motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 842 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

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Metrics

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

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Posted 3 years ago

“Very good.”

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Posted 3 years ago

“If I could use no stars I would. Absolutely awful. Purchases a car. After apprant delays in the inspections I finally got a delivery date of 4 may. Morning car was being delivered I was called to be told a warning light was on but it's fine and been reset. Car delivered with awful knocking noices. Notified you guys was told to go go a approved garage to be diagnosed. All done supplier didn't believe there was a issue so they collected the car to be taken back to be fixed. No car offered to me in the mean time. Car due back today and low and behold there are still issues that haven't been fixed. And it hasn't even been brought back to me. Was given a option of keep the car there and get it fixed with no car to use in the mean time. Or unwind finance. So now I'm left with no car and it could take up to 14 days for all this to be cancelled. All these issues should of been found when they did there mechanical inspections. So clearly isn't being done. Stay well clear”

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Posted 3 years ago

“Process has been pretty simple & straight forward. Natalie was really supportive & helpful from the start & Donna took over & closed the deal with no issues.”

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Posted 3 years ago

“Got a car on finance, process was easy and straightforward, Sugar the gent who was dealing with finding me my perfect car and finance package was amazing, he listened to what i wanted, and found the perfect car for me. Then it all went down hill after then, with in a couple of days of the car been delivered I started to notice problems, electrical problems, coil pack and spark plugs absolutely knackered, fuel sensor knackered, engine management always flashing.... but the car has just had a full service and MOT (clearly just wrote on paper and not actually done any work!!!!! Even the vehicle inspectors (if that's what you want to call them) failed to notice the faults!! Service book has been incorrectly stamped as a full service by the garage, (only had an oil change not a full service) i3 did pay for the repair bill of the car, but this had to be done with an argument. I am also arguing for a free full service as I was sold the car with a full service history when In fact it has only had part service history. I have attached a picture of the spark plugs (according to the service history are 2 weeks old) my local reliable garage have said that they are more than likely as old as the car!”

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Posted 3 years ago

“Fast service, consistent communication, friendly service”

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Posted 3 years ago

“Everything was going well up until the after sales then went down hill as I was the one chasing for updates on the car”

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Posted 3 years ago

“It all started when I wanted to see what cars they have on their website and their value for them. To be able to do that I had to submit my email address and Telephone number. Next thing I know the person called Sayan called me to tell me that we are entitled for a car finance. Since I have been told that I thought to just give it a go. It took a while until we've picked a car as the ones we chose we're already given away. Their add tells no deposit required, however we had to submit an amount (we did £300 as I did not know if I should trust them at this point) with the old car in exchange. After we secured the car and made the deal the car we chose was due it's MOT and had to go to a garage for a proper check. That check took more than 2 weeks. We made them aware that we do not want to start paying the finance and the new car was still not received. So when we reached the due date to pay the first amount and we still did not have the car (bear in mind it was already a month of waiting for the new car) we decided we no longer want the car. We kept calling them every week until one of their colleagues kicked off by telling us on the phone that they had more urgent things to do! When we agreed to close the finance then they gave us a call back saying the car we applied for was not fit to be sold (after a month of waiting and after deciding we do not want any car anymore). We applied on 19th of January and we are still waiting (now May 11th) for the deposit to be returned to us. Overall poor customer servise. Some unfriendly colleagues and absolutely no proper communication (we tried several times to talk with the person who took care of our new car's process and they were always no where to be found. We were also told that unless we speak with the person dealing with our finance we cannot be helped by someone else). Would not recomend to anyone.”

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Posted 3 years ago

“Very helpful and took me through the process step by step right down to delivery very happy with the car”

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Posted 3 years ago

“Very good service, helpful costumer service, clear procedure and reasonable price”

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Posted 3 years ago

“Verry nice people and they answered verry fast.”

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Posted 3 years ago

“Nice company with nice people.”

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Posted 3 years ago

“Very helpful when dealing with Donna not so much before that as not given enough info and the car delivery was ok again not much to say didn't get shown over the car much and also cleanliness of the car was poor as said it was valented which clearly wasn't”

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Posted 3 years ago

“Fantastic service from all involved, as for delivery could not fault it. Time given by them for delivery and micheal was a pleasent chap. Could not recommend them enough, great people and a fantastic company!!”

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Posted 3 years ago

“Absolutely amazing from start to finish would highly recommend. Delivered car prompt 1st class service”

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Posted 3 years ago

“Really happy with the car it took a while to get it due to a couple of recalls but donna and ginette were fantastic at keeping me in the loop with what was going on. Only issue with the car is the air conditioning is not working, but othwr than that i love it xx”

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Posted 3 years ago

“V Ty happy the way i3 dealt with it all. Unfortunately l do have a couple of issues with the vehicle which surprised me due to the car has been fully inspected by the dealer and i3 carried out there own full inspection, start stop not working and air conditioning not cool (warm only) but hopefully this will be all sorted via the dealer and myself locally”

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Posted 3 years ago

“Excellent service, very friendly and made everything easy. Kept me informed on the delivery status.”

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Posted 3 years ago

“Lots of amazing advertisements, and as soon as I put my details i got decline straight away. Whats the reason of keep sending me emails and messages. No recomend whatsoever”

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Posted 3 years ago

“Thank you I received the car they have a good service everything they said they done you don’t need to pay upfront thank you i3.”

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Posted 3 years ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 842 reviews