“app is pointless except for tracking your customers, None of the till staff bother asking if you have it, other stores always remind you to get it scanned.
Shop floor staff always look dejected and unappreciated, appears they want to be there even less then I do (Taunton branch)
We use to get all our main shops here but have moved to another retailer in the town.”
“Had my online delivery today & these are what were sent.What is the point of online delivery when you have to go back to a Morrisons store to get them changed? I asked to speak to store manager (Bramley,Rotherham)who although polite just gave me excuses.I've e-mailed them anyway to see what they have to say about their pick& packers.”
“Always helpful, bringing my shopping to the kitchen door as I'm disabled. Very green delivery - drivers who are early always use my mobile number to check whether early delivery is convenient. Great for Morrisons carbon footprint, plus they remember to collect their plastic bags from us. All they need to do now to be perfect is swap to thick paper bags, like all of France and any Amazon food delivery!
Occasionally, something is out of stock. No drama, either offered substitution or apology. It's not Morrisons doing that COVID and supply chain problems exist.”
“On 19th Aug. had a delivery, 4 packs of cigarettes missing. Told I would get a refund, this still hasn't happened. This week again ordered 5 packs of cigarettes, this time none came. Phoned customer service twice, on first occasion I was told the depot manager refused to take responsibility and the driver said I'd checked the bags on the door step - LIE. Even went to local store as I was told to but they can't do anything, After 9 years of home deliveries I am in two minds to stop.Made to feel like I am a liar by the depot manager & driver. Terrible service.”
“We went for breakfast which was worth the wait!
Danielle should give others a lesson in great customer service. Smiling, nothing too much trouble, really made a difference.”
“I've noticed that the cafe in Worksop morrisons is not as tidy anymore over the last few weeks that we've called we had a job on finding a table that was not full of pots even though it wasn't busy at the counter there was lots of food on the floor as well. The cutlery tray isn't filled regularly we've had to ask for spoons on a few occasions. I saw one member of staff take two plates of a table look round at all the full dirty tables and just walked off I think this needs looking into because it's not good for other customers.”
“I opened my broccoli and a large green worm fell off to the kitchen counter. As it was green, I picked it up thinking it was a piece of broccoli, but I obviously realised it was not. I got in touch with the customer service team, who took 5 days to reply to my email. They asked me to call a phone number and use my Case reference number. So I did and the person on the phone had no idea what I was talking about, nor did they want to help. They asked to get in touch with the email and ask for more details (whatever that meant). I emailed them and they never replied. Really poor hygiene checks and even worse customer service”
“Food To Order Not as advertised.
Ordered using Food To Order for part of a buffet for a funeral, food was ordered to collect between 10-11 but wasn't ready at 10:15, was left standing waiting for 40 mins whilst the girl was going round the store collecting items off the shelf? They advertise as if the items are provided as platters but they aren't, the sausage rolls were thrown on top in the cartons they come in on the shelf, ordered the larger quiches but was given the standard smaller quiches that are only £1.75, still in their boxes so stuck at a wake trying to cut quiches with wooden forks. Items were missing from the grazing boxes but wasn't even told on collection yet still charged full amount!! Rang Customer Services who couldn't care less, was offered a token £20 refund that barely covered the amount of missing/overcharged items but as a voucher if I wanted it in money I have to go to the store to get the refund though I'd have to then take it up with the store manager first. They can take a deposit online but claim not to have the ability to refund the money back to your card. Appalling service all round making a stressful time even more so with the attitude of the people working there.”
“Just had my home delivery. Most of the stuff l ordered was either out of stock or substituted with things l didn't want.
The reason l stopped shopping with Morrisons months ago was due to this fact and as l was offered free delivery and a money off voucher recently l decided to try your services again. Hoping things had improved. Nothing has changed. Still lots of items unavailable. Which is very inconvenient.
I order online as I'm disabled and it's a help to me to get my groceries delivered. But due to the fact that much of what l ordered is not available l will now have to ask someone to shop for me at my local supermarket to get the things you couldn't deliver. So it's pointless using your online service. I understand that supermarkets may not have every item in stock for every delivery but Morrisons is by far the worst. l definitely won't be ordering from Morrison's again. I'm deleting my account.”
“Rubbish help
I placed an order with a company and they collected the goods through morrisons. Can the staff in this so called supermarket not read. If it says any missing items cancel whole order. That makes sense. So why do you so called well trained staff send it out. If I complain I am told to contact the delivery company. That doesn't mean sense as you are the ones making up the order. morrisons is a joke. I don't know how you get a good name”
“Visited the customer's women's toilets,at Berwick-
the sanitary bins were stinking & smelt fishy I was
feeling nauseous and couldn't leave soon enough
What's wrong with a bit of disinfectant.”
“We ordered a delivery for elderly relative and initial delay problem with vehicle, later that day we were told delivery at some stage following day, no time given.
We then contacted customer service who refused to talk to us, all we wanted to do was arrange collection. After explaining we order food as relative has dementia and cannot answer the phone. Would not help us at all and Natasha asked to speak to relative who does not live with us. She couldn’t help us, we asked to speak to a manager. Told up to 72 hours to get a call back. I would not recommend anyone ordering from this company as they are unreliable.”
“It's the way some staff members talk to customers is shocking customer tried to get to the cake stand when 2 members of staff were chatting standing in his way the customer manged to reach a cake but dropped it the cheek of 1 member of staff saying they could make him pay for the 1 he dropped after picking it up and getting another one the staff was not joking and the customer said not to speak to customers like that and stormed off.
Staff shouldn't have full conversations on the shop floor and THE CUSTOMER IS ALWAYS RIGHT!!! Which staff should remember that.
Morrison Killingworth Shopping Centre branch”
“What is the point of the app? None of the staff bother asking if you have it (unlike other stores) and when I do get it scanned ……. What do I get? Nothing. What do they get? All my personal shopping data ‘which they use to tailor offers’. Today I can get 10% off some crisps …. Which I never, ever buy. Whoopee, Morrisons, I’m sooo lucky.
Went to their Kirkby store on Sunday. Many shops open at 10 on Sundays and this was open so in I went for a full shop. Half an hour later I’m at the closed tills, to be told they only open at 11, and 10 - 11 is for ‘browsing’. Now I know this is a ‘thing’ but at least MAKE IT CLEAR at the door. Quite why I’d want to spend an hour of my Sunday looking at carrots and spuds defeats me.”
“Overall the Gainsborough branch is quite good compared with reviews I’ve been reading about their other stores . All the staff that I’ve dealt with have been polite and helpful. I have sent a complaint to head office about an incident today when I was shopping. They were reducing quite a lot of pre-packed fruit but there were a few people blocking the isle and snatching all the reduced stuff and not giving anyone else a look in. One guy in particular had his basket full of reduced items and was still blocking the way. I have suggested that when a large quantity of items are reduced that they restrict customers to three items.”
“Shopped at Morrisons, Meadowhead, Sheffield. John in the gardening section was so helpful. He pointed out that some things we were looking at had been further reduced and Carrie everything to the car for us and put it in. We couldn’t have asked for better service! We”
“Today in my local Morrison's...omg I couldn't believe the disgusting price increase on absolutely everything...its pure greed...People should stop shopping there...boycott the place till they stop ripping People off....I won't be using that place again...hell no !!! They can stick their overpriced products where the sun don't shine...there's places much more reasonable ly priced ...”
