MotoNovo Finance Reviews

Name: MotoNovo Finance
Rating: 1.48

1.5 Rating 120 Reviews

13 %

of reviewers recommend MotoNovo Finance

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1.5

Based on 120 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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MotoNovo Finance 1 star review on 10th October 2023

Anonymous

MotoNovo Finance 1 star review on 19th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional staff that haven't got a clue how to speak to the general public.”

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Posted 3 years ago

“Very bad experience with this company when lockdown was on never again will I borrow money from this company took out special insurance out when purchased the vehicle waste off time not happy”

Helpful Report

Posted 3 years ago

“Horrible bullying company that wouldn’t help me when I’m out of work during a world pandemic as due to government restrictions I cannot work until being told to do so again yet motonovo couldn’t give two damns about this even though I told them the immense anxiety and effect it was having on my mental health. They told me they couldn’t give me a payment deferral even due to the lockdown and no fault of my own and I have had to hand the car back and I still owe them £3414 in arrears even though I have already paid them £8000 before the pandemic and the car only cost £9500 originally 5 years ago! Absolute con artists! So I have paid all this money into a car that I have now had to hand back and have pressured and preyed on me during this lockdown and I still owe them £3000 arrears after! I will be taking them to the ombudsman as they are dodgy crooks that prey on vulnerable people! Worst decision of my life and now I am car less too!”

Helpful Report

Posted 3 years ago

“Absolute shocking behavior from this company. Don't go near them and my advice for people is to wait, save up and buy your car directly with your own saving. I will never in my life near them again, it's just a shame I didn't research them prior. I wish I can give them zero star Please avoid them at all costs very simple. In addition, the FCA needs to look into their interest charging practice.”

Helpful Report

Posted 3 years ago

“Shocking, STRONGLY ADVISE AGAINST! BIGGEST REGRET IN MY LIFE; not interested once car sold, nice as pie when selling and then turn nasty when after support”

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Posted 3 years ago

“Absolutely disgusted, I’m off work self employed on zero income again due to the covid pandemic and I asked for help for a payment break explaining my business has been forced to shut again I live alone can’t pay my bills yet I was told today they cannot offer me any further help and I have to surrender my car back to them! How is this legal and fair?! No empathy, cold hearted disgusting company!”

Helpful Report

Posted 3 years ago

“Dont do it!! Awful services. Because of their mistake my credit score went down 150 points. Missed payment that never happend in 4 years. Always paid in time by DD. All they can say is sorry!!”

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Posted 3 years ago

“Do not use this company! They have had my sisters car since august. She paid for an independent report at their request (£600) which showed there was a fault with the car that she didn’t cause (issue with the oil). Basically the fault was there at the time of purchase. They are refusing to fix. It will cost her £9,000 to fix now, plus £1000 cost for stripping the engine which was required when they did they report. she’s still been paying for a car finance, insurance and an alternative car for 5 months, costing thousands. She has lupus and this is making her extremely ill. She has her second baby next month and might not even have a car to get home from the hospital. Absolutely disgrace of a company. Should be ashamed.”

Helpful Report

Posted 3 years ago

“Avoid at all cost, they will lend to anyone, even those with affordability issues, and then sting you when you get into trouble. Bought a Diesel VW Golf on finance from MVP Vehicle Solutions in Manchester with Motonovo being the financier. I was desperate for a car and couldnt get credit anywhere else. The car developed problems with turbo, DPF filter, no end of issues. Got no support at all. I was sick of the problems, I spoke to Motonovo constantly but they were no help. MVP Vehicle Solution then suddenly disappeared/went bankrupt. Cancelled the Direct Debit as I felt I'd been duped into buying a car with known issues. Then I lost my job and struggled with payments. 3 years later, the car is now showing as "Repossessed" on my credit file, and they are chasing me for essentially £8,000, for a car that would now be worth half of this!”

Helpful Report

Posted 3 years ago

“BEWARE! I purchased a vehicle on MotoNovo H.P. on 27/06/2020. The car had 3 months warranty until 27/09/2020. On 14/10/2020 the engine management warning light came on and a local garage informed me that my car needed a new engine costing £10,000. I have had an inspection by an independent engineer which reports that the fault was present at the time of purchase and is a result of poor servicing during the life of the vehicle. MotoNovo commissioned a separate report which says that the fault is down to me. The car was under dealers warranty until 27/09/2020 and the fault became apparent 18 days later on 14/10/2020. The bottom crankshaft has extensive wear the bearings and turbo have failed and there is metal pieces from extensive metal fatigue throughout the engine. How can all this damage have occurred in 18 days doing less than 15 miles each day. I am a disabled person and have no access to any other vehicle. This company will do anything to make a profit at the expense of the customer. Independent garages mechanics and legal experts are flabbergasted by the brass neck of MotoNovo to renague on there responsibility. I have now to resort to the Insurance Ombudsman. I WOULD NOT TRUST THIS COMPANY AGAIN.”

