Mothercare Reviews

3.2 Rating 192 Reviews
E
Happiness Grade

Mothercare have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, customer service and refunds.

A

Price - Excellent

100.00%
Industry Average
I was food shopping in Walsgrave Coventry and was going to purchase a Tommy Tippee complete feeding kit. Luckily the shop assistant was having a problem finding the price when a lady (who is off sick at the moment) from your Rugby store, said that Mothercare had them a lot cheaper and with free delivery. I cannot thank this lady enough for saving me monies (even when she herself was off sick from work) Excellent service!
- Martin
Managed to get a tommee tippee steraliser set for half the price as Mothercare price matched this product. I am very pleased with the steraliser. I got the black one and it looks really smart. The steraliseris also easyto use.
- sarah kannor
F

Delivery - Slow

33.33%
Industry Average
I asked if next day delivery would be possible and got a simple ‘no’.
- Anonymous
This is not the first time Mothercare India handled the orders carelessly and delayed the delivery without any reasons.
- RASVEEN
It stayed at the delivery centre for 20 days.
- Indraneil R Mukherjee
F

Refunds - Difficult

0.00%
Industry Average
At the end after a wait of over a month after I should have received the product got a call from adidas asking whether I have received the product and then they put in for a refund.
- Indraneil R Mukherjee
I have a refund pending since 3 months and still can't see any progress.
- Anonymous
But then the return has not reached their hub and so they are not refunding.
- Nia Koruth
37.50%
Industry Average
I asked boots customer services two questions regarding the car seat which are important for my baby’s safety, regarding the placement/ incline of the car seat as there is no indicator on it, which literally all modern car seats have these days, except this one! The response was ‘we don’t know’.
- Anonymous
I am a regular customer of Mothercare in GCC and I have recommended Mothercare for many families in my connections due to the very good customer service and quality of the products.
- RASVEEN
Extremely bad experience shopping with Mothercare, and the customer service is as helpless as the shopping.
- Nia Koruth