Motorway Reviews - Read 1,070 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.69 out of 5

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Phone:

0203 988 3388

Location:

Motorway
2nd Floor, Tennyson House,
159-165 Great Portland Street,

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service! It took just 3 days to sell my car at a great price way above webuyanycar! The buyer paid immediately and collected my car from home. Can’t recommend these guys enough.”

Helpful Report

Posted 2 years ago

“Very poor valuation, got any new thousand pounds elsewhere.”

Posted 1 day ago

“Great customer service (if slightly pushy). I had a "premium" car to sell, and after submitting photos, the lady on the phone reduced my price due (reasonably) to scratched alloys. The price was however over £500 more than I was offered as a trade-in. Within an hour, I'd had a call from the dealer who wanted the car, and he made an appointment to visit. After a quick inspection, he transferred the money to me, and then drove away.

It doesn't get much more painless than that!”

Posted 3 weeks ago

“To be honest I’ve not f——d with these guys but after reading all these negatives my god these guys have got an operation going on to rob you, seems to be trustpilot reviews are fake. F this company”

Posted 1 month ago

“An excellent, efficient service. Quick to sell with money in the bank. Got a better price than offered by part exchange and webuyanycar”

Posted 4 months ago

“I had a terrible experience with this company. When I submitted my review on Trustpilot they ha to removed and I have since noticed they seem to have a habit of doing this. Wouldn't touch them with a bargepole.”

Posted 4 months ago

“Customer service: absolutely flawless, I was kept informed every step of the way.
I received 20% more for my Toyota than webuyanycar offered.
I immediately knew Steve who came to collect my pride and joy loved his cars and his job.”

Posted 5 months ago

“Eventual waste of time.At first sight it seems that sale valuations you get,coming up online,are going to be actually pretty accurate.After giving all car details,photographs etc,you think the figures given from various dealers will apply and that you just wait for car to be collected.Not so.
After being told collection date is being sorted out, you then find that the price you expected doesn't apply , and Motorway are only then getting actual prices from bidding dealers- bearing no resemblance to their previous figures they had been giving you.
Wasted several days on this site.My actual offer figure was£750 pounds lower than ,previous Motorway figure.
Decided to visit Carshop,next day and sold the car straightaway, :,immaculate,AudiA1 S l, ine sportback,tiptronic,all leather,for better than highest motorway price,with immediate payment.Would highly recommend.”

Posted 1 year ago

Hello,

I'm sorry you weren't happy with the offers made on your car. Motorway act as a broker, so we don't set prices ourselves, but seek to find you the best offer available from dealerships across the UK.

The way Motorway works is to give you an initial valuation using TruePrice algorithms, which utilise previous sales history, DVLA data, dealership guide prices, and live market data to predict the value of your car. This assumes no damage, full main dealer service history, and top specification.

Offers usually match or exceed the TruePrice, but sometimes come under if the car is of low specification, has issues with service history, or damage. Offers may also be lower if there is a reduced level of demand in the current market for the car. Ultimately however, you are free to accept or reject these offers before anyone comes to see the car.

I'm glad you were able to find a buyer for your car at a price you were happy with, and I'm sorry that you were not able to sell with Motorway on this occasion, but we wish you all the best.

Best regards,

James
Motorway Aftersales Team

Posted 1 year ago

“Very poor. Wasted 2days of my time then the dealer pulled out before coming out to see the car.

They had offered me just over £36k which I accepted and we agreed a collection date, then their buyer miraculously disappeared the morning before collection was due. They then offered me £34k.

Consumer beware - I certainly wouldn’t will not use again.”

Posted 1 year ago

Hi David,

I'm very sorry that you had this experience when selling your car. Unfortunately, the original bid was withdrawn by the dealership, which we will be looking into to.

We subsequently attempted to find you a new buyer, but were unsuccessful in matching the bid placed by the previous dealership.

I apologise once again for the time you wasted, and that we were not able to find you an equivalent bid despite our best efforts. We wish you the best of luck selling elsewhere, and all the best going forward.

Kind regards,

James
Motorway Aftersales Team

Posted 1 year ago

“Be aware of the salami slicing tactics. They sweeten the deal with good initial offers and clever wording. Then you get stuff like, oh we are sorry this is the best offer we have had, "the market is saturated for this make and model, the offer is only valid until tonight and some nonesense about budgets". When the same sentence is stressed exactly 5x in short call you know what time it is. Have to hand it to them, great way to make some money. This is NaaS (Negotiation As A Service). For that they receive 5 stars for selling the car 1.”

Posted 1 year ago

“My £3000 car very low genuine mileage , you offer £895 don’t think so, then you say I could get a better price elsewhere , so why you offer £895 , disgusting”

Posted 1 year ago

“Just had offer from this company. You can not be serious. Just wanted to check this company out on prices poor performance that's a
understatement”

Posted 1 year ago

“Very easy to deal with hassle free”

Posted 1 year ago

Hi,

Thanks for your 5 star review of Motorway!

Kind regards

Emma
Aftersales Manager

Posted 1 year ago

“Brilliant service. Prices were spot on”

Posted 1 year ago

Hi,

Thanks for your 5-star review of Motorway!

Kind regards

Emma
Aftersales Manager

Posted 1 year ago

“Extreme pressure and endless phone calls, messages and emails, despite me explaining my unavailability due to work. Not leaving me think or discuss offers.”

Posted 1 year ago

Hi,

I was extremely sad to see your review.

Once we have the highest offer for your car, it is presented to you. This is time sensitive, as the dealership has allocated funds to your car and we need to let them know within the working day. We do contact you via WhatsApp if you are not available on the phone which we have found people respond to when they are not available to talk. I hope this goes some way to explain our process.

As you can see, the majority of our reviews are very positive so I apologise if you felt our service pressured you in any way.

I am sorry we were unable to meet your expectations on this occasion.

If you would like to discuss further then please do not hesitate to contact me.

Kind regards

Emma
Aftersales Manager
aftersales@motorway.co.uk

Posted 1 year ago

“Guy came round, viewed my car and had the money transferred in 30 minutes. Great”

Posted 1 year ago

“The James Bond of car scrap merchants...cool, debonair and dependable. As I watched my Ford Focus take its last road trip, I knew it could have been in better hands.”

Posted 1 year ago

Hi,

Thanks for your 5-star review of Motorway!

Kind regards

Emma
Aftersales Manager

Posted 1 year ago

“Motorway provided us with the opportunity to sell my car, both quickly and securely, giving me the best offers available to choose one, from pressing the first button on my I pad to the final button to check my bank account it was so simple with NO HASSLE ........ thank you”

Posted 1 year ago

“Quick,easy,courteous and fair.”

Posted 1 year ago

“A very good platform to use to sell your car”

Posted 1 year ago

“Very easy and it showed me the best quotes for my car. Sold it very quickly would use this site again! Thanks”

Posted 1 year ago

Motorway is rated 4.57 based on 1,070 reviews