“I bought fave tickets for a restaurant in Singapore. When we went all the way to the place, we found it closed. I asked Favd for refund. Almost a month has passed, and only thing I get from them is that you have cancelled within the timeline. No refund.
Beware of this company who sells tickets of closed outlet and no refund to come”
“Prices listed are inaccurate. False marketing. They listed a 42% discount deal, however when I did the calculations based on the price of the website, it was actually only 17% discount. Extremely misleading.
My family and I feel ripped off and this left us with a very distasteful experience. We felt deliberately misled and will not be purchasing from a unscrupulous company like Fave again.”
“My recent years experience with Fave is getting bad and now Fave is at it's worst. I urge everyone to just uninstall FAVE IMMEDIATELY!
Bought a manicure voucher from Fave. Called and texted the outlet several times to make appointment, no reply. Fave just simply put up merchant at their portal who do not bother to receive appointment. This is not the first time I encountered with such problem. Couldn't risk waiting for the voucher to expire, so I requested for a refund.
The app showed that they have refunded the money to my MasterCard. End up it was a HUGE LIE! They just refunded it back to me with in the form of "cash back" in the app with 3 months validity! End up the cash back is expired and gone!
I believe that this is the best way that a company can scam money from consumer - not providing service to consumer, meanwhile Fave is profiting from expired cash back - the "cash back" which was initially my money!
Very bad customer service from Lucis and LIAM, especially Lucis who talked sarcastically when I was pointing out their problem. They were just circling with their so called "proof" and shut you up with their T&C which makes no sense at all. Cold and heartless customer service indeed!!
Agree with the others who call Fave a BIG BULLY.
DO NOT INTEND TO BUY FROM FAVE.
DO NOT SUPPORT SUCH UNETHICAL COMPANY.”
“Customer service requested for my personal private details which are protected by PDPA laws in order to NOT give a refund, reimbursement or restatement of voucher. Any logical or reasonable human would NOT provide them with their private personal details if FAVE was not going to give ANY refund, reimbursement or restatement. If negative or 0 star rating were possible, I would give it a -5 star rating. Sad that anyone has to resort to doing an internet review to give the general an accurate impression of Fave.”
“same problems as everyone else. cant redeem during CB, won't refund me. merchants seem to also be acting in bad faith. 3 months tried to get a booking, each booking was 1 month in advance and each time get cancelled.”
“I just deleted my FAVE app and will have nothing to do with this company again. I was forced to use my cash voucher which was originally meant for yoga sessions. Due to covid, I wasn't able to use the vouchers and instead of refund o was asked to use it for other purposes. There was nothing else I needed so o bought some food vouchers. One of them was Marche Pizzas. I was shocked to find out that the voucher has expired a couple of days later. As it turns out, the voucher expires on the same day as purchase. I wrote to FAVE whose convenient reply was - the expiry date was on the voucher. True, it is my bad that I didn't read the voucher but I would never have bought it if I had known that it will expire on the same day. There is no indication on marche's ad that the voucher has to be redeemed on the same day before you buy it. Of course we all should learn to read small prints. However, this type of business practices are disingenuous and we should not support online businesses with bad faith.”
