Mothercare have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, customer service and refunds.
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I was food shopping in Walsgrave Coventry and was going to purchase a Tommy Tippee complete feeding kit. Luckily the shop assistant was having a problem finding the price when a lady (who is off sick at the moment) from your Rugby store, said that Mothercare had them a lot cheaper and with free delivery.
I cannot thank this lady enough for saving me monies (even when she herself was off sick from work)
Excellent service!
”
- Martin
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Managed to get a tommee tippee steraliser set for half the price as Mothercare price matched this product. I am very pleased with the steraliser. I got the black one and it looks really smart. The steraliseris also easyto use.
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- sarah kannor
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I asked if next day delivery would be possible and got a simple ‘no’.
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- Anonymous
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This is not the first time Mothercare India handled the orders carelessly and delayed the delivery without any reasons.
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- RASVEEN
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It stayed at the delivery centre for 20 days.
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- Indraneil R Mukherjee
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At the end after a wait of over a month after I should have received the product got a call from adidas asking whether I have received the product and then they put in for a refund.
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- Indraneil R Mukherjee
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I have a refund pending since 3 months and still can't see any progress.
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- Anonymous
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But then the return has not reached their hub and so they are not refunding.
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- Nia Koruth
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I asked boots customer services two questions regarding the car seat which are important for my baby’s safety, regarding the placement/ incline of the car seat as there is no indicator on it, which literally all modern car seats have these days, except this one! The response was ‘we don’t know’.
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- Anonymous
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I am a regular customer of Mothercare in GCC and I have recommended Mothercare for many families in my connections due to the very good customer service and quality of the products.
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- RASVEEN
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Extremely bad experience shopping with Mothercare, and the customer service is as helpless as the shopping.
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- Nia Koruth