“Seems like a good comparison site, but something seems to be fixed somehow, rates and the partners going compulsory excess over 10 grand just for a car having value of 3000 seems quite vague, no ncb or with ncb and one or two accident it just rocket u, thinking you shouldn't be driving at all.”
“Looked at quotes for car insurance on Moneysupermarket and they went up each time I searched. Managed to get the exact same insurance on a lesser known comparison site ( not comparethemarket- they were just as bad!) for £700 less!! Will not be using again”
“I joined Virgin Media back in June 2023 through a deal on Money Supermarket and was promised a £70.00 voucher after 120 days. After 120 days Virgin gave me the information they said l needed to pass on to a company called Broadband choices, who are a subsidiary of money supermarket, to claim my voucher. Broadband Choices email you a link which is registered to money supermarket where you enter the date of your joining Virgin Media, the name of the package you selected on money supermarket and your customer reference number which begins with CH. I was then told by Broadband choices that this was invalid as I had not gone through the correct browser when registering for the Virgin broadband package? This is despite following the link on moneysupermarket. Virgin were equally unhelpful saying it was nothing to do with them as it was third party. The 2 people l dealt with at Broadband choices were Bethany and then someone called Vicky, who my complaint that l hadn't received the voucher was escalated to . If you ask for help or complain their sole aim is to not answer your question and email generic blurp. They won't answer whether they work for money supermarket but they seem to be the ones fielding customer queries. And this is because money supermarket want to give this £70.00 voucher to as few people as possible and save themselves substantial funds. Broadband choices consistently try to be as vague as possible when answering customer queries. It is almost criminal in the way they respond. This has been upsetting and frustrating for me as a customer going back and forth between Virgin and broadband choices as well as moneysupermarket. l must say I am disappointed in money supermarket l expected to be treated better. MONEYSUPERMARKET are SCAMMERS!!! BE WARNED... And l won't be using their site again.”
“I bought travel insurance through this company about 1 week ago. I have had no confirmation from the insurers, no documentation for the insurance, no policy. I have tried contactiong Moneysupermarket, using the "contact us" section of their website. I did a review on Trustpilot, similar to this one. The next day the review was answered and they said they had answered my original email. I checked my email inbox and junkmail boxes, nothing! There are phone numbers listed on the net, these answer by the network stating "this number is not recognised". There is no reliable way to contact this company. I am glad it is only a small amount of money (£16.62) and not a few hundred pounds, but it leaves me wondering how a multimillion pound stock market listed company are happy to steal money from a retired person. My next stop will be the Financial Ombudsman Service.”
“I bought a car insurance thought money supermarket to have access to the super save club but they are a cheaters.
I had no access to the super save club.
Don’t trust them. They are scrap”
“MoneySuperMarket.com discriminates against people by not providing inclusive title options. They make titles mandatory on their website, which there is no need to do. They then do not provide inclusive title options such as Mx. They make claims how they are an inclusive company and yet discriminate against people like me who identify as non-binary. Gender is a spectrum, not binary. There are too many companies out there who show zero respect for inclusivity and offer empty promises of change that never comes about. There is NO EXCUSE for discrimination EVER!”
“None of quoted prices and extra chosen appear on the providers website nor did they reflect the quotation on the monet supermarket.com.
Both Halifax and RAC provided higher quotes.
The time taken to enter the details and contact the providers to purchase the quotes through the chat proved to be unsuccessful and resulted in making a telephone call to the provider was inexcess of an 1.5 hours.
I will not be using Money Supermarket.com for car insurance quotes again.”
“The £150 voucher offer is a total scam. You would think during the purchase that you would be given £150 to spend on a service, but in reality, it comprises of multiple small vouchers, for different providers, where you would never be able to use all at the same time.
Shame on you MoneySuperMarket.”
“Watching your adverts clearly your products are just for women men have been totally excluded. I could not support such a bigoted company that practices misandry.”
“Cannot get a quote as they have not updated the details of my vehicle model ! Have reported this to Moneysupermaket
And I gather this information was conveyed to the IT team. I purchased a new Land Rover Discovery Sport 2.0 P290 Black 5 dr Auto but this vehicle does not exist on the Moneysupermarket list. Please upgrade.”
“I recently purchased a car insurance policy from 1st central based on quotes I got from money supermarket website.
On moneysupermarket website, the policy i chose stated that the legal cover, personal injury and breakdown cover are all included as standard. I even rang 1st central to confirm all these information with their agent and she did not say these things would incur additional costs on my insurance policy. However, she only offered that an upgrade of these options would cost extra, but I declined any upgrade to the standard package that already came with my chosen insurance policy.
However, I find out today that those options were not included in my insurance cover I purchased from 1st central, despite being included as standard on moneysupermarket website and even when I spoke to their agent on the day I purchase my insurance.
I rang 1st central to argue this out. I ended up paying for these options because they insisted I had to pay for them separately.
This is a scam and moneyspermarket needs to be careful and honest with the information on the quotes they collate from all these insurance companies. I’m really disappointed in both moneysupermarket and 1st central insurance company service.
Please people go to genuine can insurance companies and make sure you record your phone conversations with any insurance company in case you want to take a legal case against them about any incorrect information they provided you with either on their website or on the phone.”
“They were fine like a year ago but they stooped so low it's pathetic! Try getting a quote for car insurance starting today and then try searching for car insurance starting in two weeks time. Bastards use this to inflate the price assuming you are in dire need of insurance and will take the overpriced option. Gocompare is being fair and does not prey on its customers (at least at the time of writing this review). Avoid those greedy fcks”
“due to the extremely dismissive reply i got from Moneysupermarket.
I find that they intentionally hiding information relating to, companies that apply compulsory charges that will be for anyone opting out of a renewal or changing provider prior to the end of their initial policy, from their search results? Surely that information should be front of house, as we are all told how easy it is to change providers these days, and never a mention of financial penalty for making this decision at the end of an initial policy period.”
“12th of March changed energy suppliers via yourself, 19th of March I enquired if everything going ahead nicely, received an e mail back saying yes, change will happen on the 1st / 2nd of April.
You have ignored 2 e mails from me asking if everything going ahead.
Today, the 1st of April I find out from my current supplier and my intended supplier that you have not passed on any of my details.
I now have to start from scratch.
I have always used you for car / travel insurance, never again.”
