“My package has been absent for 10 days after order meanwhile i’ve received another package that i ordered after that one. wasn’t able to get any help from customer service and they said to just wait till next week. when USPS basic shipping takes 2-5 days.”
“This is my third purchase of the convertible top cover. They last about 2 years. However, this last cover is China junk! The first day I put it on it shrunk like shrink wrap! Now it has shrunk so much, 1/4 of the convertible top is now exposed. Moss Miata tells me to expose my top to the elements, mail it back and after they receive it, they will mail another. What is the point of the cover? I don't throw out my old one BEFORE I get the new one. The pics were the next day after I received it. Last time I shop here!!”
“Bought a cobalt short shifter less than 2 years ago from Moss Miata. Vehicle had 50,000 miles. Now at 78,000. Coming home from work shifted into 5th gear and shift knob broke off below the boot. Left me stranded on the side of the road. So they are worth about 28000 miles.”
“I’ve been purchasing parts for my miata from Moss Miata for years. They often send you a free catalog with your order if you select it and their customer service is impeccable. You don’t hold on the line for long, if at all, and they are happy to help. They care about their customers and they are a good business. Will continue to purchase my miata parts through them. You choose your delivery based on what you want to pay. It’s not Amazon prime but if you want it next day you can choose that option but this is America not everything can come free”
“I entered moss via a 10% discount code not flagged as expired and messaged them I didn't get the discount...ok..fine... So message me back and tell me that I'm not getting the discount, but some snarky dude actually called me and interrupted my movie time with my girlfriend to basically say Hey you don't get a discount you want it or do you not… void of any compassion... I kept the order and he did not even thank me for the order...it was only 2 bucks😛”
“I returned a bicycle rack for my 2018 Miata .I did not fit my car without damaging the rear bumper..I’ve emailed the company several times and no answer.the customer service is terrible.”
“Cool products, limited offerings, unresolved product issue. Sales guys are helpful; Techs rude & arrogant. I have & will continue to buy unique items. Fast shipping!!”
“They have a wide variety of accessories, for all Mazda Miatas, including the newest nd series. I have purchased several items from them and their service was excellent. Products were as described, arrived within a few days of ordering, and we’re well packaged.”
