MR PORTER Reviews

1.9 Rating 63 Reviews
22 %
of reviewers recommend MR PORTER
1.9
Based on 63 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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MR PORTER 1 star review on 23rd August 2022
Rach
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 5 star review on 28th May 2020
Gee
Anonymous
Anonymous  // 01/01/2019
1
Rach
!!!!!Attention Organised theft!!!!! Mafia method I'm used to buying on the internet, and here I'm shocked by the methods. I don't usually leave reviews but if I do it's to prevent this scam from continuing. If you want your money stolen, it's theirs! Order of more than 1100€. I take the pair of balenciaga to their Parisian shop and ask them why I usually wear a size 42 and it's too big...they tell me clearly that it's a counterfeit. So I call MrPorter and they tell me to send the pair back so they can send me a pair in 41. And then to go back to the shop to have them checked if I don't trust them. From there I send them back, following their procedure (I insist), and as if by the greatest of luck, they tell me after 3 weeks that they have received an empty parcel (obviously I am not the only one to have this misadventure). Now MrPorter is blaming everything on the UPS carrier. They pretend not to understand and send back the same emails. They are obviously used to doing this. They have never tried to find a solution. As I said, I followed the procedure to the letter, by handing over the parcel to the relay point and it was indeed the person from the relay point who sealed the parcel. I should have known right away when the Balenciaga salesman drew my attention to the fact that the goods were fake... Now the parcel was supposedly received empty, a method to make the fact that they sold counterfeit goods disappear. The seller knew this site and gave me a big smile and told me to file a complaint immediately! NEVER ORDER FROM THIS SITE MRPORTER or YOOX NET-A-PORTER GROUP. It's the same group, and if you look hard enough, they don't have any premises, they're a ghost company with a screen so they don't get caught.
MR PORTER 1 star review on 23rd August 2022
Helpful Report
Posted 1 year ago
1
Paul M
Bought a BELSTAFF Colonial Leather Messenger Bag, the leather dye on the bag rubbed off and stained two shirts. Customer service sends endless auto generated emails but no reasonable resolution. I won't shop with them again. 2706ZB9F52284J
MR PORTER 1 star review on 14th August 2022 MR PORTER 1 star review on 14th August 2022
Helpful Report
Posted 1 year ago
1
Juan Del
I never received my order or my refund. Order number 2406ZXYRQ2101J Now they don’t answer phone calls or emails. They dissapered and stole my money. Don’t buy there
MR PORTER 1 star review on 9th August 2021 MR PORTER 1 star review on 9th August 2021 MR PORTER 1 star review on 9th August 2021
Helpful Report
Posted 2 years ago
5
Gee
I bought a pair of yeezys with them and any one who has tried to buy yeezys will know because of the exclusivity it’s hard to manage stock control. But I clicked on my size and ordered. I read all the negative reviews and was worried it would take long to get my order, plus on the second day I had not received any dispatch information so I decided to call customer service and they were really helpful and told me exactly where the package was and moments after I received tracking information and to my surprise the order came on the third day. The product is real and I am very happy. And FYI I ordered from the uk during coronavirus times
MR PORTER 5 star review on 28th May 2020
Helpful Report
Posted 3 years ago
MR PORTER is rated 1.9 based on 63 reviews