My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.51

4.5 Rating 4,531 Reviews

89 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,531 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

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My Car Check 1 star review on 13th May 2021

Annoyed Seller

My Car Check 5 star review on 21st October 2020

Gareth Shaw

My Car Check 5 star review on 8th July 2020

Osazuwa Omede

My Car Check 1 star review on 22nd May 2020

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a waste of time. I wanted to know owner history and this information wasnt available”

Helpful Report

Posted 4 years ago

Good Morning Andrew! we are sorry to here you was not able to receive the vehicle information you required. We would like to understand more about this and help with your enquiry. Please get in touch via our contact page on the My Car Check website https://www.mycarcheck.com/contact-us/ Regards,

Posted 4 years ago

“Provided the wrong MOT and mileage data. Got the correct information from another car data check site that matched the service history.”

Helpful Report

Posted 4 years ago

Hi Laura, We are sorry to hear that you are unhappy with the results of the check you carried out with My Car Check. We would like to understand more about this, we can look into how we can improve our services. Please can you contact us via our website and we will carry out a full investigation on the vehicle data that you received. https://www.mycarcheck.com/contact-us/ Thanks,

Posted 4 years ago

“the imformation was not clear”

Helpful Report

Posted 4 years ago

Hi Steven Thanks for using My Car Check. We're sorry you found the information we provided was not clear on the Nissan X-Trail you checked. We'd really like to hear from you so that we can help you understand the report and also how we can improve our service going forward. Please use our contact form at https://www.mycarcheck.com/contact-us and our team will get back to you as soon as they can. Many thanks My Car Check Team

Posted 4 years ago

“Checked a car I know to be a “cat b” write off- shows up as clear- premium service that had to be paid for and could land somone in hot water!!”

Helpful Report

Posted 4 years ago

Hi Anthony, Thank you for your review. we would be interested to find out more information about this vehicle. Please get in touch via our contact us page on the My Car Check website https://www.mycarcheck.com/contact-us/. We really would like to help resolve this matter. Thanks,

Posted 4 years ago

“After checking the same reg number on the government website your mileage for the car was 50,000 mile out and completely wrong. Will never use you again and I still haven’t had my money back.!!! 🤬”

Helpful Report

Posted 4 years ago

Hi Kev, Thank you for your feedback. Please can you get in touch with us about your check or refund, as we don't seem to have has anything from you. https://www.mycarcheck.com/contact-us/

Posted 4 years ago

“Shocking! Bought a review for a 2015 plate car and the check was telling me it had failed an MOT in 2012! Waste of £9.99!”

Helpful Report

Posted 4 years ago

“very poor service”

Helpful Report

Posted 4 years ago

Hi Nidal, Thank you for you feedback. We would like to know more about why you feel the service is poor, please can you provide more information so that we can rectify the issue. https://www.mycarcheck.com/contact-us/ Regards My Car Check Team

Posted 4 years ago

“I paid 1.99 to find out that my cars colour is Silver !”

Helpful Report

Posted 4 years ago

Hi Mike would would like to help with your enquiry and understand what other information you require. Please respond to the email that My Car Check have sent you. Thanks

Posted 4 years ago

“I distinctly enquired about 1 key element and got everything except what I wanted. Only way was to pay more...I decided I'd been misled and moved on”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with the Information you received on your vehicle check. We would like to know what you didn't receive so that we can investigate this further. Please can you email us on the contact us page with the details. Thanks

Posted 4 years ago

“Cheap but unable to contact by phone and don’t answer emails”

Helpful Report

Posted 4 years ago

Hi Andrew, we only offer a digital approach currently. If you email us via the contact us page we would love to help you with your query.

Posted 4 years ago

“Couldn’t review had no copy of my own would never use again”

Helpful Report

Posted 4 years ago

Hi Dwane Thanks for using My Car Check for a report on an Audi A5, we're really sorry that you've had a bad experience, so we wanted to let you know that the report is stored against your account, log back into your account and you can review it at any time. You can also print out the report at your leisure. If you are on a mobile device, please use the menu when viewing your report (3 horizontal bars in the top left corner) and select the print option. Thanks again for using My Car Check, if you have any problems please get in touch using our contact us form found here https://www.mycarcheck.com/contact-us My Car Check Team

Posted 4 years ago

“Made me purchase it 2 times!!”

