MRP Home / Mr Price Home Reviews

1.6 Rating 31 Reviews
10 %
of reviewers recommend MRP Home / Mr Price Home

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MRP Home / Mr Price Home 1 star review on 29th March 2023
Sibongile Thwala.
MRP Home / Mr Price Home 1 star review on 29th March 2023
Sibongile Thwala.
MRP Home / Mr Price Home 3 star review on 30th December 2022
Anonymous
MRP Home / Mr Price Home 3 star review on 30th December 2022
Anonymous
MRP Home / Mr Price Home 3 star review on 30th December 2022
Anonymous
MRP Home / Mr Price Home 1 star review on 5th December 2022
Ally
MRP Home / Mr Price Home 1 star review on 9th June 2022
Pumza Duba
11
Anonymous
Anonymous  // 01/01/2019
I ordered 2 couches 2 weeks ago and city logistics have been playing run around with my delivery. They send these WhatsApp texts and email to confirm delivery normally for the next day which I do confirm but they never pitch. This happened for over a week. Can you imagine how many times I had to skip work to accommodate the “supposed” scheduled delivery. Mr Price home WhatsApp customer is the worst. They couldn’t help track my order or even reach out to city logistics. They gave me a number which isn’t working when I told them, they said there’s nothing they can do. Imagine the nerve! I am super disappointed with your service and I don’t think I’ll ever be buying from you again. I should stick with @home because they deliver with their own trucks and drivers and they do it efficiently with love and customer acknowledgment.
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Posted 6 months ago
If I could give zero stars I would. On the 21st of November 2022 I placed an order online because there was a nice special on and it would be the First Time using my Milady's Account online, and I thought it would be so lovely and convenient. Boy, was I wrong. Once I was done shopping and proceeded to check out my items and used the Promo Code - I noticed that there was no order number given to me and the funds were taken from my Milday's account. I immediately panicked and phoned the Call Centre. Appalling line quality by the way, you can barely hear them speak. First I was notified that "This is normal mam, our orders always take 24hrs to reflect!" , and I thought that was a bit odd, so I decided to phone again and try taking to a different agent. They told me "The Fraud department first has to approve this order." (Why on earth would that be necessary? I've authenticated myself through emails and OTP's on which my account is registered) And I decided to try a Third time, because I thought I'd be lucky to speak to someone who can actually assist me and not just quickly say anything to get me off the phone. The third person said, without me asking, "The amount will be refunded to my Milday's account within 24 hours". At this point I have given up and just accepted the fact that no one was going to help me and I waited 24 hrs to see what was going to happen. At this point all the Items that I ordered was sold out. Isn't that nice. The next day, thank god, the money was back in my account. So I decided to try one last time. I started from scratch picking new items, EVERYTHING that I ordered especially for my daughter and my grandkids was sold out. I was so disappointed. I continued to shop and could only manage to get very plain items. Went to check out my items, used the new promo code and I actually received an order number this time! So I thought thank goodness! Later the evening I received multiple emails, Your order is being Packed! Your Order is on its way! Great! I finally managed to do it! Nope! Still not. This morning I receive an email, Your Order has been CANCELLED! AND to put a cherry on top of this I try to log in online to see what is going on, I am blocked from using my online account! And here we go again with the call Centre and the WhatsApp "help" line... I phone the call center and this lady is actually friendly, I tell her what is going on and give her my order number, she places me on hold to check. And the story this time is: " SORRY MAM, YOUR ORDER WAS CANCELLED BECAUSE THERE WAS AN ERROR WITH THE PROMO CODE ON OUR SIDE" You have got to be kidding me! So once again because of an error on your side I am one step forward and 9 steps back. I decide for interest sake, let me try the WhatsApp line again. And the agent tells me :This order is cancelled as per your request." I am fuming. My Milady's account is now OVER the credit limit - how? I HAVE NO IDEA! Does the accounts team not know what they are doing? And the agent's response to this is "The order has been cancelled and the refund takes 24-48 hours to reflect in your account."- Thank you Nivashni, for trying to make it look like this is my fault" And trying to phone someone to get this fixed is near impossible. I am fed up, and disgusted at this "Customer Service" It's a shame that Milady's is a part of the Mr Price Group. I have never had issues like this before. And trying to get an email address of someone higher up in management, you have a better chance jumping off a mountain and living. All I want is my account back to normal.
