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MotoNovo Finance Reviews

1.5 Rating 120 Reviews

13 %

of reviewers recommend MotoNovo Finance

Company Reviews

1.5

Based on 120 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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MotoNovo Finance 1 star review on 10th October 2023

MotoNovo Finance 1 star review on 19th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t be happier, lovely friendly customer service, understanding and helpful when I missed a payment and supportive. I was encouraged at sign up to go for insurance in case of illness: not working and this has served me well, though never had to use it yet, it put my mind at rest. I don’t have any complaints. My daughter’s finance company, not name names, absolute disgrace on the other hand”

Posted 3 months ago

“I would like to write a review and thankyou KYLIE in particular for her help when experiencing financial difficulty due to job change over. She helped set up a payment plan, I never once felt judged and she was really understanding. Amazing customer service! Thanks again!”

Posted 1 year ago

“quick and efficient in transaction”

Posted 2 years ago

“I did have an issue with the company with my credit report showing I'd missed payments when they'd been paid. I spoke to Christine Grant and she was very helpful and dealt with my complaint in a professional way and to my satisfaction. Very impressed with the way she dealt with it. Thankyou Christine.”

Posted 2 years ago

“For the last 5 years I have had my car finance from this company, and I can honestly say that their customer service has been excellent. They were totally supportive and helpful to me during this last year when I was struggling financially, and I am very appreciative of that.”

Posted 3 years ago

“I applied for re-finance on my motorbike agreement as I was due to make a balloon payment (which I wouldn't have been able to pay such a large sum- Covid and all)- MotoNovo were really helpful- in the months leading up to the expected payment date they sent me paperwork for me to read through so I can understand my options. When I called and spoke to an advisor- they were really helpful and when I went through to make the re-finance application I spoke with a man named: 'Mike' who was brilliant on the phone (which helped with my anxiety)- really chatty and clearly enjoyed his job! The process has been really smooth and it has been a breeze! I would recommend them to anyone- and best of all I get to keep my motorbike”

Posted 3 years ago

“Brilliant company - no problem with securing finance for my vehicle. Paid every month for 3 years plus my bubble payment. No need to contact them as they lent me the money they didn't choose the car for me and any issues were dealt with by the car dealership - Evans Halshaw. Was accepted for a personal loan also which was approved without any problems and was able to make extra payments when I had extra cash available. The app worked perfectly and their interest rates are comparable with other companies unless you can borrow from friends or family of course!”

Posted 3 years ago

“Bought a van through a garage called 'Transporterland' 5 years ago using MotoNovo Finance. Have made every payment on time and have been very happy with their communications and service from day 1, quick turn-around on the loan initially and no problems since. Call centre can take a while to reach sometimes and the security on the app sometimes causes it to lock you out meaning you have to phone and have them manually unlock it but that's not too much hassle.”

Posted 3 years ago

“I have been buying cars on finance for many years through various finance companies....I found Motonovo 3 cars ago and will not buy through anyone else! They have been brilliant. I even used the find and fund my car last time and went from Kent to Colchester to get a car! I would recommend to everyone! Quite refreshing in an industry swarming with "Sharks".”

Posted 4 years ago

“Great finance company very helpful over the phone when taking out a policy with them. Offering services which a lot of other company's wouldn't becuase of my age. They even took the time to call me a month after taking out the policy to make sure I was happy with all their services and if their was anything else they could do to help. Once again great customer service.”

Posted 6 years ago

“Fabulous company. I first used MotoNovo for car finance which was the best experience I've ever had in buying cars over a 30 year period. Efficient, helpful, friendly and super smooth. I recently took out an unsecured personal loan with MotoNovo. The whole process took minutes and funds were in my account within two hours. The interest rates are excellent and I suspect MotoNovo is shaking up the industry with brilliant service and amazing competence.”

Posted 6 years ago

“I see a lot of bad reviews and negative comments, not really sure what happened in their situation but I had not problems with Motonovo. Decent loans, affordable payments and a small discount for paying it early. Not made of money myself but I limited myself on what car to get, went for a 2010 Golf, kept my feet on the ground. Got a feeling that most negative reviews come from people punching above their league, not reading the contract.”

