“I have used monzo for years now as well as friends and family only ever had 1 or 2 minor issues .
Alot of these reviews about accounts being frozen always feel a bit dodgy to me because they offer little context about why they might be flagged as fraud so i take all that about being frozen etc with a pinch of salt”
“Best decision ever to move away from a traditional high street bank after 40 years... Excellent customer service, pots are a game changer for budgeting.”
“Great bank. Fast payments. Easy and simple support that’s fast too. Keeps your money safe and is FSCS protected. The best Bank in the U.K. right now.”
“Used to be a good “fintech”, became a bank...and went back to the default commercial banking...use it for your small payments. KEEP YOUR LARGE AMOUNTS AWAY”
“This is the best bank I have ever been with. It has so many useful tools and its notifications are brilliant. It shows you every time your card is used and adds up for you how much you ve spent that day so you never overspend because your not sure how much you ve spent on your card. You can get paid a day early and I had a problem where sainsburys had charged me twice and they refunded my money back into my account immediately I didn't have to wait while they 'investigated it' . So far everything about this bank has been above and beyond what I've recieved from other accounts. I love my monzo account.”
“I joined Monzo after doing some research to find the best way of spending money abroad. My old bank would charge me extra fees for using my card, using ATMs and then even give me their own exchange rate which was far poorer than the actual one from Visa/Mastercard. Monzo is a far better alternative as they don’t charge these fees and give you the actual exchange rate i.e. the one you find on Google.
The app feels very slick and user friendly, which makes it easy to keep an eye on and manage the money you have coming in and going out. I’ve actually now started using it as my main bank and way of spending in the UK too. The customer service has also been excellent, I received a quick and helpful response after contacting them first with a question.
It was also a nice bonus to get a free £5 put into my account for signing up first using a friend’s referral link. If you’re thinking of joining, feel free to use mine and you’ll get it too.
join.monzo.com/r/h3c14a2”
“Customer for over a year now, most intuitive banking app I have used. Some of the functionality now being copied/cloned by legacy banks, but Monzo remain intuitive and ahead of the curve.
Instant push notifications for any expenditure, virtual pots to segregate and manage your money better, automated payments, analysis of spending habits and integration for IFTTT are just some of the basics offered by this account, but the offering continues to expand on a regular basis.
Monzo staff actively engage with their customers/community, keeping us informed with regular updates, sharing content from seminars, and involving us in polls about future functionality. See the latest by visiting the blog on their website.
Overall, very pleased with the service, would recommend to all.”
“I really recommend Monzo.
I think it’s the best current account and use it for all my banking now.
If you are thinking of joining , please use my referral Link.
https://monzo.com/referral?code=ukow78k
Using this link we both will get £5.
Thank you in advance for using my link”
“Monzo provided me an excellent service when travelling the USA. I mistakenly lost my card, froze it in app and ordered a replacement. I thought this was it, back to getting charged foreign exchange fees for the remainder of my travels; how very wrong I was. A quick message to support, all from their convenient app and I was back in business! Excellent customer service, the future of banking in your palm. Keep up the great work over there.”
“Stay away!
They shut my business account and gave me no explanation causing me huge financial problems with missed payments and not being able to receive funds from customers.
To top it off they take up to 4 weeks to give your money back to you! Absolutely disgusting! Do not choose Monzo!”
“Monzo it's not secure at all. If you make a payment to a company, Monzo allows that company to take more money off your card without asking for your permission and you might end up bankrupt.”
“Horrible horrible. I have been with Monzo since 2019 and it got worse and worse and worse. Completely useless. Paid of my monzo flex balance and closed the account. Tesco offers better rates now and Monzo’s ineffective and inexistent customer service can do one to say the least. Trash”
“Extremely poor customer service. I have been trying to speak or chat with anyone for the past 4 days but no one is responding.
I’ve been getting notifications of payments which I didn’t approve myself. I have been trying to get in contact with anyone who works here but no one has been able to help.”
