the internet in the area was “really bad” and the engineers were coming to look at the lines so he was doing a survey. I said the internet wasn’t bad. He asked me what service I was with then how much I was paying. Claimed he wasn’t a salesperson, but he was. Telling me they’d have to dig up the street etc. (Which obviously no one wants so they’re going to answer his questions and say the internet is fine.) very dishonest tactic. I will never use a service Money Expert recommends.”
“Cold caller after dark - was probably about 5-5:30pm - wanted to check if our internet speed from Virgin was as fast as it should be.
Surely that means he expected to be connected to out WiFi? It felt very unsafe, and my husband wanted me to report it as a scam, especially as the whole of our neighbourhood seemed to have been targeted.”
“Cold calling should not happen. Claimed was from BT, pushy and did not seem to want to tell me why he was here and what he was selling. We did not believe him, thought it was a scam . Sent him away. Since then I have found out that they are partners with BT. If BT wants to offer me a better deal there are other ways to communicate. We will be leaving BT as soon as we can because they do have some sort of relationship to this company. That makes BT just as bad.”
“Peddling lies on the doorstep, claiming lines have been upgraded, that there have been complaints locally about the broadband. Reluctant to take no for an answer. If they're prepared to lie to you from the off, why would you ever use them?”
“Absolute scum. Preying on the vulnerable. I would advise anyone who bumps into them in the street to let them have a piece of your mind in a civil manner.”
“High pressure cold calling re: BT broadband. Won't take no for an answer! 6th call in recent months. One person even came back 1 hour later to check that we hadn't changed our minds! They need to be stopped.”