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Posted 3 years ago

“Was never in formed about the admin charge from the dealership when purchasing my car and when only taking a loan of £3,000 compared to people take out 5 times that you still pay the same admin fee at the begging and end of £149 so a total of £298 on top of you interest your paying back”

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Posted 3 years ago

“If your payment day is on a Saturday Sunday or bank holiday Monday they will register a missed payment against your credit file even if the account is paid on the following working day This is to cost you more in getting credit which they will offer when other lenders refuse because motonovo have doctored you’re file”

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Posted 3 years ago

“absolute rip off company, charged me vat on a vehicle the dealer said was not due vat. Even the sales invoice from garage makes clear no vat. Then of course are the ridiculous admin charges. Go to a bank and save yourselves a fortune, better still use a credit card with 2 years zero %.”

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Posted 3 years ago

“I wouldn't recommend motonovo finance. I purchased a vehicle from a reputable dealer but I was very limited on choice and time because of their stupid criteria's. I took the option of having all their protection schemes but they was a waste of money. 6 months after getting the car I was made redundant. Motonovo couldn't of give a monkey toss about my financial situation. They made me struggle making payments on JSA I couldn't even get my daughter food my partner had to sort it all. Left me right in the you know what. Another year later, I was obviously back in employment, the car completely failed on me. I made contact to see if they could help and yet again they couldn't care less. So, for 18 months I was paying finance for something I couldn't use and they wouldn't take it back in the state it was in. I had to spend thousands of pounds to put the car right again. I made contact last month to say I wanted the car gone and requested a settlement figure. Because i mentioned getting rid, the cheeky buggers took 2 months of payments and was clearing the interest off whereas before it was part interest and part vehicle. Finally saved up enough money and cleared the whole finance off. Not ever using this company again they're quick enough to take the pennies off you but not quick enough to help when your in need of it. Absolutely disgusting.”

Helpful Report

Posted 3 years ago

“Got a car from one of the "trusted dealers" (Balgonie Motors in Glenrothes) and it was put through a dodgy mot and ended up near killing me only 7 months into ownership, that was after I had to have the clutch replaced of course even though I was told it just had a new one... also was told it had full service history, didn’t come with any though lol. Tried to resolve the issue through motonovo and was pretty much told they weren’t interested and that they wanted the money and that was it!! Avoid both motonovo and Balgonie Motors at all costs, absolutely shocking customer service and very violent. By that I’m referring to the time I threatened to go to Balgonie Motors Garage to speak to the manager and the guy that originally sold me the car called me and threatened me if I ever went round there...”

Helpful Report

Posted 3 years ago

“Horrific experience with these people,I had issues with a car and got absolutely no help from them but plenty of threats not to cancel my direct debit.Greedy finance company with not a care for its customers.Take my advice,STAY AWAY FROM MOTO NOVO AND GO TO A REPUTABLE COMPANY.”

Helpful Report

Posted 3 years ago

“Worst finance company I’ve ever had the misfortune of dealing with. Bought a vehicle from Evans Halshaw using MotoNovo finance. The vehicle was not as described and I was lied to by the salesman. Moto novo done very little to help me in the situation and even said it’s acceptable that my vehicle hasn’t been serviced for 2 years even though the salesman told me it had a full history. Really disappointed in motonovo for their lack of help in resolving the issue instead of making the situation worse. I’ve reported them to the financial services ombusman and been in touch with trading standards. Strange how their 1* review rating can’t be viewed on trust pilot anymore. Avoid!!!”

Helpful Report

Posted 3 years ago

“Appalling and Aggressive customer service who will not help you at all. Made 1 late final payment and they made my account into default although I paid the final account in full. Motonovo’s explanation is that it was in process to be sent out to a collections agency although a default notice was not issued or any warning letters to suggest this. Now my credit score has been afftected by this. DO NOT get a loan from Motonovo. They do not care about you as the customer.”

Helpful Report

Posted 3 years ago

“I am a key worker who needs a vehicle for my job. In current COVID-19 pandemic I need to work more than ever. I accept COVID-19 has changed how everything works but after a 500mile road test I have now been told there is no timescale my complaints handler can give me as to when this whole fiasco will be resolved, despite the mechanic (who was unable to give the report outcome, knew I was a key worker and shared I should start to look for a new vehicle as my current vehicle is not fit for purpose!) I have found a new car, put a holding deposit down and could collect at the weekend, allowing me to finally own a reliable vehicle after being messed about with Evans Hallshaw Nottingham since January, and now motonovo since 17th March 2020! This is now all at risk as motonovo are taking so long to 'quality assure' a report from 2 managers. This wait is rediculous... I have now been offered a hire car, but the excesses are insane (upto £1000) and I cannot afford to risk that. All I want is a car which is fit for purpose... Motonovo surely you can read a report quicker than 5 working days given the circumstances?!!!”

Helpful Report

Posted 3 years ago

“Officious, threatening phone calls every couple of weeks. At a time when banks and other companies are going out of their way to be compassionate towards their customers, these people are creating misery. MotoNovo is a company of loan sharks and charlatans and they will make your life hell. Avoid them like the coronavirus.”

Helpful Report

Posted 3 years ago

MotoNovo Finance is rated 1.5 based on 120 reviews