motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 842 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

Company Reviews

Questions

Metrics

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst finance company I’ve ever dealt with. They claim to own the cars or work with partner dealers they don’t. What they do is find a car that matches what you want then approach different car dealers put a big mark up on what they are selling the car for and then sell the car to the customer. Their heavily inspected cars involves someone walking around looking at it kick the tires and not even drive the car or lift the bonnet. They put stupid terms in their contracts so car dealers can’t stand them so will not help when anything goes wrong. The cars will alwya have an extra keeper on as the dealers sign the cars to I3 instead of the customer so they hide the fact they bought the car from a 3rd party to resell. They are just bottom feeders.”

Helpful Report

Posted 3 years ago

“I am very happy with their service, Claire was an outstanding agent and she has helped me with every query I had. Thank you for me new car! Love it ❤️”

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Posted 3 years ago

“The customer service I received from motor.market, and in particular a representative by the name of Donna, was fantastic. She worked extremely hard to meet my expectations of, both the collection of the old and delivery of my new vehicle, during a bank holiday period which made things that much more complicated. I was very impressed with the professionalism and speed at which she was able to manage the situation with. If you are able to replicate staff to her standard, you will quickly become a world leader in the motor industry. 5 stars is not enough for her!!”

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Posted 3 years ago

“Firstly the App doesn’t work. Secondly was emailed and text several times about receiving a phone call within a 15 min window at a certain time. However no phone call received. Shambles of a company steer well clear”

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Posted 3 years ago

“Fantastic job everything v easy good company for car finance recommended”

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Posted 3 years ago

“Amazing company to deal with, a big shout out to Claire who made it all so seamless, kept me informed every step of the way, i had a very small issue after my car was delivered and within 5 minutes of speaking to i3 it was resolved. Thank you so much Moe! you are all great people who clearly take a pride in looking after your customers, I will definitely recommend you”

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Posted 3 years ago

“Very happy with the service. If we had any questions Donna was quick at getting back to us and answering any our queries.”

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Posted 3 years ago

“That has perfect”

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Posted 3 years ago

“Excellent service from start to finish. Problems caused by original lender but a new lender was found and the process took no time.”

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Posted 3 years ago

“Absolutely the most helpful people ever, polite and friendly and helped me out so much to find a new car. Highley recommended”

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Posted 3 years ago

“Everything is fine. Fast and friendly service. I recommend”

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Posted 3 years ago

“I would like to to thank Donna for her help and the rest of the staff that helped me get my very nice looking bmw everyone was helpful getting me through the email and very understanding and patient with me I would give i3. Finance 10 out of 10 I would recommend the company to anyone I know to buy a car from this company thank you John tracy”

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Posted 3 years ago

“Absolutely amazing service hassle free . Love my new car . Well looked after . Thank you . 100 recommend . Hasan looked after me well 😁”

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Posted 3 years ago

“I have been dealing with Claire and Sugar. Can't thank them enough, the process was so quick and easy. They did all the hard work. Highly recommend them”

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Posted 3 years ago

“Claire was very helpful and kept updating with the vehicle process, until the car arrived. I am happy with the customer service and happy with the way things were handled. Thank you, Claire”

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Posted 3 years ago

“Great customer service and excellent support all the way through. Claire dealt with me through the whole process. She is very good at her Job. I will always recommend i3 finance”

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Posted 3 years ago

“Really great customer service, Claire from after sales kept us informed every step of the way, answered all of our questions, was always there at the end of the phone or via messaging when we needed any information, she managed to get us a fast delivery of our new car. Really great service all round and would definitely use again.”

Helpful Report

Posted 3 years ago

“Fantastic help and advice from start to finish”

Helpful Report

Posted 3 years ago

“Right from the first conversations I had with Eric, I felt assured that any issue could and would be sorted out He was friendly yet professional and kept me updated with the status of the car I have since bought. There were afew issues that needed to be sorted, delays from the garage where the car was coming from etc but true to his word, everything was just brilliant Even after delivery there was a problem with taxing the vehicle which I was unable to sort due to no log book etc but he came up with a solution which meant I could be on the road straight away. Thanks Eric! You are a credit to your company and having been a manager in a call centre afew years ago I totally appreciate the hoops you have to jump thru!!”

Helpful Report

Posted 3 years ago

“Excellent service. Clare was totally professional and made everything happen. We had a few obstacles but she removed them and made it all happen. This company is far better than Moneybarn that’s for sure. Brilliant customer service , car was immaculate and nothing was too much bother. A great warranty too”

Helpful Report

Posted 3 years ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 842 reviews