Helpful Report

Posted 4 years ago

Hi Gok Han Thanks for using My Car Check, we're sorry you encountered problems using our app, please get in touch and we'll do our very best to resolve this for you. Our support centre is open Monday, please raise a ticket today and they'll get on it ASAP. Go to https://www.mycarcheck.com/contact-us Thanks My Car Check Team

Posted 4 years ago

“Nothing came out”

Helpful Report

Posted 4 years ago

Hi Paul Thanks for using My Car Check for the Audi A1 Sport you were looking at. The report has shown all clear. Please log in to your 'My Garage' and your check is available there. See https://www.mycarcheck.com/my-garage/my-checks/36c11162-89cd-43d7-bfbe-32cbd6aebabb If you have any further problems please contact our support team here https://www.mycarcheck.com/contact-us/ Thanks My Car Check Team

Posted 4 years ago

“Hard to buy bundles. Customer services do not reply to questions. Difficult to use and over complicated. 35 years motor trade experience .”

Helpful Report

Posted 4 years ago

We are sorry you feel this is complicated to use. Please respond to our emails so that we can help rectify this issue and resolve this matter for you. If you cannot see our emails they may of gone to a spam/junk folder.

Posted 4 years ago

Hi Nicholas We've still not heard back from you so in the meantime we just wanted to let you know that the JAN2020 promo code specifically excludes our 20 Comprehensive Bundle. This is likely the reason why you are having difficulties using the code. The 20 bundle is already extremely competitively priced at 20 comprehensive checks for £59.99 (less than £3 per check) due to this we've excluded this from the promotion. Thanks again for using My Car Check and we're sorry for any inconvenience caused. My Car Check Team

Posted 4 years ago

“Give the incorrect report. The car is write off from insurance but the report stated No information about that. Waste of money.”

Helpful Report

Posted 4 years ago

“Informed my car is Cat S but no mileage recorded. If DVLA have issued a Cat S then the insurance and / or finance company would have recorded the mileage ! Checking the mileage was the only thing I really need.”

Helpful Report

Posted 4 years ago

“Customers services replying to emails is very poor left 3 emails and phone no.amd fallen on deaf ears so your service falls short so defo wont recommend”

Helpful Report

Posted 4 years ago

Hi Ian Thanks for using My Car Check. We're sorry you've not received the usual high level of service that we offer our customers. We've been in touch with our support team and I'm please to confirm that they have recently sent you an update to your query. Once again, please accept our apologies for the inconvenience. Kind regards My Car Check Team

Posted 4 years ago

“Rip off Got nothing unless you buy the dearer one”

Helpful Report

Posted 4 years ago

Hi Janet, Thank you for your feedback. We are sorry you are not happy with the vehicle information you received from the factsheet. Can we ask was you happy with the content from the £1.99 check that you carried out?

Posted 4 years ago

“Website very confusing I have already paid for a bundle Which it can’t find . Phone line doesn’t work anymore ! AAAAARRRRR”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We can confirm that we have moved to a digital only approach to support our customers. The decision was made due to most of our customer contacting us digitally via email. We have recently updated to a new service solution via the contact us form on our website. This helps us prioritise and efficiently handle enquiries. We will contact you shortly via email to discuss your account issues.

Posted 4 years ago

“I purchased 3x checks online. This is the second time i have had an issue. First 3x i purchased they failed to send me the additional codes out via email untill i contacted the team and then they were sent. On the second round i purchased 3x more. we are now over 2 months on and i havent had the other 2x codes sent out to me and i have havent recieved a rufund. Be aware they do try to rip you off if you do not chase them!”

Helpful Report

Posted 4 years ago

Hi James We'd firstly like to thank you for using My Car Check. When you bought the 3 bundle, the 2 additional credits are held against your account. These are not issued as special codes. When you log in to your account, the next time you enter a vehicles reg number, select to do a 'Comprehensive' check. You will notice that the 'Buy now' button has changed to 'Use credit'. You will also notice that on the payment page, you have a new payment method 'Pay with credits' and a 'Redeem credit' button. By using this payment method, it will reduce your number of credits by 1 in return you receive the Comprehensive vehicle check. This can be done on the website and credits can also be redeemed on the iOS/Android apps. We just wanted to reassure you that these credits are issued at the time of purchase and you don't need to chase us to get them. They are yours to use whenever you like and they don't expire. Thanks again for using our service. My Car Check Team

Posted 4 years ago

My Car Check is rated 4.5 based on 4,531 reviews