“Have sent two letterbox gifts to friends having a difficult time, both thrilled with the contents. Great customer service and communication. Highly recommend for a unique and thoughtful present.”
“A really lovely offering, with pleanty to choose from. I had a query which was answered immediately, despite being a Sunday! Very helpful, friendly and efficient, with my gift being delivered when requested, so thank you. Would definitely use Monty & Ridge again.”
Thank you so much for taking the time to write us a lovely review - it makes such a difference to small businesses. We're so glad the gift was everything you wanted it to be :)
“Can only comment on delivery and communication which was good. Can’t comment on anything else as the item was bought as a gift and hasn’t been opened yet !”
“I bought all the boxes as gifts for friends. I can say they were all very happy with the quality of the products. The beautiful packaging and the variety. Lots of different pamper items. Very pleased.”
Thank you so much for taking the time to leave us a lovely review Nafisa! We know everyone gets bombarded with emails asking them for reviews but as a small business it makes a huge difference and we really appreciate it. We're so glad your friends loved their gifts, and I'm sure you earned lots of brownie points for sending them nice things! We hope to see you again soon :). Gemma
“I bought the Get Well box as a gift for my friend after her hip operation. She loved it and said it really uplifted her, she also loved going through each item as it's a little treasure trove of goodies!”
Thank you so much for your lovely review Iris! We're very glad to have helped to cheer your friend up after her operation. We hope to be able to help you out again soon! Gemma
“Very professional service My niece and her husband were thrilled to receive a delightful box of yummy snacks to help them keep their strength up as parents to month old twin girls Thank you Monty and Ridge 😊”
“The recipient said that the biscuits (shortbread )were “ the best he had ever tasted “ the order arrived 7 days after I ordered them as they rely on Royal Mail. He enjoyed all the treats very much. Gemma at Monty was very helpful as the order defaulted to my address for delivery. I emailed her straightaway & she corrected it for me.”
Thank you so much for your lovely review Tracy, and for sending us such a nice personal message when your friend received his treats! We were so glad to help you, and you are welcome back with us any time and we will be glad to help you again :) Gemma
“I ordered a gift to be delivered direct and put her address in in order
When I got the confirmation I spotted delivery address was mine so I immediately emailed (no number to call at that time of day) to say don’t send to me and gave her address again but you sent it to me so I had to then post to her myself”
We are sorry that Maria has had a poor experience with us - we are always happy to help customers if there is an issue, and can easily amend addresses on request before shipment. We never received any correspondence from Maria asking us to do this - neither via chat, nor email, which meant we did not enact any changes for her. We have contacted Maria since receiving this review to understand what steps she took to reach out to us so we can investigate, but have also received no response. We are always very happy to receive feedback to learn and improve and take great pride in helping our customers, but obviously in order to act on a request, we do need to be contacted in order to do it. This review is therefore disappointing as we would have loved to have had the chance to resolve Maria's issue. We wish her all the best. Gemma
“Ordered this for a friend who has just gone in for an operation. Realised after ordering it that I needed to change the address. This was no problem at all and Gemma got back to me immediately and changed the delivery address. It arrived in good time and my friend was really pleased with it.”
