“I have been with mr price since 2020 and i haven't missed a payment and now when i try to cancel my insurance they give me an email where nobody responds and on top of that you call they put you on a long queue of 15 minutes with no response, i have been a good customer to you guys and this is the thanks i get?? I don't know how many times i called and asked to be called back but nothing i hav a right to CANCEL orr CONTINUE with your packages as you are responsible to give me back whats mine. POOR SERVICE WHEN IT COMES TO INSURANCES”
“I am very disappointed. I ordered 2 t-shirts online. The due date of receiving those t-shirts was on the 5th of April. It is now the 9th,no communication whatsoever of what's causing the delay. This is really unacceptable, I'll never buy online from Mr Price. Such incompetency. I need to know as to when I should be expected to fetch my order.”
“I order some items online the 17th July 2023 ,apparently my cell number was incorrect so the delivery guy couldn't get hold of me .The 24th July I saw I got a email the Sunday to provide my correct contact details. I ask for feedback another person responded asking again for my cell number which i gave again on the 26th July. Friday the 29 ive made contact via watsup i was told my parcel was at the dispatched and showed pending delivery just to check the 1st August my parcel was returned and i got refunded without notifying me ,Horrible service and helpdesk is a waste of time ,this is the 1st time it happend to me after many years of ordering online if i do not get my refund i will go to the news papers what a rip off”
“Pathetic service even from their head office down to their stores. Their staff are rude because they know that the tail is wagging the dog.
Will never shop in any of their stores and will ensure that neither is my family and friends! I have raised a complaint till to date I have been ignored after I was sent a rude response by Njabulo Seme their Customer Support Representative”
“2 different experiences.
1st i bought a 2 in 1 pack of T-shirt bras where one size was right and the other is marked right but is obviously 2 or 3 sizes smaller. Because its underwear they wont exchange it.
2nd i ordered online and they sent me the wrong item. Again its underwear so they wont exchange it. I complained 15 days ago and still have had no feedback.
Not one of these were my negligence, but the problem is not being fixed.
You lost a customer for life.”
“My order: 107130166212 arrived for in store delivery. I collected it and have just opened the box to find I have 2 RIGHT shoes. One is a size 5, the other is a size 4.
I have received exactly zero customer service! Shameful and downright unacceptable.”
“Second time its happened to me. Maybe one day Mr Price will make up their minds concerned the prices on their shoes and clothing because this is unacceptable.”
