“The whole evening was ruined by music so loud we couldn't hear our waiter nor he us.
The food has descended into average - it used to be so good and a beautiful setting - one that requires a tinkly piano not some due bashing out Bruce Springsteen songs.
What do you want Marco? a noisy bar or an up market restaurant? You can only have one or the other.”
“My daughter and her partner came for lunch 26th Jan and had very bad service , you ran out of chips her lemonade was flat ( pregnant so not drinking) and was told you wouldn’t change it ,it was all very rushed and the fish n chips(fries) were average for what you charge, it was her birthday treat and they were totally underwhelmed , I emailed this complaint and was told it would be passed to management! That was 3 weeks ago and I’ve heard nothing - to add insult to injury a £8 service charge was added to the bill which they asked to be removed ! Shall not be recommending especially when no one can be bothered to deal with negative feedback absolutely shocking!”
“Such a ignorant Managment and the customer service here non existent
I would like to raise a attention we have walked in with my other 2 friends there was over 10 staff working in the restaurant none of them have approached to us we had to get their attention anyway when we have requested window table we have been informed that there is extra charge of £5 pp ridiculous its not enough that we are already choosing to dine on top we have to pay for a seat however finally we had our table not to mention restaurant was empty we have waited 20 min to staff to take our order as we were trying to get their attention they were busy talking with the manager and not paying enough respect and attention to their guests/customer
Such a shame that POOR Management ruins Marco Pierre ‘s reputation”