Posted 3 years ago

“Cheapest place I could get finance including my own bank. No issues what so ever. Very helpful staff on the phone and online. When our cars paid back we will probably use them for finance again.”

Posted 3 years ago

“I’ve personally had no issues with MotoNovo finance. I have just paid off my finance early. I borrowed around £9k and only paid just under £2k in interest over 5 years. They are always helpful on the phone. And am currently setting up another finance with them for new vehicle. My only issue is that there’s not much they do over the phone and tell you to go online or the app to make changes or payments. Also when I took out my first policy I did it over the phone and now they only let you apply online or through dealership which is annoying as sometimes you just want to speak to a person.”

Posted 4 years ago

“My situation isn't great because I'm four months now with a van that I've had issues with from day one, worst vehicle I've ever had and the van dealer is denying any defects we're present at point of sale, this is after they stated no known faults. Motonovo have never failed to answer calls from me I've called them many times and everyone has been very pleasant to deal with. Motonovo at this point are organising a vehicle rejection which I'm hoping will be done shortly. I think their terms and repayments are good for someone like me who has little credit history. I shall update my review once my defective van is resolved. 4 stars and not 5 because we are not yet quite there with these issues.”

Posted 5 years ago

“Good in terms providing the finance. They provide option of overpayment. But if you dont call and request for reducing interest on your account they continue to charge interest (ignoring overpayment) which I feel is kind of ripoff. They have an automated system which facilitates the payment and can easily adjust the interests for overpayment but they dont do it as it helps them to rake in millions I imagine. Not a sensible approach especially in times when people are strugling due to Covid19.”

Posted 3 years ago

“No problem with the staff or the company as such but can never get hold of them unless you want to wait 30+ minutes, also could never log on to there system as always down or didn’t recognise log in details. Need to invest in more staff and bigger call centre”

Posted 6 years ago

“A company impossible to speak to! Any time: 24/7 you’ll be told your call will take half an hour before it’s answered & I’ve not waited as its atrocious customer service & insulting to be told to wait that long. Emails can take a week or more to be answered & usually do not contain direct satisfactory answers to the points you’re raising. A complaint when eventually responded to receives a text book good practice answer to be followed by a text book good practice acknowledgment letter. Neither addressing or responding to the complaint issues you’ve raised. There then follows silence; your complaint is never addressed. What is interesting tho is that the car sales company I used gained quick responses when your queries are directed to them. It’s as if they have a direct priority line! I would not recommend this company to anyone & would never,ever use them again.”

Posted 1 month ago

“Worst company ever! Motonovo gave out finance on my car WHEN ITS OWNED BY ME!! I brought my car in MARCH 2022. They gave someone finance on my car in OCTOBER 2022. The car is owned by me but how on earth did they give out finance to someone else??????? Now it’s on the HPI report that my car has finance on it when it’s not even my finance. The complaints team are unhelpful!”

Posted 1 month ago

“Quite possibly the worst service I have ever received. We purchased a car through Cinch in November, but when it was delivered, it blew up after only owning it for 6 days. It has been 62 days since then, and it turns out the issue was with the water pump and cam belt, which Cinch had been warned about two times before. We were assigned Mohammed Akram as a case handler, but he made a decision without speaking to us when we raised a complaint about him. He was given the complaint about himself to deal with, and he mistreated both myself and my partner until we threatened police action. Since then, we have heard nothing from Cinch or Motonovo. To make matters worse, Cinch has taken our car to a different city to get it fixed, and they have now told us that it is our job to collect it, which is a 110-mile round trip. We have also received a Change of Ownership letter from the DVLA and an involuntary wind-up order. We have invested over 60 hours into trying to get fair treatment. This is now with the North Yorkshire Motor Fraud Department, and as I write this, I am on hold with the Motor Ombudsman. It is criminal, and we haven't missed a payment for a car we do not have!" MotoNovo has made no attempt to help with this despite being the finance partner, we raised this with them on the 29th of December 2023 to date nothing has progressed.”

Posted 2 months ago

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MotoNovo Finance is rated 1.5 based on 120 reviews