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Posted 1 year ago
I bought studio corner unit couch with wooden legs,one leg is broken I’m so disappointed with the quality.I really don’t know what to with the couch .
MRP Home / Mr Price Home 1 star review on 9th June 2022
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Posted 1 year ago
If I could leave 0 stars I would. Had the absolute worst experience at Mr Price Home Retail Crossing! I bought 3 picture frames a week ago, received my prints today and when I opened the packing to put the prints into the frames, one corner on each frame was broken. I had taken a photograph of my original slip as I always do, in order to make sure I don’t lose them, should I have to return an item. The lady at the door was really helpful and assisted me to carry the frames in, however from there I dealt with a lady named Mary who told me that unless I had the original proof of purchase, they were not willing to refund me and I had to accept store credit. I again showed her the photo of the original slip and explained that this was sufficient as proof of purchase as you can see the whole slip. She continued to refuse to assist me and when I told her “this is nonsense” she raised her voice and repeatedly shouted that if I was going to continue “swearing” at her she was going to refuse to help me. No matter what I said from that point she just kept shouting that I was swearing. When I told her I was too tired to fight with her and asked if I could I speak to her manager she told me she was in charge of the store. I phoned head office only to find out that she was not in charge of the store and that it was a lady named Hanlie who was there and just as unhelpful. Head office spoke to them but they just dug their heels in and said they would not give me a refund. When I called another Mr. Price they said they would be happy to refund me as long as I had the photo of my slip and the original packaging which I did. They had taken my items to the back so I requested they return them. They then returned them with half of the packaging missing. When I asked Mary to please give me the packaging back she tells me “I was on lunch when you arrived so I don’t know what you are talking about”. Hanlie eventually got another staff member to bubble wrap it for me. I can’t believe that in the economic climate people can have such a disregard for their jobs! People are tired, dealing with a pandemic, a little bit of common curtesy would go a long way! But apparently Mr. Price Retail Crossing has trained their staff to do exactly the opposite of this! Just an update on my post yesterday: The area manager replied to the call centre who I had to call back myself and stated that they would not give me a cash refund. I have taken pictures of all my slips due to the hand sanitizer rendering them illegible. The call centre agent would not keep quiet for long enough for me to finish a sentence. I can see the back of my slip in the photograph and it reads as follows: "If you want to return your purchase, just bring it back in its original packaging with your sales slip..." No mention of an original slip. According to the consumer protection act as long as I can produce proof of purchase (which I can) it is illegal for you to force me to take in store credit. "Wherever the CPA entitles a consumer to a refund, it must be interpreted to mean that the consumer has the election on how to receive the refund. This means that while refunds as in-store vouchers or credits are not illegal per se, if the consumer demands a cash refund the supplier must give it to them." I am tired of talking to call centre agents who have been trained to specifically not help you, please can the area manager call me directly. I have left my number at the call centre and in direct messages.
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Posted 3 years ago
We have a guest lodge and ordered 4 couches from MRP Home. 3 of the four couches has broken at the same place and I logged an email complaint as per customer service's request with pictures and our order number. To this day no-one can give me any feedback or has made contact it is nearly 3 weeks!!!! The couches were the "studio corner units", terrible quality and a huge design fault, do not purchase any couches from MRP Home. They are made cheap for a high price tag. I am so disappointed in the service and the quality, I will never even support MRP Home in store either, so sad as I bought most goods for our lodge rooms there. I will keep disputing this until we receive our money back.
MRP Home / Mr Price Home 1 star review on 14th December 2020
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Posted 3 years ago
Not happy. Bad customer service. Send wrong items. Arrogant staff. the
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Posted 5 years ago
MRP Home / Mr Price Home is rated 1.6 based on 31 reviews