Mothercare Reviews

Name: Mothercare
Rating: 3.19

3.2 Rating 192 Reviews

54 %

of reviewers recommend Mothercare

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Metrics

3.2

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Mothercare in Basildon and was very impressed by the staff who were very friendly and helpful. Nothing was to much trouble. Claire C, Charlotte and Britney went that that extra mile. Will definitely be using this store in future.”

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Posted 4 years ago

“I was food shopping in Walsgrave Coventry and was going to purchase a Tommy Tippee complete feeding kit. Luckily the shop assistant was having a problem finding the price when a lady (who is off sick at the moment) from your Rugby store, said that Mothercare had them a lot cheaper and with free delivery. I cannot thank this lady enough for saving me monies (even when she herself was off sick from work) Excellent service!”

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Posted 4 years ago

“Thank you Karen @mothercare Warrington for your patience and help with a very inexperienced father-to-be. Especially for solving the problem of how to fit all the lovely items into a suitcase to go across the world!”

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Posted 4 years ago

“After Having some very bad experiences in the past with mothercare, today I went into the Newry store and had first class service from two lovely ladies who were more than helpful! One was called Julie, the other I don’t know! Julie was most helpful, and such a lovely, bubbly and friendly lady! Here’s hoping they will be working on every future trip to mothercare!”

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Posted 4 years ago

“I came into the store yesterday to buy a mothercare journey with my wife the staff were really nice in particular the checkout lady who made the process funny and even when I couldn't find the receipt she went into the store and printed off another one for us excellent service and thank you to Kylie we will gladly be coming back.”

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Posted 4 years ago

“Went for my first maternity bra fitting and received excellent customer service. Honey served me. She was very helpful and I felt confident in her to find me the most comfortable bra. I hope all my upcoming visits to mothercare will be as pleasant as it was today.”

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Posted 4 years ago

“I am MC customer for over 4 years and the service across different brunches was very inconsistent. Therefore, I would like to express my great gratitude to Edyta from Croydon Brunch. She was knowledgable, patient, profesional, friendly, simply wonderful personality and great service. Thank you for your help.”

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Posted 4 years ago

“I love the deals Mothercare have. But it’s sad that we have no local Mothercare stores now the closes is 75 miles away”

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Posted 4 years ago

“Warrington branch Emma Walsh is amazing so helpful and made shopping there a pleasure”

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Posted 4 years ago

“We went to Mothercare in Newtonabbey. We find sale adviser Erica very helpfull she give us Great adivise on all thinks we really need for our baby.”

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Posted 4 years ago

“Prior to arriving in the UK for travel, I purchased two car seats from Mothercare on line. From the very beginning, the Mothercare service was responsive, courteous and helpful. I corresponded via email re. pick up dates and each time received an immediate reply from the team. It turns out I inadvertently purchased the wrong seats and only realised when we landed and picked up the seats all in the same morning. Not fun after a 24 hour flight and two small children with jet lag. John at the Mothercare HAYES London store could not have been more helpful. He empathised with our situation and made everything so easy. He spent over an hour calling car multiple car manufacturers for specifications to ensure that I was purchasing the right car seat given I would be hiring/leasing multiple car models. I can’t say I have EVER had any retail professional offer me as good customer service as John at Mothercare. I’ve never felt compelled to write a review before but I feel that this is the least I could do. Thank you Mothercare!!”

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Posted 4 years ago

“Very great customer service”

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Posted 4 years ago

“Customercare very helpful, fast delivery.”

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Posted 5 years ago

“I am pleased with the service with mothercare all the time. The quality of products are good and the shipment is fast too.”

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Posted 5 years ago

“Really good services click and collect very next day subject to availability”

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Posted 5 years ago

“Ordered a lot of toys trying to be prepared for Xmas. Delivery was really quick. And staff were great my items came as one big parcel and she helped me open it up and take it out to my car and load everything in.”

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Posted 5 years ago

“Such a wide range of items to choose from online and instore .The prices have been fantastic value for money , having a 2yr old & 6 months old grandson I like to have some bits and pieces at my house. To collect instore is very convenient for me , also I always buy something else when I'm instore . Customer service are great ,& the instore staff are all so helpful and knowledgeable.”

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Posted 5 years ago

“Mothercare and their customer service department are outstanding. I can’t believe Mothercare we’re happy to fix a problem caused by another company. And send out a product free of charge to resolve the issue. Above and beyond service. Thank you again!”

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Posted 5 years ago

“Bought a Tommee Tippee sterilizer set. Very good service. Was even given a 10% off voucher for next purchase. Very good and friendly service.”

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Posted 5 years ago

“Delivery was fast had been looking for larger vests for grandsons could only get them from Mothercare.”

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Posted 5 years ago

Mothercare is rated 3.2 based on 192 reviews